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Reflective listening

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Reflective listening is a communication strategy used to better understand a speaker's idea by offering your understanding of their idea back to the speaker in order to confirm that the idea has been understood correctly.[1] It is a more specific strategy than the more general methods of active listening.

Form of empathy

Reflective listening arose from Carl Rogers's school of client-centered therapy in counselling theory.[1]

It is a practice of expressing genuine understanding in response to a speaker as opposed to word-for-word regurgitation.[1] Reflective listening takes practice.[2] Reflective listening is one of the skills of motivational interviewing, a style of communication that works collaboratively to encourage change.[3] Failure to understand the needs of the person speaking can result in errors in work, such as problems being unresolved, or decisions not being quickly made.[4]

Additional application

Reflective listening has been found to be effective in a therapeutic setting.[5] [6] Subjects receiving reflective listening from a counsellor reported better therapeutic relationships and more disclosure of feelings.[5] There is also an increased chance of recovery.[7]

A qualitative study of students using song lyrics to practice their reflective listening skills suggested that, according to participants, this allowed for a deeper understanding of the emotional content of the practice experience.[8]

See also

References

  1. ^ a b c Braillon, Alain; Taiebi, Françoise (2020-09-01). "Practicing "Reflective listening" is a mandatory prerequisite for empathy". Patient Education and Counseling. 103 (9): 1866–1867. doi:10.1016/j.pec.2020.03.024. ISSN 0738-3991. PMID 32487470. S2CID 216209760.
  2. ^ Rogers, Carl R.; Farson, Richard E. (1987). "Active Listening" (PDF).
  3. ^ Miller, Barbara; Seabury, Robin (2001). "When is it motivational interviewing?" (PDF).
  4. ^ Rautalinko, Erik; Lisper, Hans-Olof (Spring 2004). "Effects of Training Reflective Listening in a Corporate Setting". Journal of Business and Psychology. 18 (3): 281–299. doi:10.1023/B:JOBU.0000016712.36043.4f. S2CID 144777406.
  5. ^ a b Rautalinko, E; Lisper, HO; Ekehammar, B (2007). "Reflective listening in counseling: Effects of training time and evaluator social skills". American Journal of Psychotherapy. 61 (2): 191–209. doi:10.1176/appi.psychotherapy.2007.61.2.191. PMID 17760322.
  6. ^ Burke, P. and Hohman, M. (2014). Encouraging Self-Reflection in the Reflective Listening Process. In Clinical Supervision Activities for Increasing Competence and Self-Awareness (eds R.A. Bean, S.D. Davis and M.P. Davey). https://doi.org/10.1002/9781394259335.ch6
  7. ^ Rautalinko, Erik; Lisper, Hans-Olof; Ekehammar, Bo (April 2007). "Reflective Listening in Counseling: Effects of Training Time and Evaluator Social Skills". American Journal of Psychotherapy. 61 (2): 191–209. doi:10.1176/appi.psychotherapy.2007.61.2.191. ISSN 0002-9564. PMID 17760322.
  8. ^ Davis, Eric; Pereira, Jennifer (2016). "Using Song Lyrics to Enhance Counselor Trainee Perceptions of their Reflective Listening Skills. Journal of Counselor Preparation and Supervision". Journal of Counselor Preparation and Supervision. 8.

Further reading

  • Reflective Listening — One-page summary used by National Health Care for the Homeless Council (currently under construction as of January 12, 2013)
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