Device Management
Device Management is a set of technologies, protocols and standards used to allow the remote management of mobile devices, often involving updates of firmware over the air (FOTA). The network operator, handset OEM or in some cases even the end user (usually via a web portal) can use Device Management, also known as Mobile Device Management, or MDM, to update the handset firmware/OS, install applications and fix bugs, all over the air. [1]. Thus, large numbers of devices can be managed with single commands and the end user is freed from the requirement to take the phone to a shop or service center to reflash or update.
For companies, a Device Management system means better control and safety as well as increased efficiency, decreasing the possibility for device downtime. As the number of smart devices increases in many companies today, there is a demand for managing, controlling and updating these devices in an effective way. Normally an employee would need to visit the IT / Telecom department in order to do an update on the device. With a Device Management system, that is no longer the issue. Updates can easily be done "over the air". The content on a lost or stolen device can also easily be removed by "wipe" operations. In that way sensitive documents on a lost or a stolen device do not arrive in the hands of others.
Operations
Device management comprises the following operations:
- Bootstrap provisioning of a mobile device
- Continuous provisioning of a mobile device
- Firmware update
- Firmware lifecycle management
- Software component management
- Customer care integration
- Device diagnostics
- Device capability management
- SIM / Smartcard based management
- Scheduling of management tasks
- Wireless Informatics
The Open Mobile Alliance (OMA) has a device management workgroup, called OMA-DM, that is working on creating standards for device management.
References
- ^ Device Management Description,March 2007
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External links
- Device Management Forum - Device Management News & Information Portal
- Open Mobile Alliance Device Management Specifications 1.1.2
- Informa publication Mobile Communications International examines Device Management (article from February 2006)
- Basic Q&A on Device Management
- - Fromdistance MDM, an enterprise IT tool for (mobile) device management
- InnoPath - Mobile Device Management Solutions
- Skynax - The Mobile Computing Platform for Mobile Communications :: Security :: Data Management :: Device Management
- mFormation-The Device Management Company