Jump to content

Kids Helpline

From Wikipedia, the free encyclopedia

This is an old revision of this page, as edited by Citation bot (talk | contribs) at 04:49, 8 December 2022 (Add: date. | Use this bot. Report bugs. | Suggested by Whoop whoop pull up | #UCB_webform 553/584). The present address (URL) is a permanent link to this revision, which may differ significantly from the current revision.

This article is about the Australian service. For the Canadian service, see Kids Help Phone.
Not to be confused with Child Helpline International.

Kids Helpline
ServicesPhone counselling
Online counselling
Email counselling
Affiliationsyourtown
Websitekidshelpline.com.au

Kids Helpline is a free Australian telephone and online counselling service for young people aged between 5 and 25. Counsellors respond to more than 6,000 calls each week about issues ranging from relationship breakdown and bullying to sexual abuse, homelessness, suicidal thoughts, depression and drug and alcohol usage.[citation needed]

Funding

The service is primarily funded by yourtown, an Australian youth community services organisation, which provides the Kids Helpline service.[1] Supported by the Australian Government (through the Department of Health and Aged Care and the Australian Human Rights Commission), the Queensland Government, and Government of Western Australia. It is also supported by corporate sponsors, Optus, Bupa, Future Generation Investment Company, and First National Real Estate.[2]

Counselling methods

All counsellors that provide services through Kids Helpline are university-qualified and are formal employees of Kids Helpline/yourtown.[3]

  • Phone Counselling. Free counselling over the phone available 24 hours a day, 7 days a week on 1800 551 800. The service is a freecall number from all mobiles on Australian carriers, landlines and public payphones.[4]
  • Online Counselling. Called 'WebChat', Kids Helpline counselling is also available online through the website. This service is available 24 hours a day, 7 days a week. Generally, this service has high wait times, ranging up to 50 minutes during peak times in evenings.[5]
  • Email Counselling. Kids Helpline also provides email counselling through counsellor@kidshelpline.com.au. The inbox is answered from 8am to 10pm daily, with response times often being within a few days.[3]

Long-term users of the service can also access case management through Kids Helpline, as well as "wrap around care" where a trusted adult is involved in ensuring a child's welfare. Kids Helpline can also refer patients onwards to more formal and in-person services.[3]

See also

References

  1. ^ "Kids Helpline". yourtown. 5 June 2018. Retrieved 21 June 2020.{{cite web}}: CS1 maint: url-status (link)
  2. ^ "Our Funders". Kids Helpline. 23 November 2017. Retrieved 21 June 2020.{{cite web}}: CS1 maint: url-status (link)
  3. ^ a b c "FAQs". Kids Helpline. 13 November 2017. Retrieved 21 June 2020.{{cite web}}: CS1 maint: url-status (link)
  4. ^ "About Phone Counselling". Kids Helpline. 9 January 2018. Retrieved 21 June 2020.{{cite web}}: CS1 maint: url-status (link)
  5. ^ "About WebChat Counselling". Kids Helpline. 8 January 2018. Retrieved 21 June 2020.{{cite web}}: CS1 maint: url-status (link)
Retrieved from "https://en.wikipedia.org/enwiki/w/index.php?title=Kids_Helpline&oldid=1126218617"