Qualfon
 | This article contains promotional content. (September 2023) |
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| Industry |
|
|---|---|
| Founded | 1995 |
Area served | International clients |
| Services | Call centers, BPO and back-office processing |
Number of employees | 15,000 |
| Divisions | Qualfon DSG |
Qualfon, Inc. is a global provider of call center, back office, and business process outsourcing (BPO) services.[1] Founded in 1995, Qualfon provides outsourcing services including call centers, customer service, customer acquisition and retention, customer on-boarding, as well as back-office processing. The company is privately held. Qualfon operates in the Philippines, Guyana, Mexico, the United States, China and India (Qualfon Technology Support Services LLP).[2]
In March 2013, Qualfon acquired Data Control Group (DCG),[3] which is now Qualfon Data Services Group (DSG), a division of Qualfon that performs back-office processing.
In May 2014, Qualfon acquired Center Partners,[4] a United States contact center outsourcing company.
In April 2016, Qualfon acquired Culture.Service.Growth (CSG), a contact center services company based in San Antonio, Texas.[5]
In December 2017, Qualfon acquired Dialog Direct, a BPO company that provides lead generation, sales, and customer support services.