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Puls (company)

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Puls
Company typePrivate
IndustryOn-demand tech services
Founded2015
FoundersEyal Ronen
Itai Hirsch
Headquarters
San Francisco
,
United States
Area served
United States
Number of employees
100
Websitehttps://puls.com/

Puls (stylized in all lowercase) is a San Francisco–based startup founded by Eyal Ronen and Itai Hirsch in 2015.[1][2][3][4] The company provides in-home services such as repairs to all household appliances.[5][6] The user books an appointment for a technician to visit the user's location to fix said problem.[7][8]

History

In 2015, the company was launched as CellSavers.[9][10] The company was focused on repairing mobile phones and tablets.[9][6][8] In 2017, the company was renamed Puls and started to offer broader solutions.[4] Puls launched a new service, installation of HDTV antennas in 2018.[1]

In August 2018, following a $50m C round investment, Puls announced expansion to additional home services or supporting "Everything with an 'ON' Switch".[11] In September 2018, Puls was selected by LinkedIn as one of the top 25 US startups, at the 11th place.[12] In 2019, TV-maker TCL announced it had partnered with Puls to provide a 5,000-person installation support team.[13]

In February 2023, Puls announced the launch of their Generative AI assistant, an AI tool using natural language processing to understand and respond to users home care questions in order to provide real time support time and price estimates.[14]

Offered Services

Year Service
2015 Phone repair[15]
2017 Smart home installation and set up[16][17]
2017 TV installation and calibration[18]
2018 Antenna installation
2018 Security cameras and security systems installation
2018 Garage door repair[19][20]

Partners

Apple partnered with Puls to provide home-based Genius Bar–type repairs and demonstrations to the customers.[21][22]

In January 2018, Antop announced a partnership with Puls for HDTV antenna installation service.[23]

Puls attracts great to satisfactory feedback, with Facebook showing an average feedback score of 4.1/5 stars, with 5,5443 reviews, as of January 2023. Many reviewers speak highly of the fast booking to appointment time, prompt, courteous and knowledgeable technicians and speedy repair times. Similar sentiments are on Better Business Bureau, which gives 3.88/5 stars with 480 reviews.[24]

Finance

Announced in August 2018, the company raised $50m from Temasek Holdings as the lead investor.[25] In August 2017, the startup raised about $25 million series B round led by Red Dot Capital Partners along with Samsung Next, Maverick Ventures and Kreos Capital, as well as existing investors Sequoia Capital and Carmel Ventures, who previously invested $15 million Series A round in August 2016. Prior to that, it had raised $3 million in a seed round from Sequoia Capital in December 2015.[26]

References

  1. ^ a b "Puls Announces New HDTV Antenna Installation Service for Cord-Cutters". Flixed.io: News, Tips, and Tutorials for the Cord-Cutting Revolution. 2018-01-22. Retrieved 2018-01-31.
  2. ^ Lynley, Matthew. "CellSavers, An On-Demand Smartphone Repair Startup, Raises $3M". TechCrunch. Retrieved 2018-01-31.
  3. ^ Grove, Jennifer Van (August 15, 2017). "Smartphone repair firm expands to fixing most digital devices". San Diego Union Tribune. Retrieved 2018-01-31.
  4. ^ a b "Tech Talk: Building for better and quicker digital". The Jerusalem Post - JPost.com. Retrieved 2018-01-31.
  5. ^ "Puls is Alive with Both Convenience and Affordability". TechDigg. 2017-10-02. Archived from the original on 2018-01-31. Retrieved 2018-01-31.
  6. ^ a b Levy, Ruti; Zerachovitz, Omri (2017-11-03). "The Five Global Giants That Decide the Fate of Israels Startups". Haaretz. Retrieved 2018-01-31.
  7. ^ Shieber, Jonathan. "After rebranding to Puls and raising new cash, CellSavers wants to help set up your smart gadgets". TechCrunch. Retrieved 2018-01-31.
  8. ^ a b "Israeli tech powers same-day, at-home electronics repairs". Israel21c. Retrieved 2018-01-31.
  9. ^ a b "Smartphone repair service CellSavers re-brands as Puls, raises $25 million to expand into the smart home - VentureBeat". venturebeat.com. 15 August 2017. Retrieved 2018-01-31.
  10. ^ "Technology On-demand tech repair company raises $25 million to fix more devices on the fly". Bizjournals.com. Retrieved 2018-01-31.
  11. ^ "Puls raises $50 million for in-home technical support - TechCrunch". TechCrunch. 28 August 2018. Retrieved 2018-08-28.
  12. ^ "The 25 most attractive start-ups to work for, according to LinkedIn". Yahoo! Finance. Archived from the original on 2018-09-07. Retrieved 2018-09-06.
  13. ^ "TCL Partners with Puls for TV Install & Setup Services". Dealerscope. Archived from the original on 2019-02-09. Retrieved 2019-02-09.
  14. ^ Desk, AIT News (2023-02-03). "Puls is Launching a First of it's [sic] kind Generative AI to Empower Homeowners to Care for their Homes". AiThority. Archived from the original on 2023-03-24. Retrieved 2023-03-01. {{cite web}}: |last= has generic name (help)
  15. ^ Lynley, Matthew (December 21, 2015). "CellSavers, An On-Demand Smartphone Repair Startup, Raises $3M". Techcrunch.
  16. ^ Shieber, Jonathan (August 15, 2017). "After rebranding to Puls and raising new cash, CellSavers wants to help set up your smart gadgets". Techcrunch.
  17. ^ Shen, Samantha (June 4, 2018). "'We Would Like to Enable the Smart Home Industry to Grow with Our Service:' Puls". LinkedIn. Smahome.
  18. ^ Chang, Lulu (February 11, 2018). "'Puls is an on-demand repair service for your smartphone and smart home". DigitalTtrends.
  19. ^ Cision, PRWeb (September 20, 2018). "Puls Expands Same-Day Technician Services to Include Garage Doors Repairs". PRWEB.
  20. ^ "Affordable Garage Door Repair". 20 August 2022.
  21. ^ Kolodny, Lora (2017-08-15). "Google and Samsung are using this start-up to duplicate Apple's Genius Bar — in your house". CNBC. Retrieved 2018-01-31.
  22. ^ "Google Partners with Mobile Repairs Startup to Handle Pixel Service". CTECH. 2017-10-24. Retrieved 2018-01-31.
  23. ^ "Puls Announces New HDTV Antenna Installation Service for Cord-Cutters". Flixed.io. 2018-01-31. Retrieved 2018-05-17.
  24. ^ "Puls Technologies, Inc. - Reviews". Better Business Bureau.
  25. ^ "Puls Technologies raises $50 million in private funding led by Temasek". Reuters. 2018-08-28. Retrieved 2018-08-28.
  26. ^ "Puls raises $50 million for in-home technical support". TechCrunch. 28 August 2018.
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