Talk:Customer relationship management

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The concept of customer relationship management started in the early 1970s

1970s == Clueless revisionist bollocks.

CRM has existed since man first traded.

CRM SOFTWARE SYSTEMS existed long before the 1970s, (IBM).

Why the hyphen?

@LordOfPens: 213.131.36.174 (talk) 14:43, 21 November 2018 (UTC)[reply]

Because this article describes a type of management (specifically, customer relationship). See https://en.wikipedia.org/wiki/Wikipedia:Manual_of_Style#Hyphens LordOfPens (talk) 18:35, 21 November 2018 (UTC)[reply]

Merger proposal

I propose to merge Customer retention, Customer attrition, and Customer success in to this page. The idea of having a Customer Success program is to increase retention and decrease attrition/churn as part of Customer-relationship management. Example at this link: https://hbr.org/2017/09/scaling-customer-service-as-your-startup-grows?autocomplete=true ArlJJAS (talk) 18:08, 19 January 2019 (UTC)[reply]

Oppose on the grounds that while what you say is true Customer retention, Customer attrition, and Customer success are independently notable subsets of Customer relationship management and the combined page would be too too large to comfortably accommodate the scope of the pages. Klbrain (talk) 15:52, 9 February 2020 (UTC)[reply]

Closing, given the absence of support. Klbrain (talk) 18:39, 12 April 2020 (UTC)[reply]

Copyright problem removed

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