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Puls (company)

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Puls
Company typePrivate
IndustryOn-demand tech services
Founded2015
FoundersEyal Ronen
Itai Hirsch
Headquarters
San Francisco
,
United States
Area served
United States
Number of employees
100
Websitehttps://puls.com/

Puls (stylized in all lowercase) is a San Francisco–based startup founded by Eyal Ronen and Itai Hirsch in 2015.[1][2][3][4]

Overview

The company provides in-home services like repairs of all household appliances.[5][6] The user books an appointment, and a technician visits the user’s location to try and fix it.[7][8]

History

Started in 2015, the company was initially launched as CellSavers.[9][10] The company was focused on repairing mobile phones and tablets.[9][6][8] In 2017, the company was renamed Puls and started to offer broader solutions.[4] Puls launched a new service, installation of HDTV antennas in 2018.[1]

In August 2018, following a $50m C round investment, Puls announced expansion to additional home services or supporting "Everything with an 'ON' Switch".[11] In September 2018, Puls was selected by LinkedIn as one of the top 25 US startups, at the 11th place.[12] In 2019, TV-maker TCL announced it had partnered with Puls to provide a 5,000-person installation support team.[13]

Offered Services

Year Service
2015 Phone repair[14]
2017 Smart home installation and set up[15][16]
2017 TV installation and calibration[17]
2018 Antenna installation
2018 Security cameras and security systems installation
2018 Garage door repair[18][19]

Partners

Apple partnered with Puls to provide home-based Genius Bar–type repairs and demonstrations to the customers.[20][21]

In January 2018 Antop announced a partnership with Puls for HDTV antenna installation service.[22]

Controversies and Customer Feedback

Puls attracts fairly poor feedback, with Google Reviews showing an average feedback score of 1.3/5 stars as of January 2023. Many cite either a last-minute cancellation of an appointment or having been enrolled in a monthly subscription service without permission.[23] Similar sentiments are expressed on review sites such as Sitejabber (1.07/5 stars)[24] and Reseller Ratings (1/5 stars over the last six months, as of January 2023).[25]

Finance

Announced in August 2018, the company raised $50m from Temasek Holdings as the lead investor.[26] In August 2017, the startup raised about $25 million series B round led by Red Dot Capital Partners along with Samsung Next, Maverick Ventures and Kreos Capital, as well as existing investors Sequoia Capital and Carmel Ventures, who previously invested $15 million Series A round in August 2016. Prior to that, it had raised $3 million in a seed round from Sequoia Capital in December 2015.[27]

References

  1. ^ a b "Puls Announces New HDTV Antenna Installation Service for Cord-Cutters". Flixed.io: News, Tips, and Tutorials for the Cord-Cutting Revolution. 2018-01-22. Retrieved 2018-01-31.
  2. ^ Lynley, Matthew. "CellSavers, An On-Demand Smartphone Repair Startup, Raises $3M". TechCrunch. Retrieved 2018-01-31.
  3. ^ Grove, Jennifer Van (August 15, 2017). "Smartphone repair firm expands to fixing most digital devices". San Diego Union Tribune. Retrieved 2018-01-31.
  4. ^ a b "Tech Talk: Building for better and quicker digital". The Jerusalem Post | JPost.com. Retrieved 2018-01-31.
  5. ^ "Puls is Alive with Both Convenience and Affordability". TechDigg. 2017-10-02. Retrieved 2018-01-31.
  6. ^ a b Levy, Ruti; Zerachovitz, Omri (2017-11-03). "The Five Global Giants That Decide the Fate of Israels Startups". Haaretz. Retrieved 2018-01-31.
  7. ^ Shieber, Jonathan. "After rebranding to Puls and raising new cash, CellSavers wants to help set up your smart gadgets". TechCrunch. Retrieved 2018-01-31.
  8. ^ a b "Israeli tech powers same-day, at-home electronics repairs". Israel21c. Retrieved 2018-01-31.
  9. ^ a b "Smartphone repair service CellSavers re-brands as Puls, raises $25 million to expand into the smart home | VentureBeat". venturebeat.com. 15 August 2017. Retrieved 2018-01-31.
  10. ^ "Technology On-demand tech repair company raises $25 million to fix more devices on the fly". Bizjournals.com. Retrieved 2018-01-31.
  11. ^ "Puls raises $50 million for in-home technical support | TechCrunch". TechCrunch. 28 August 2018. Retrieved 2018-08-28.
  12. ^ "The 25 most attractive start-ups to work for, according to LinkedIn". Yahoo! Finance. Retrieved 2018-09-06.
  13. ^ "TCL Partners with Puls for TV Install & Setup Services". Dealerscope. Retrieved 2019-02-09.
  14. ^ Lynley, Matthew (December 21, 2015). "CellSavers, An On-Demand Smartphone Repair Startup, Raises $3M". Techcrunch.
  15. ^ Shieber, Jonathan (August 15, 2017). "After rebranding to Puls and raising new cash, CellSavers wants to help set up your smart gadgets". Techcrunch.
  16. ^ Shen, Samantha (June 4, 2018). "'We Would Like to Enable the Smart Home Industry to Grow with Our Service:' Puls". LinkedIn. Smahome.
  17. ^ Chang, Lulu (February 11, 2018). "'Puls is an on-demand repair service for your smartphone and smart home". DigitalTtrends.
  18. ^ Cision, PRWeb (September 20, 2018). "Puls Expands Same-Day Technician Services to Include Garage Doors Repairs". PRWEB.
  19. ^ "Affordable Garage Door Repair". 20 August 2022.
  20. ^ Kolodny, Lora (2017-08-15). "Google and Samsung are using this start-up to duplicate Apple's Genius Bar — in your house". CNBC. Retrieved 2018-01-31.
  21. ^ "Google Partners with Mobile Repairs Startup to Handle Pixel Service". CTECH. 2017-10-24. Retrieved 2018-01-31.
  22. ^ "Puls Announces New HDTV Antenna Installation Service for Cord-Cutters". Flixed.io. 2018-01-31. Retrieved 2018-05-17.
  23. ^ "puls - Google Search". www.google.com. Retrieved 2023-01-05.
  24. ^ "Puls Reviews - 1.1 Stars". www.sitejabber.com. Retrieved 2023-01-05.
  25. ^ "Puls.com Consumer Verified Ratings & Reviews". ResellerRatings. Retrieved 2023-01-05.
  26. ^ "Puls Technologies raises $50 million in private funding led by Temasek". Reuters. 2018-08-28. Retrieved 2018-08-28.
  27. ^ "Puls raises $50 million for in-home technical support". TechCrunch. 28 August 2018.
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