Jump to content

Amdocs

From Wikipedia, the free encyclopedia

This is an old revision of this page, as edited by Kuteni (talk | contribs) at 12:04, 19 December 2009. The present address (URL) is a permanent link to this revision, which may differ significantly from the current revision.

Amdocs Limited
Company typePublic (NYSE: DOX)
Industrycommunications, broadband cable, satellite, advertising & media, high tech & services, emerging markets, telecommunications, CRM
FoundedMissouri (1982)[1]
HeadquartersChesterfield, Missouri, United States
Key people
Dov Baharav, CEO, President
Tamar Rapaport-Dagim, CFO
ProductsAmdocs Billing
Amdocs Self Service
Amdocs Ordering
Amdocs CRM
Amdocs OSS
Amdocs Search and Digital Advertising
Amdocs Portal
ServicesAmdocs Consulting & Technology
-- Business Transformation
-- Systems Integration
-- Product Configuration
Amdocs Product Services
-- Professional Services
-- Product Support
Amdocs Strategic Sourcing
-- Business Process Operations
-- Application Management
-- IT & Infrastructure Management
RevenueIncrease US$ 3.16 billion (2008)
Number of employees
17 000 (2008)
Websitewww.amdocs.com
Amdocs in Ra'anana

Amdocs Limited (NYSE: DOX) is a provider of software and services for billing, customer relationship management (CRM), operations support systems (OSS). Its traditional clients are telecommunications "Tier-1" and "Tier-2" providers such as AT&T Mobility, AT&T U-Verse, Cable One, Cablevision, Comcast, DirecTV, Jupiter Communications, Sprint-Nextel, T-Mobile, Sensis, Vodafone, Bell Canada, Fido Solutions and Rogers Communications (both of which use the ICM/CRM application). The company also offers outsourced customer service and data center operations. Headquartered in Chesterfield, Missouri, Amdocs has more than 17,000 employees and serves customers in more than fifty countries (the Registered office of the company is in the Island of Guernsey).[2]

History

Amdocs was originally spun off from the "Aurec Group" (from lat. Aurum - gold), established by Morris Kahn, and dealt only with directory services, e.g. Yellow Pages (in Israel, the name is translated as Golden Pages). Other spinoffs from the parent-company were also given similar names: the former cable television provider Golden Channels (now amalgamated into Hot), an internet service provider named Golden Lines (now merged with Internet Zahav to form 012 Smile), and AIG Golden (a joint venture with the AIG insurance company).[3]

In the early 2000s, Amdocs branched out into the financial services industry with the Dutch bank ABN AMRO, its first major non-telco customer. Amdocs also has its own consulting division called the Amdocs Consulting Division with offices worldwide.[4]

Amdocs maintains development facilities in China, Cyprus, Great Britain, India, Ireland, Israel and the United States, operates a support center in Brazil, and has operations in North America, Europe, Latin America and the Asia-Pacific region.[5]

Amdocs' main products are centered around "Customer Experience Systems" (CES), first introduced as CES 7.5 in January 2008. CES comprises a complete product and service suite including products for CRM, customer 'self-service', and business and operations support systems, as well as a mobile advertising, commerce and entertainment platform.

Dov Baharav replaced Avi Naor as Amdocs' CEO as of 2002.[6]

In October 2008, Amdocs' first WiMAX 4G solution for Sprint-Nextel - XOHM was launched.[7]

Acquisitions

  • In July 2005, Amdocs purchased DST Innovis from DST Systems, a vendor providing end-to-end customer care and billing for broadband, cable, and satellite operators.[9]
  • In April 2006, Amdocs purchased Qpass [11], a Seattle-based company with an Austrian subsidiary that provides "solutions" for the marketing and merchandising of digital goods and services. The acquisition cost Amdocs a reported US$275 million.
  • In August 2006, Amdocs purchased Cramer Systems, a Bath, UK based company that provides OSS (Operations Support Systems) "solutions" to telecom operators. The acquisition was reported at US$375 million. This allowed Amdocs to become one of very few companies claiming to offer a complete BSS/OSS product suite. Cramer Systems, combined with existing Amdocs OSS software groups, is now the OSS Division [12].
  • In November 2006, Amdocs purchased Moria, a small Canadian software firm, known[citation needed] for its innovation in the field of account billing services.
  • In January 2007, Amdocs purchased SigValue Technologies, an Israel-based vendor of prepaid billing systems for mobile operators based in low cost markets, which have been growing rapidly.[13]
  • In April 2008, Amdocs purchased JacobsRimell, the UK based provider of "user-centric service fulfillment solutions".[14]
  • In November 2008, Amdocs acquired Changingworlds of Ireland.[15]
  • In October 2009, Amdocs acquired jNetX.[16]

References

  1. ^ Amdocs.com
  2. ^ AMDOCS LTD (DOX) 20-F Form Annual Report 2008, retrieved 2009-11-04
  3. ^ "AIG'S JOINT VENTURE INSURANCE COMPANY IN ISRAEL RECEIVES LICENSE TO MARKET LIFE INSURANCE". 1999-06-09. Retrieved September 2007. {{cite web}}: Check date values in: |accessdate= (help)
  4. ^ "ABN AMRO Selects Amdocs to Consolidate its Retail Banking Transaction Systems", European Communications Magazine, 10 September, 2004, retrieved 2009-11-04
  5. ^ AMDOCS LTD (DOX) 20-F Form Annual Report 2008, retrieved 2009-11-04
  6. ^ "Dov Baharav to Succeed Avi Naor as President and CEO of Amdocs Management Limited - Effective October 1, 2002; Naor to Become Vice Chairman of the Board", Business Wire --- March 13, 2002
  7. ^ "Sprint Selects Amdocs for Key Role in Xohm WiMAX Initiative", Business News & Technology News, 9 Jan 2008, retrieved 2009-11-04
  8. ^ Nortel Networks
  9. ^ Amdocs.com
  10. ^ "Amdocs Acquires Stibo Graphic Software".
  11. ^ "Amdocs Acquires Qpass for $275 Million". 2006-04-18. Retrieved January 2009. {{cite web}}: Check date values in: |accessdate= (help)
  12. ^ Amdocs announces completion of acquisition Cramer
  13. ^ "Amdocs to Acquire SigValue Technologies", OSS News Review, January 3rd, 2007, retrieved 2009-11-04
  14. ^ Baumgartner, Jeff, "Amdocs Provisions $45M for JacobsRimell", Cable Digital News -- April 8, 2008 --, retrieved 2009-11-04
  15. ^ "Amdocs Completes Acquisition of ChangingWorlds". 2008-09-12. Retrieved January 2009. {{cite web}}: Check date values in: |accessdate= (help)
  16. ^ "Amdocs Acquires jNetX, A Leading Provider in the Service Delivery Platform (SDP) Market".
Retrieved from "https://en.wikipedia.org/enwiki/w/index.php?title=Amdocs&oldid=332662193"