Session border controller

A session border controller (SBC) is a network element deployed to protect SIP based voice over Internet Protocol (VoIP) networks.

Early deployments of SBCs were focused on the borders between two service provider networks in a peering environment. This role has now expanded to include significant deployments between a service provider's access network and a backbone network to provide service to residential and/or enterprise customers.

The term "session" refers to a communication between two or more parties – in the context of telephony, this would be a call. Each call consists of one or more call signaling message exchanges that control the call, and one or more call media streams which carry the call's audio, video, or other data along with information of call statistics and quality. Together, these streams make up a session. It is the job of a session border controller to exert influence over the data flows of sessions.

The term "border" refers to a point of demarcation between one part of a network and another. As a simple example, at the edge of a corporate network, a firewall demarcates the local network (inside the corporation) from the rest of the Internet (outside the corporation). A more complex example is that of a large corporation where different departments have security needs for each location and perhaps for each kind of data. In this case, filtering routers or other network elements are used to control the flow of data streams. It is the job of a session border controller to assist policy administrators in managing the flow of session data across these borders.

The term "controller" refers to the influence that session border controllers have on the data streams that comprise sessions, as they traverse borders between one part of a network and another. Additionally, session border controllers often provide measurement, access control, and data conversion facilities for the calls they control.

Functions

SBCs commonly maintain full session state and offer the following functions:

• Security – protect the network and other devices from:
  • Malicious attacks such as a denial-of-service attack (DoS) or distributed DoS
  • Toll fraud via rogue media streams
  • Malformed packet protection
  • Encryption of signaling (via TLS and IPSec) and media (SRTP)
• Connectivity – allow different parts of the network to communicate through the use of a variety of techniques such as:
  • NAT traversal
  • SIP normalization via SIP message and header manipulation
  • IPv4 to IPv6 interworking
  • VPN connectivity
  • Protocol translations between SIP, SIP-I, H.323
• Quality of service – the QoS policy of a network and prioritization of flows is usually implemented by the SBC. It can include such functions as:
  • Traffic policing
  • Resource allocation
  • Rate limiting
  • Call admission control
  • ToS/DSCP bit setting
• Regulatory – many times the SBC is expected to provide support for regulatory requirements such as:
  • emergency calls prioritization and
  • lawful interception
• Media services – many of the new generation of SBCs also provide built-in digital signal processors (DSPs) to enable them to offer border-based media control and services such as:
  • DTMF relay and interworking
  • Media transcoding
  • Tones and announcements
  • Data and fax interworking
  • Support for voice and video calls
• Statistics and billing information – since all sessions that pass through the edge of the network pass through the SBC, it is a natural point to gather statistics and usage-based information on these sessions.

With the advent of WebRTC some SBCs have also assumed the role of SIP to WebRTC Gateway and translate SIP. While no one signalling protocol is mandated by the WebRTC specifications, SIP over WebSockets (RFC 7118) is often used partially due to the applicability of SIP to most of the envisaged communication scenarios as well as the availability of open source software such as JsSIP. In such a case the SBC acts as a gateway between the WebRTC applications and SIP end points.

Applications

SBCs are inserted into the signaling and/or media paths between calling and called parties in a VoIP call, predominantly those using the Session Initiation Protocol (SIP), H.323, and MGCP call-signaling protocols.

In many cases the SBC hides the network topology and protects the service provider or enterprise packet networks. The SBC terminates an inbound call and initiates the second call leg to the destination party. In technical terms, when used with the SIP protocol, this defines a back-to-back user agent (B2BUA). The effect of this behavior is that not only the signaling traffic, but also the media traffic (voice, video) is controlled by the SBC. In cases where the SBC does not have the capability to provide media services, SBCs are also able to redirect media traffic to a different element elsewhere in the network, for recording, generation of music-on-hold, or other media-related purposes. Conversely, without an SBC, the media traffic travels directly between the endpoints, without the in-network call signaling elements having control over their path.

In other cases, the SBC simply modifies the stream of call control (signaling) data involved in each call, perhaps limiting the kinds of calls that can be conducted, changing the codec choices, and so on. Ultimately, SBCs allow the network operators to manage the calls that are made on their networks, fix or change protocols and protocol syntax to achieve interoperability, and also overcome some of the problems that firewalls and network address translators (NATs) present for VoIP calls.

To show the operation of an SBC, one can compare a simple call establishment sequence with a call establishment sequence with an SBC. In the simplest session establishment sequence with only one proxy between the user agents the proxy’s task is to identify the callee’s location and forward the request to it. The proxy also adds a Via header with its own address to indicate the path that the response should traverse. The proxy does not change any dialog identification information present in the message such as the tag in the From header, the Call-Id or the Cseq. Proxies also do not alter any information in the SIP message bodies. Note that during the session initiation phase the user agents exchange SIP messages with the SDP bodies that include addresses at which the agents expect the media traffic. After successfully finishing the session initiation phase the user agents can exchange the media traffic directly between each other without the involvement of the proxy.

SBCs are designed for many applications and are used by operators and enterprises to achieve a variety of goals. Even the same SBC implementation might act differently depending on its configuration and the use case. Hence, it is not easily possible to describe an exact SBC behavior that would apply to all SBC implementations. In general it is possible to identify certain features that are common to SBCs. For example, most SBCs are implemented as back-to-back user agent. A B2BUA is a proxy-like server that splits a SIP transaction in two call legs: on the side facing the user agent client (UAC), it acts as server, on the side facing user agent server (UAS) it acts as a client. While a proxy usually keeps only state information related to active transactions, B2BUAs keep state information about active dialogs, e.g., calls. That is, once a proxy receives a SIP request it will save some state information. Once the transaction is over, e.g., after receiving a response, the state information will soon after be deleted. A B2BUA will maintain state information for active calls and only delete this information once the call is terminated.

When an SBC is included in the call path, the SBC acts as a B2BUA that behaves as a user agent server towards the caller and as user agent client towards the callee. In this sense, the SBC actually terminates that call that was generated by the caller and starts a new call towards the callee. The INVITE message sent by the SBC contains no longer a clear reference to the caller. The INVITE sent by the SBC to the proxy includes Via and Contact headers that point to the SBC itself and not the caller. SBCs often also manipulate the dialog identification information listed in the Call-Id and From tag. Further, in case the SBC is configured to also control the media traffic then the SBC also changes the media addressing information included in the c and m lines of the SDP body. Thereby, not only will all SIP messages traverse the SBC but also all audio and video packets. As the INVITE sent by the SBC establishes a new dialog, the SBC also manipulates the message sequence number (CSeq) as well the Max-Forwards value. Note that the list of header manipulations listed here is only a subset of the possible changes that an SBC might introduce to a SIP message. Furthermore, some SBCs might not do all of the listed manipulations. If the SBC is not expected to control the media traffic then there might be no need to change anything in the SDP body. Some SBCs do not change the dialog identification information and others might even not change the addressing information.

SBCs are often used by corporations along with firewalls and intrusion prevention systems (IPS) to enable VoIP calls to and from a protected enterprise network. VoIP service providers use SBCs to allow the use of VoIP protocols from private networks with Internet connections using NAT, and also to implement strong security measures that are necessary to maintain a high quality of service. SBCs also replace the function of application-level gateways. In larger enterprises, SBCs can also be used in conjunction with SIP trunks to provide call control and make routing/policy decisions on how calls are routed through the LAN/WAN. There are often tremendous cost savings associated with routing traffic through the internal IP networks of an enterprise, rather than routing calls through a traditional circuit-switched phone network.

Additionally, some SBCs can allow VoIP calls to be set up between two phones using different VoIP signaling protocols (e.g., SIP, H.323, Megaco/MGCP) as well as performing transcoding of the media stream when different codecs are in use. Most SBCs also provide firewall features for VoIP traffic (denial of service protection, call filtering, bandwidth management). Protocol normalization and header manipulation is also commonly provided by SBCs, enabling communication between different vendors and networks.

From an IP Multimedia Subsystem (IMS) or 3GPP (3rd Generation Partnership Project) architecture perspective, the SBC is the integration of the P-CSCF and IMS-ALG at the signaling plane and the IMS Access Gateway at the media plane on the access side. On the interconnect side, the SBC maps to the IBCF, IWF at the signaling plane and TrGW (Transition Gateway) at the media plane.

From an IMS/TISPAN architecture perspective, the SBC is the integration of the P-CSCF and C-BGF functions on the access side, and the IBCF, IWF, THIG, and I-BGF functions on the peering side. Some SBCs can be "decomposed", meaning the signaling functions can be located on a separate hardware platform than the media relay functions – in other words the P-CSCF can be separated from the C-BGF, or the IBCF/IWF can be separated from the I-BGF functions physically. Standards-based protocol, such as the H.248 Ia profile, can be used by the signaling platform to control the media one while a few SBCs use proprietary protocols.

Controversy

During its infancy, the concept of SBC was controversial to proponents of end-to-end systems and peer-to-peer networking because:

• SBCs can extend the length of the media path (the way of media packets through the network) significantly. A long media path is undesirable, as it increases the delay of voice packets and the probability of packet loss. Both effects deteriorate the voice/video quality. However, many times there are obstacles to communication such as firewalls between the call parties, and in these cases SBCs offer an efficient method to guide media streams towards an acceptable path between caller and callee; without the SBC the call media would be blocked. Some SBCs can detect if the ends of the call are in the same subnetwork and release control of the media enabling it to flow directly between the clients, this is anti-tromboning or media release. Also, some SBCs can create a media path where none would otherwise be allowed to exist (by virtue of various firewalls and other security apparatus between the two endpoints). Lastly, for specific VoIP network models where the service provider owns the network, SBCs can actually decrease the media path by shortcut routing approaches. For example, a service provider that provides trunking services to several enterprises would usually allocate each enterprise a VPN. It is often desirable to have the option to interconnect the VPN through SBCs. A VPN-aware SBC may perform this function at the edge of the VPN network, rather than sending all the traffic to the core.
• SBCs can restrict the flow of information between call endpoints, potentially reducing end-to-end transparency. VoIP phones may not be able to use new protocol features unless they are understood by the SBC. However, the SBCs are usually able to cope with the majority of new, and unanticipated protocol features.
• Sometimes end-to-end encryption can't be used if the SBC does not have the key, although some portions of the information stream in an encrypted call are not encrypted, and those portions can be used and influenced by the SBC. However, the new generations of SBCs, armed with sufficient computing capacity, are able to offload this encryption function from other elements in the network by terminating SIP-TLS, IPsec, and/or SRTP. Furthermore, SBCs can actually make calls and other SIP scenarios work when they couldn't have before, by performing specific protocol "normalization" or "fix-up".
• In most cases, far-end or hosted NAT traversal can be done without SBCs if the VoIP phones support protocols like STUN, TURN, ICE, or Universal Plug and Play (UPnP).

Most of the controversy surrounding SBCs pertains to whether call control should remain solely with the two endpoints in a call (in service to their owners), or should rather be shared with other network elements owned by the organizations managing various networks involved in connecting the two call endpoints. For example, should call control remain with Alice and Bob (two callers), or should call control be shared with the operators of all the IP networks involved in connecting Alice and Bob's VoIP phones together. The debate of this point was vigorous, almost religious, in nature. Those who wanted unfettered control in the endpoints only, were also greatly frustrated by the various realities of modern networks, such as firewalls and filtering/throttling. On the other side, network operators are typically concerned about overall network performance, interoperability and quality, and want to ensure it is secure.

Lawful intercept and CALEA

An SBC may provide session media (usually RTP) and signaling (often SIP) wiretap services, which can be used by providers to enforce requests for the lawful interception of network sessions. Standards for the interception of such services are provided by ATIS, TIA, CableLabs and ETSI, among others.

History and market

According to Jonathan Rosenberg, the author of RFC 3261 (SIP) and numerous other related RFCs, Dynamicsoft developed the first working SBC in conjunction with Aravox, but the product never truly gained marketshare. . Newport Networks was the first to have an IPO on the London Stock Exchange's AIM in May 2004 (NNG), while Cisco has been publicly traded since 1990. Acme Packet followed in October 2006 by floating on the NASDAQ. With the field narrowed by acquisition, NexTone merged with Reefpoint becoming Nextpoint, which was subsequently acquired in 2008 by Genband. At this same time, there emerged the “integrated” SBC where the border control function was integrated into another edge device. In 2009, Ingate Systems’ Firewall became the first SBC to earn certification from ICSA Labs, a milestone in certifying the VoIP security capabilities of an SBC.

The continuing growth of VoIP networks pushes SBCs further to the edge, mandating adaptation in capacity and complexity. As the VoIP network grows and traffic volume increases, more and more sessions are passing through SBC. Vendors are addressing these new scale requirements in a variety of ways. Some have developed separate, load balancing systems to sit in front of SBC clusters. Others, have developed new architectures using the latest generation chipsets offering higher performance SBCs and scalability using service cards.

Frequently Asked Questions While Choosing an SBC Vendor

• Do I need an SBC for my Communication Business?
• Does SBC support Fraud Detection and Monitoring?
• What is Intelligent Call Routing in an SBC?
• How does SBC perform under real-world network traffic loads?
• How does SBC Protect Against Denial-of-Service (DOS) Attacks?
• What is the Downtime of SBC? What happens in case of any failure?
• Even if I have an SBC will I require any other platform for a VoIP wholesale business?

See also

• 3GPP Long Term Evolution (LTE)
• Firewall (computing)
• IP Multimedia Subsystem (IMS)
• Session Initiation Protocol (SIP)
• SIP Trunking
• Universal Mobile Telecommunications System (UMTS)