Cultural intelligence

Cultural intelligence or cultural quotient (CQ) describes the ability to adapt to interactions with people from other cultural backgrounds. This was conceptualized under this phrase by London Business School professor P. Christopher Earley and Nanyang Business School professor Soon Ang in their textbook Cultural Intelligence: Individual Interactions Across Cultures.^[1] They identify behavioral, motivational, and metacognitive aspects.^[2]

Cultural intelligence is comparable to emotional intelligence (EQ) but extends beyond it. While individuals with a high EQ can grasp "what makes us human and at the same time what makes each of us different from one another," individuals with a high CQ can discern universal, individual, and non-idiosyncratic features within the behavior of a person or group.^[3]

Four CQ capabilities

The authors describe four CQ capabilities: motivation (CQ Drive), cognition (CQ Knowledge), meta-cognition (CQ Strategy), and behavior (CQ Action). CQ Assessments report scores on all four capabilities as well as several sub-dimensions for each capability. The four capabilities stem from the intelligence-based approach to intercultural adjustment and performance.^[4]

What does cultural intelligence mean in the job?

The capacity to relate to people and communicate effectively across cultural boundaries is known as cultural intelligence, or cultural quotient (CQ). Because big businesses frequently have global operations, staff members adjust to the different cultures of their colleagues.

Similar to emotional intelligence, cultural intelligence necessitates contextualizing the interests, emotions, and cultures of others. This entails becoming aware of how socially acceptable attitudes, working methods, and lifestyles vary among individuals in different cultures and how they may differ from the workplace.

For what reason does cultural intelligence matter in the workplace?

Cultural intelligence is crucial in the workplace for the following main reasons:

It brings harmony.

Team members become more understanding and perceptive to differing viewpoints by developing their cultural intelligence. Colleagues that are able to adapt and blend into one another's cultures foster a culture of harmony that facilitates productivity at work.

Communication is enhanced by it.

In a large firm with diverse cultural personalities, cultural intelligence is an essential tool for effective workplace communication.

How one behaves in an unknown environment is part of the communication that occurs in the workplace. Less miscommunication occurs when members of a culturally aware team communicate and understand one other more naturally.

It increases creativity.

Businesses rely on their team's capacity to spot chances for innovation, like creating and executing fresh approaches to market a product in a previously untapped market. Cultural intelligence can help people become more adept at adjusting to a changing population and foster an atmosphere where people feel free to express their views.

References

^ Earley, P (2003). Cultural intelligence : individual interactions across cultures. Stanford, Calif: Stanford University Press. ISBN 978-0-8047-4300-6. OCLC 51553576.
^ Earley, P. Christopher (2002). "Redefining interactions across cultures and organizations: moving forward with cultural intelligence". In B. M. Staw (ed.). Research in Organizational Behavior. Vol. 24. R. M. Kramer. Oxford: Elsevier. pp. 271–99.
^ Earley, P. Christopher; Mosakowski, Elaine (1 October 2004). "Cultural Intelligence". Harvard Business Review. ISSN 0017-8012. Retrieved 29 October 2023.
^ Livermore, David (2009). Leading with Cultural Intelligence. New York: AMACOM. ISBN 978-0814449172.

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Cultural intelligence

Four CQ capabilities

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References

Further reading