Talk:Customer relationship management

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This article was the subject of an educational assignment. Further details were available on the "Education Program:Mount Saint Vincent University/LIBR 2100: Introduction to Research in the Information Age (Summer 2015)" page, which is now unavailable on the wiki.

Wiki Education Foundation-supported course assignment

This article is or was the subject of a Wiki Education Foundation-supported course assignment. Further details are available on the course page. Student editor(s): ThanosOfKnowledge. Peer reviewers: ThanosOfKnowledge.

Above undated message substituted from Template:Dashboard.wikiedu.org assignment by PrimeBOT (talk) 18:52, 16 January 2022 (UTC)[reply]

Semi-protected edit request on 6 June 2021

This edit request has been answered. Set the |answered= or |ans= parameter to no to reactivate your request.

"Add additional example in 4.2 Examples in Section 4 Effect on customer satisfaction" Nokia is another brand that has improved its efficiency after implementing a CRM strategy. Working with Salesforce, Nokia has been able to customize and adapt its product range to satisfy geo-specific regions. Such effective strategic decisions have reshaped this antiqued brand into a name that is even considered to be a "golden opportunity" for investors. ^[1] ^[2] Znnnn999 (talk) 09:02, 6 June 2021 (UTC)[reply]

Not done: please provide reliable sources that support the change you want to be made. The first one is merely saying that Nokia uses CRM, but doesn't mention any effect of CRM on their business. The second reference is not mentioning any use of CRM at all. Linking usage of CRM with business success, without any such report by a reliable source is original research. – NJD-DE (talk) 09:12, 6 June 2021 (UTC)[reply]

References

^ Binns, R., Binns, R., & Writer, S. (2021, April 20). How Big Brands Do CRM: Case Studies. Expert Market. https://www.expertmarket.co.uk/crm-systems/customer-relationship-management-case-studies#link-nokia.
^ Farooque, F. (2020, November). Nokia Stock Remains a Deep-Value Investor's Delight. Nasdaq. https://www.nasdaq.com/articles/nokia-stock-remains-a-deep-value-investors-delight-2020-11-06.

Semi-protected edit request on 6 June 2021 (2)

This edit request has been answered. Set the |answered= or |ans= parameter to no to reactivate your request.

"Additional example under Section 4.2"

Nokia is another brand that has improved its efficiency after implementing a CRM strategy. Working with Salesforce, Nokia has been able to customize and adapt its product range to satisfy geo-specific regions. Such effective strategic decisions have reshaped this antiqued brand into a name that is even considered as a "golden opportunity" for investors.

^[1] ^[2] Znnnn999 (talk) 18:07, 6 June 2021 (UTC)[reply]

Not done: Still the same issues like last edit request. Please also address the paid-editing concerns on your talk page first. Thanks. – NJD-DE (talk) 18:15, 6 June 2021 (UTC)[reply]

References

^ Binns, R., Binns, R., & Writer, S. (2021, April 20). How Big Brands Do CRM: Case Studies. Expert Market. https://www.expertmarket.co.uk/crm-systems/customer-relationship-management-case-studies#link-nokia.
^ Farooque, F. (2020, November). Nokia Stock Remains a Deep-Value Investor's Delight. Nasdaq. https://www.nasdaq.com/articles/nokia-stock-remains-a-deep-value-investors-delight-2020-11-06.

personal CRMs

Personal CRMs are a thing but I don't see them mentioned on this page. Either they belong here or there should be a link to whatever their actual wikipedia link is. Thanks! 172.58.38.226 (talk) 22:21, 11 March 2023 (UTC)[reply]

Apologies for piggybacking, but I've never been sure how to start a new section on a talk page. And I no longer edit Wikipedia directly since being told my help was unwelcome.

Anyhow -- the Siebel "facts" are not entirely true. What is said in the Siebel Systems article is closer to reality, but Siebel's products were noteworthy for being mobile from the getgo (on laptop computers, obviously).

That said, there are errors in the Siebel Systems article too. For example, it implies that company was Tom Siebel's first startup, while the Tom Siebel bio article correctly says it was his second one. — Preceding unsigned comment added by 72.93.238.153 (talk) 20:51, 24 May 2023 (UTC)[reply]

Needs examples...

"CRM" needs examples "in flesh". The current article focuses on claiming "[CRM] automates this, as well as automates that".

Yet I am to find an answer whether a CRM can be used to query a) current inventory, b) current inventory MINUS items promised, reserved for current queue of clients who are about to pay. 81.89.66.133 (talk) 18:16, 23 August 2023 (UTC)[reply]

Wiki Education assignment: Honors SPC 1017 Fall 2023

This article was the subject of a Wiki Education Foundation-supported course assignment, between 28 August 2023 and 14 December 2023. Further details are available on the course page. Student editor(s): Nachelie (article contribs).

— Assignment last updated by Tomeijam (talk) 20:52, 15 November 2023 (UTC)[reply]

[1] Binns, R., Binns, R., & Writer, S. (2021, April 20). How Big Brands Do CRM: Case Studies. Expert Market. https://www.expertmarket.co.uk/crm-systems/customer-relationship-management-case-studies#link-nokia.

[2] Farooque, F. (2020, November). Nokia Stock Remains a Deep-Value Investor's Delight. Nasdaq. https://www.nasdaq.com/articles/nokia-stock-remains-a-deep-value-investors-delight-2020-11-06.

[3] Binns, R., Binns, R., & Writer, S. (2021, April 20). How Big Brands Do CRM: Case Studies. Expert Market. https://www.expertmarket.co.uk/crm-systems/customer-relationship-management-case-studies#link-nokia.

[4] Farooque, F. (2020, November). Nokia Stock Remains a Deep-Value Investor's Delight. Nasdaq. https://www.nasdaq.com/articles/nokia-stock-remains-a-deep-value-investors-delight-2020-11-06.

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