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CableHell

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ntlhell
ntlhell

CableHell is an independent consumer lobby group designed by customers of Virgin Media (previously known as NTL/Telewest for Cable TV services in the UK) to discuss issues and create a community where people can submit their own views of the company, and how to make products or services better. The forum also contains a high number of Virgin Media employees who regularly help out customers of Virgin Media and provide a source of official information.

CableHell is regularly cited by global news sources such as the BBC, The Times and The Guardian as well as many other online publications.

Started in April 2002, CableHell is is one of the UK's largest ex-ntl: focused customer support forum in the UK, with over 31,000 members. There are numerous forums available for members, for each different type of service which Virgin Media provides; Such as Digital TV, Telephone, Internet and Mobile. There are also alternative forums for other topics and providers, as well as a number of support and FAQ guides available.

The forum was previously known as Ntl:hell however with the recent re-branding of NTL/Telewest, the name changed to reflect this.

Employee Hacking

An employee of ntl was alleged to have attempted to hack the forum on New Years Eve 2002, and send abusive messages to their members. The hacker was traced back to Ntl offices and the company later carried out a formal internal investigation [1]. Ntl terminated the employment of the individual and apologised to the forum [2].

See also

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