Lurker

In Internet culture, a lurker is a person who reads discussions on a message board, newsgroup, chatroom, file sharing or other interactive system, but rarely or never participates actively. Research indicates that "lurkers make up over 90% of online groups" (Nonnecke & Preece 2000). Kate Chapman is a lurker. Lack of trust represents one of the reasons explaining lurking behavior (Ridings, Gefen & Arinze 2006).

History

The term dates back to the mid-1980s when bulletin board systems (BBSes) were often accessed by a single phone line (frequently in someone's home). There was an expectation that those who used a bulletin board would contribute to its content by uploading files and posting comments. Lurkers were viewed negatively, and might be barred from access by the sysop if they did not contribute anything but kept the phone line tied up for extended periods.

By contrast, many modern Internet communities advise newbies to lurk for some time to get a feel for the specific culture and etiquette of the community, lest they make an inappropriate or redundant comment, ask a Frequently Asked Question, or incite a flame war. This leads to the tongue-in-cheek command to "lurk more". The verb to "de-lurk" means to start contributing actively to a community having been a lurker previously.

There are also some who lurk on a forum habitually, and rarely, if ever, contribute. It is generally difficult to guess how many such lurkers are present, due to their silence. In flame-wars, a participant who is losing an argument will sometimes claim to receive email support from lurkers, which may be unverifiably true, or a form of sockpuppetry. This inspired Jo Walton to write a folk song on the subject entitled "The Lurkers Support Me in Email".^[1]

Lurking is not entirely free of its prior negative connotation from its BBS roots: Lack of participation may be validated by a user's post count, which would indicate lurking tendencies if they have been around for a while with low participation. Having a lower post count in a forum may dissuade lurkers from participating in an active part of the forum populated with higher post-count users as a self-imposed form of rankism. If someone with a lower post count (whether a lurker or newbie) has a genuine question that is germane to the discussion and hasn't been considered yet, but is not adding to the active discussion of veteran participants, they may simply be ignored even if they are not breaking any other rules. Users may "pad" their post counts to avoid this appearance while still lurking as a whole, or enter into less heated topics until others start to recognize them.

Ethical implications

Researchers who study online communities (e.g., (Lindemann 2005)) grapple with the potential negative implications of lurking. Specifically, the act of lurking, or “completely unobtrusive observation” (Garcia et al. 2009, p. 58) may allow individuals to gain an understanding into how individuals interact online by reading their posts or chats. However, if the researcher’s presence is detectable and individuals are able to see that someone is lurking rather than participating, they may feel that they are being spied on (Garcia et al. 2009). Additionally, ethical issues may be apparent if lurking researchers “harvest” (see Sharf, 1999) or take posts/entries featured in chatrooms/online journals without asking for the individual’s consent. As a result, individuals in online communities may feel that they are experiencing private interactions, but a lurker may see it as a public space for observation (Lindlof & Taylor, 2002).

Community Factors

Differing factors between communities can also create different lurking behaviors and patterns. Nonnecke & Preece(Nonnecke & Preece 2000) show that topic, size, and traffic level all can affect the amount of lurking that occurs in a community.

Specifically, Nonnecke & Preece(Nonnecke & Preece 2000) compare technical support discussion lists to health support discussion lists (DLs). In this comparison, “the differences in mean lurking levels between the health and software-support DLs is significant.”(Nonnecke & Preece 2000) The percentage of lurkers in health support DLs was nearly half of the percentage of tech support DL lurkers, and the difference in topic and subject matter may be responsible.

The size of the community (number of members) can also affect the amount of lurking that takes place. The data from Nonnecke & Preece(Nonnecke & Preece 2000) show that as the number of members in a discussion list rises, the percentage of lurkers also rises. However, this may actually be a desired effect, as “high posting levels could create chaos,”(Nonnecke & Preece 2000) within the community if every member was posting daily.

References

^ Silly Humor - Internet Flame Wars

Garcia, A. C.; Standlee, A. I.; Bechkoff, J.; Cui, Y. (2009), "Ethnographic approaches to the internet and computer-mediated communication", Journal of Contemporary Ethnography, 38 (1): 52–84, doi:10.1177/0891241607310839
Lindemann, K. (2005), "Live(s) online: Narrative performance, presence, and community in LiveJournal.com", Text and Performance Quarterly, 25: 354–372, doi:10.1080/10462930500362494
Lindlof, T. R., & Taylor, B. C. (2002). Qualitative research and computer-mediated communication. In T. R. Lindlof, & B. C. Taylor (Eds.), Qualitative communication research methods (2nd ed., pp. 247–278). Thousand Oaks, CA: Sage.
Nonnecke, B.; Preece, J. (2000), Lurker demographics: Counting the silent, Proceedings of CHI 2000. The Hague: ACM
Ridings, C.; Gefen, D.; Arinze, B. (2006), "Psychological Barriers: Lurker and Poster Motivation and Behavior in Online Communities", Communications of AIS, 18 (16)
Sharf, B. F. (1999). Beyond netiquette: The ethics of doing naturalistic discourse research on the Internet. In S. Jones (Ed.), Doing internet research (pp. 243–256). Thousand Oaks, CA: Sage.

External links

Participation Inequality: Lurkers vs. Contributors in Internet Communities - Article with several examples of the large percentage of users who lurk and guidelines for encouraging more participation.

[1] Silly Humor - Internet Flame Wars

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