Fluency Voice Technology
| File:Fluency logo2.gif | |
| Company type | Privately held |
|---|---|
| Industry | Enterprise Speech Technology, Call Center automation |
| Founded | 1998 |
| Headquarters | London , UK |
Key people | Philip Padfield, CEO |
| Products | Enterprise Speech Appications, Hosted Speech Solutions |
| Website | www.fluencyvoice.com |
Fluency Voice Technology is a company that develops and sells packaged speech recognition applications for use in call centers. The company's flagship product is the VSA (Virtual Speech Agent) Suite. Its clients include companies from the Financial Services, Travel & Transport, Utilities, Public Sector, Telecoms and Retail industries.
History
1998 - Fluency was created as a spin-off from the Voice Research & Development team of a company called netdecisions. This R&D operation was established in Cambridge UK. The focus of the development was speech recognition systems based on the VXML standard.
2001 - Fluency became a separate entity in May 2001. Fluency began the creation of a software development platform specifically aimed at automating call center activities. This platform became Fluency’s VoiceRunner.
2002 to 2004 – Fluency establishes accomplishes many successful deployments in customer sites such as National Express and Barclaycard.
2003 - Fluency expanded into the USA. Fluency also acquires Vocalis in August 2003.
2004 - Fluency receives £6 million investment from leading European Venture Capitalists and establishes a global OEM partnership with Avaya, and the acquisition of SRC Telecom.
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