Customer support
Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.[1] Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support.[1]
Phone and Emails are the primary means to offer web-based assistance for your customers when matters do not require an immediate answer. Low-cost, non-intrusive and anywhere-anytime access are some of the advantages of email-based communications. Trouble Ticketing System and CRM Applications help keep track of a series of follow-up correspondence with a particular customer.[2] Services offered via email response management is claims processing, polling/media analysis, subscription services, troubleshooting, complaint registrations etc.[3]
See also
- Customer Success
- Automation
- Customer service
- Help desk software
- Web chat
- Professional services automation
- Run Book Automation (RBA)
- Technical support
References
- ^ a b "What is customer support? definition and meaning". BusinessDictionary.com.
- ^ Murphy, Ian (November 11, 2021). "What is Ticketing System?".
- ^ Murphy, Ian (November 11, 2021). "CRM Customer Relationship Management explained".