Talk:Customer relationship management

Archives (Index)

2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 Critique of the marketing concept

This page is archived by ClueBot III.

Wiki Education Foundation-supported course assignment

This article is or was the subject of a Wiki Education Foundation-supported course assignment. Further details are available on the course page. Student editor(s): ThanosOfKnowledge. Peer reviewers: ThanosOfKnowledge.

Above undated message substituted from Template:Dashboard.wikiedu.org assignment by PrimeBOT (talk) 18:52, 16 January 2022 (UTC)

Merger proposal

I propose to merge Customer retention, Customer attrition, and Customer success in to this page. The idea of having a Customer Success program is to increase retention and decrease attrition/churn as part of Customer-relationship management. Example at this link: https://hbr.org/2017/09/scaling-customer-service-as-your-startup-grows?autocomplete=true ArlJJAS (talk) 18:08, 19 January 2019 (UTC)

Oppose on the grounds that while what you say is true Customer retention, Customer attrition, and Customer success are independently notable subsets of Customer relationship management and the combined page would be too too large to comfortably accommodate the scope of the pages. Klbrain (talk) 15:52, 9 February 2020 (UTC)

Closing, given the absence of support. Klbrain (talk) 18:39, 12 April 2020 (UTC)

Semi-protected edit request on 6 June 2021

"Add additional example in 4.2 Examples in Section 4 Effect on customer satisfaction" Nokia is another brand that has improved its efficiency after implementing a CRM strategy. Working with Salesforce, Nokia has been able to customize and adapt its product range to satisfy geo-specific regions. Such effective strategic decisions have reshaped this antiqued brand into a name that is even considered to be a "golden opportunity" for investors. Znnnn999 (talk) 09:02, 6 June 2021 (UTC)

 Not done: please provide reliable sources that support the change you want to be made. The first one is merely saying that Nokia uses CRM, but doesn't mention any effect of CRM on their business. The second reference is not mentioning any use of CRM at all. Linking usage of CRM with business success, without any such report by a reliable source is original research. – NJD-DE (talk) 09:12, 6 June 2021 (UTC)

References

Semi-protected edit request on 6 June 2021 (2)

"Additional example under Section 4.2"

Nokia is another brand that has improved its efficiency after implementing a CRM strategy. Working with Salesforce, Nokia has been able to customize and adapt its product range to satisfy geo-specific regions. Such effective strategic decisions have reshaped this antiqued brand into a name that is even considered as a "golden opportunity" for investors.

Znnnn999 (talk) 18:07, 6 June 2021 (UTC)

 Not done: Still the same issues like last edit request. Please also address the paid-editing concerns on your talk page first. Thanks. – NJD-DE (talk) 18:15, 6 June 2021 (UTC)

References

personal CRMs

Personal CRMs are a thing but I don't see them mentioned on this page. Either they belong here or there should be a link to whatever their actual wikipedia link is. Thanks! 172.58.38.226 (talk) 22:21, 11 March 2023 (UTC)

Product Quality

My family is a lover of your product, this established the major purchase of your product for the spring holiday. Much to my dismay, the large amount of offerings for our spring celebration was less than stellar with over half of the treats not covered with chocolate over the hazelnut top layer. What was expected to be an elevated delight was disappointing In at least half of the product. Over four dozen hazelnut chocolates were purchased and approximately half were acceptable. Sadly disappeared in the quality of product. 2600:6C44:6900:3363:6897:D4E0:E53F:A47D (talk) 01:54, 10 April 2023 (UTC)