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Panago

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"Panagopoulos" redirects here. For the surname, see Panagopoulos (surname).
Panago
Company typePrivately Owned
IndustryQuick service
Founded1986; 38 years ago (1986)
FounderRooke Family
Headquarters
Burnaby, British Columbia
,
Canada
ProductsPizza, salads, breadsticks, chicken wings
Websitewww.panago.com
www.panagofranchise.com

Panago is a Canadian pizza delivery and takeout chain with about 200 locations across 6 provinces. Panago is a franchise business with each location being franchisee-owned and operated. In 2015, Panago generated over 150 million dollars in sales.

History

Owned by the Rooke family, Panago is a privately held company. The first three stores opened in 1986 in Abbotsford, BC and operated under the brand "Panagopoulos", which is the name the chain grew under, until it was rebranded as "Panago" in 2000.[1] Panago has a strong presence in British Columbia, which has a total of 96 locations followed by 68 locations in Alberta.[2] Other stores in operation include 8 in Saskatchewan, 4 in Manitoba, 22 in Ontario, and 1 in Newfoundland.[3]

The Panago head office is located in Abbotsford, BC and there is a regional office in Downtown Toronto. Current expansion efforts are heavily focused in the province of Ontario. The first urban Toronto location opened at Bay and Gerrard in April 2007.[4] According to the company, further expansion is planned for the Greater Toronto Area.

Panago currently has two Customer Contact Centres located in Abbotsford and Burnaby, servicing calls from all stores.

Panago specializes in pizza and offers over 30 different recipes on the menu. Customers can order by recipe or create their own. They offer regular, thin, multigrain and gluten-smart crusts, eight sauces, seven types of cheese and over thirty toppings. The dough is made on a daily basis in each store and contains no additives.[2]

Panago's menu extends to salads, cheezy bread, four types of wings, boneless chicken bites, Gardein vegan ‘chick’n’ tenders, a cookie, cinnamon breadsticks, New York cheesecake (although seasonal flavours of cheesecake are common), dips, and soft drinks.[2]

In 2008, Panago removed added MSG, artificial flavours and colours from all of their ingredients.[5] This change met the approval of BC nutritionists as it allowed Panago’s pizza to fit within the stricter guidelines for food in schools that were put forth by the BC government in September, 2009.[6] Partnered with a number of schools in the Vancouver region, Panago offers 18 different serving sizes for 5 pizza selections that meet the criteria and fall under the "Choose Most" category.[7]

Similarly these school offerings, served in the most popular serving size of 1/10 or 1/8 of a large pizza, also meet the requirements for Ontario’s “Sell Most” category. The “Sell Most” category is outlined in the new nutritional policy from the province of Ontario and includes nutritional standards for food and beverages sold in schools. This policy, entitled the School Food and Beverage Policy,[8] announced in January 2010, took effect on September 1, 2011. Leading up to the full implementation, schools were encouraged to consider implementing the policy as soon as possible.

Panago is also a partner of the Vancouver Aquarium and offers only Ocean Wise certified seafood on the menu. Certification requires that all seafood is sourced from a sustainable fishery and harvested in an environmentally sound manner.[9] As of 2019, however, Panago has removed all seafood toppings off their menu.

As a special order, Panago offers a gluten-smart pizza crust, which comes in the medium sizing. Their menu also list gluten-free toppings. They also offer an extensive vegetarian and vegan menu, including dairy free cheese, a Beyond Meat ‘sausage’ crumble, and Gardein plant-based ‘chicken’ tenders.[10]

Innovation

Launched in 2000, Panago is known by many customers for popularizing dips and shakers which are offered with the purchase of every pizza.[11] In 2003, Panago launched the largest deployment of wireless debit-at-the-door machines in Canada, allowing customers to purchase their delivered pizzas without cash or cheque.[12]

In 2008, Panago released a private label line of take-home products called Panago Cucina. The Cucina product line includes olives, balsamic vinegar, olive oil, pizza seasoning shakers, organic juices and water. Panago has published recipes that customers can use at home that incorporate ingredients from the product line at Panago.com.[13] In 2008, Panago also launched a reusable insulated pizza bag. The bag is designed to keep pizza hot for customers who pick up their pizza.[14]

Customers can also choose dairy-free Daiya cheese as a topping, along with other vegan-friendly options.[10]

Panago also uses sustainable packaging, in which most packaging can be recycled via municipal recycling programs, or composted.[15] All pizza boxes and wing boxes are made with FSC certified materials, and all single-use cutlery is biodegradable plastics made from plant starch.

Awards and recognition

In May 2009, Panago was the recipient of 12 Frankie Awards presented by the Canadian Franchise Association. Gold awards were given for store design, brochures, packaging and a December 2008 promotion.[16] Panago is partnered with advertising and design firm Mercer Creative.[17]

In November 2010, an independent study, conducted by J. D. Power and Associates found Panago Pizza ranked highest in the quick service category in the Vancouver market (Quick service was defined as places offering inexpensive food, ordered at a register or selected from a food bar and where meals are paid prior to being served to the customer).[18] The study included satisfaction rankings for restaurant chains using four factors that typically drive overall customer satisfaction. Listed in order of importance, these factors include: price; service (including timeliness of order and wait staff courtesy and friendliness); meal (including quality/taste of food, meal presentation and portion size); and environment (including ambiance, cleanliness and convenience of location/hours).[19]

Community involvement

Panago participates in community initiatives centered on amateur sport, children’s literacy, volunteerism and fundraising.[2] Awards developed to recognize children for good sportsmanship and literacy are distributed by Panago locations. Each one is redeemable for a small pizza for children who earn them in the classroom or while playing sport. Panago also offers assistance with fundraising to amateur sport teams and not for profit organizations in addition to pizza donations in support of volunteerism.[2] Panago became an official sponsor of the Steve Dangle Podcast on November 7, 2013.

Fall 2015, Panago is involved in Anti-Bullying week. They have partnered with Bullying.org.[20]

Panago is also partnering with Live Nation to include concert tickets in their contests.

In 2002, Panago Pizza was involved in an arbitration against a Delta, BC resident, who had registered the domain panago.biz. The complaint requested transfer of the domain to the pizza chain, but was dismissed.[21]

See also

References

  1. ^ Hollenkamp, Jackie (5 July 2002). "Who's Who Sean DeGregorio". Pizza Marketplace. Archived from the original on 2009-11-01. Retrieved 21 January 2010.
  2. ^ a b c d e "Pizza Delivery | Order Food Online". Panago Pizza.
  3. ^ ""Canada Pizza - "Panago expands further east"". 21 July 2009. Retrieved 12 November 2009.
  4. ^ Archer, Kristine (2009-06-30). An "Urban Success Story, Canadian Franchise News", Franchise Canada, Retrieved 2010-02-18 Archived 2011-10-04 at the Wayback Machine
  5. ^ Melatti, Trina (September/October 2009) "On the Go" article in Franchise Canada. Retrieved 2009-11-11
  6. ^ CBC, Online (2008-09-09). "B.C. pizza chef tweaks recipe, surprises school cafeterias", CBC online. Retrieved 10/01/14
  7. ^ Brand Name Food list (2010-02-19), BC. Retrieved 2010-01-18
  8. ^ Ontario, Government of. "Policy/Program Memorandum No. 150". www.edu.gov.on.ca.
  9. ^ "Vancouver Aquarium (2008-09-03). "Panago Becomes Oceanwise", Press release". Archived from the original on July 6, 2011.
  10. ^ a b "Panago Pizza". Panago.com. Retrieved 2018-02-08.
  11. ^ "Panago (2004-02-16) "Panago offers low carb pizza, press release"" (PDF). Archived from the original (PDF) on April 22, 2012.
  12. ^ Baldwin, Paul (2003-03-17) “Debit at the Door”, Pizza Marketplace. Retrieved 2010-02-10 [permanent dead link‍]
  13. ^ Binelli Brianne (2009-05-01) "Rise and Shine, Foodservice and Hospitality", Foodservice and Hospitality. Retrieved 2009-10-03 Archived 2011-10-04 at the Wayback Machine
  14. ^ Canadian Pizza Magazine (2008-12-03) "Panago Introduces personal Warming Bags", Canadian Pizza. Canadian Pizza. Retrieved 2009-10-20
  15. ^ "Packaging". Panago Pizza. Retrieved 2020-11-25.
  16. ^ "Canadian Franchise Association Announces 2009 Frankie Award Finalists". www.sources.com.
  17. ^ "Panago (2009-05-15). Panago Pizza Tops the Competition with Advertising Awards Won, press release" (PDF). Archived from the original (PDF) on July 6, 2011.
  18. ^ (2010-11-23) "Keg ranks high in customer satisfaction study", Vancouver Sun. Retrieved 2010-12-02
  19. ^ "J.D. Power Award Summaries | J.D. Power Award Releases". J.D. Power.
  20. ^ "Archived copy". Archived from the original on 2015-10-26. Retrieved 2015-10-29.{{cite web}}: CS1 maint: archived copy as title (link)
  21. ^ Text of the National Arbitration Forum ruling on panago.biz.
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