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WebSphere Commerce
Developer(s)IBM
Stable release
7.0 with fix pack 1 (7.0.0.1) / 5/14/2010
Operating systemCross-platform
TypeInternet application
LicenseProprietary
WebsiteIBM

IBM WebSphere Commerce is a software platform framework for e-commerce, including marketing, sales, customer and order processing functionality in a tailorable, integrated package. It is a single, unified platform which offers the ability to do business directly with consumers (B2C), with businesses (B2B), indirectly through channel partners (indirect business models), or all of these simultaneously. WebSphere Commerce is a customizable, scalable and high availability solution built on the Java - Java EE platform using open standards, such as XML, and Web services.

Versions

It all started back in 1996[1], with the product called Net.Commerce, starting with versions V1.0, V2.0, V3.1, and V3.2. In 2001 the Net.Commerce product was renamed to WebSphere Commerce Suite, releasing versions V4.1 and V5.1. In 2002 WebSphere Commerce V5.4 was created, followed by V5.5 in 2003 and V5.6 in 2004. The last major release versions are:

There are three editions of WebSphere Commerce.[5] Each edition provides an increasing set of functionality in comparison[6]:

  • Express[7]
  • Professional[8]
  • Enterprise[9] (note: this was previously known as WebSphere Commerce Business Edition)

Since WebSphere Commerce is highly customizable solution, IBM provides an integrated development environment which you[who?] can use to build and test your customizations, extend the business logic, change the look and feel of your website, and create new logic to meet your requirements. The product used for developing and customizing the platform is called IBM WebSphere Commerce Developer. So there are also 3 editions of the developer product, matching their runtime environments (so called WebSphere Commerce Developer Express, Professional, and Enterprise). [10]

As with other IBM products, WebSphere Commerce Developer uses IBM Rational Application Developer (RAD) for WebSphere software as the foundation of the Java IDE. RAD extends Eclipse environment with visual and other development features.[11]

WebSphere Commerce Developer V6 is based on RAD V6, for WebSphere Commerce Developer V7 it is IBM Rational Software Architect (RSA) or RAD V7.5.4, and for WebSphere Commerce Developer V7.0.0.1 it is RSA or RAD V7.5.5.1

Primary components of the solution

As with most Web applications, WebSphere Commerce has 3 main components:

  • A database
  • An application server (Java EE)
  • A web server

Databases which are supported with WebSphere Commerce V7 are [12]:

  • IBM DB2 on various platforms (Windows, AIX, Solaris, Linux), provided with the product
  • Oracle
  • Apache Derby (developer only), provided with the (Developer) product.

Application server which is supported with WebSphere Commerce is IBM WebSphere Application Server, also provided with the product.

The supported Web servers are:

Operating Systems

The following operating systems are supported for WebSphere Commerce V7 [13]:

WebSphere Commerce Developer V7 supported operating systems [14]:

Pages detailing prerequisites, supported operating systems, databases and servers per previous releases[15]:

Key Features

All editions (Express, Professional and Enterprise) include the following features:

  • Marketing and Merchandising tools
  • Search engine optimization
  • Member groups
  • Attachments
  • E-mail Campaigns
  • Mobile Commerce
  • Web content management
  • Category recommendation
  • Product recommendation
  • Payments
  • B2C starter stores
  • Shopping carts
  • Wish lists
  • Dynamic up sell and cross sell
  • Social Commerce
  • Advertisements
  • Credit lines
  • Open standards support

In addition to the above features, the Professional and Enterprise editions include also the following additional features:

  • Gift Center
  • Sales Center
  • Recommendation Engine
  • Auctions
  • Cross-Channel Precision Marketing
  • Cross-Channel Order Processing
  • Marketing Experimentation (A/B Testing)
  • Workspaces

However, only the Enterprise edition includes also the following features:

  • Reseller Hosting
  • Contracts and entitlements
  • Punch out
  • Organizations
  • Advanced Roles/Relationships
  • Business Acounts
  • Requisition lists
  • Extended Sites (multiple-site support)

All three editions of WebSphere Commerce Developer V6 (Express, Professional and Enterprise) include [16]:

  • Development (Apache Derby) database
  • Rational Application Developer
  • WebSphere Application Server

Additional features are continuously provided through Enhancements

Enhancements (new features)

In addition to the features that are already provided with WebSphere Commerce base product, additional new features are provided regularly by WebSphere Commerce Enhancements. These enhancements are delivered as installable Feature Packs, sample reference applications or documented solutions in white papers.

WebSphere Commerce feature packs include new features to improve your[who?] solution. These additions add new functionality to the base product. The feature pack differs from a fix pack in that it does not contain fixes to the base product.[citation needed]

Each feature pack contains multiple features that are installed as one package, and can be enabled individually. A feature provides a functional extension to the existing base product functionality.

WebSphere Commerce V7 enhancements at a glance

Deliver a Smarter Shopping Experience[17]

WebSphere Commerce V7 Feature Pack 1: Foundation

  • The WebSphere Commerce foundation feature adds new groups of services to the WebSphere Commerce Server.
  • WebSphere Commerce foundation is typically required when enabling features after installing a WebSphere Commerce feature pack. Enabling WebSphere Commerce foundation ensures that the enabled features can function correctly with WebSphere Commerce. It provides the groups of services that are required to support new functionality.
  • For example, in WebSphere Commerce Feature Pack 1, WebSphere Commerce foundation is required when enabling the Remote Widgets and Gift Center features. It supports the RESTful framework to retrieve feed data, and enables gift list services such as multiple wish lists and gift registries.

WebSphere Commerce V7 Feature Pack 1: Management Center

  • The Management Center framework is the foundation for the catalogs, promotions, marketing, and asset business user tooling. The business objects are defined by the individual components that make up the Management Center. The framework uses those definitions to provide all of the features that you can use to find, create, modify, and delete the defined business objects. If you plan to customize the Management Center, it is important to understand the framework and the components that make up the Management Center.
  • The Management Center is a rich graphical Web-based tool that business users interact with to manage their business. The Management Center is developed using OpenLaszlo open source technology, which involves writing declarative XML files with embedded JavaScript.[citation needed]

WebSphere Commerce V7 Feature Pack 1: Starter store enhancements

  • A starter store enhancement provides additional features to a starter store. Some starter store enhancements are applicable to a predefined starter store. To use a starter store enhancement, you publish a store archive file (SAR file) on top of an existing starter store; then enable additional features by using Change Flow options.
* Social Commerce

Social Commerce provides social networking capabilities, enabling a store to integrate user-generated content into the storefront. Although social networking content can be viewed by any customer, it can only be created by registered customers. 

* Remote widgets

Remote widgets are portable frames that display store content. You can create remote widgets to display e-Marketing Spot content, wish lists, and gift registries. You and your customers can embed and view remote widgets on sites outside of WebSphere Commerce. This is a great way to extend your brand reach and drive traffic back to your site.[citation needed] 

* Digital wallet

A digital wallet, a starter store enhancement available in the Madisons and Madisons mobile stores, is a container for coupons. Customers use the digital wallet to store, access, manage, and organize coupon assets. Typically, customers redeem or remove digital coupons from their digital wallet in the storefront before checking out. Digital wallets contain references to coupon definitions stored for promotions. 

* IBM Gift Center for the Madisons starter store

IBM Gift Center for the Madisons starter store allows your business to incorporate a gift registry solution into your storefront that uses service-oriented architecture. The Gift Center Web services provide seamless integration of gift registry functions on the Madisons storefront. Using Gift Center, customers can create and manage gift registries for their special events, and their guests can purchase gifts directly from the store catalog using the Madisons checkout flows.[citation needed]

See also some Further information:


WebSphere Commerce V6 enhancements at a glance

Transforming the Online Shopping Experience with Web 2.0 and SOA[18]

Feature Pack 1, Feature Pack 2 and Feature Pack 5: Customer empowerment

WebSphere Commerce V6 Feature Pack 1 

   * Coremetrics for IBM WebSphere Commerce auto tagging utility (ie. enhanced Web analytics)
   * Coremetrics Tag Library support for WebSphere Commerce versions,5.6 and 5.6.1
   * Coremetrics reports for WebSphere Commerce
   * WebSphere Commerce and content management system integration with WebSphere Portal 5.1.0.4
   * Enhanced search and navigation by integrating to IBM OmniFind Discovery Edition

WebSphere Commerce V6 Feature Pack 2 

   * WebSphere Commerce Web 2.0 store solution (note: replaced by Feature Pack 5 Madisons store solution)
   * WebSphere Commerce integration with sitemaps
   * Reports for IBM Sales Center for WebSphere Commerce[19]
   * Reports for e-mail campaigns
   * WebSphere Commerce and content management system integration with WebSphere Portal 6.0
   * Contract terms and conditions

WebSphere Commerce V6 Feature Pack 5 

   * Madisons store
     Web 2.0 starter store with a streamlined purchasing process (note: this starter store replaces the Feature Pack 2 Web 2.0 store).
   * Buy Online, Pickup In-Store
     Cross-channel support by using Distributed Order Management (DOM) solution integration.

Feature Pack 2: Front-office integration

  • WebSphere Commerce Portal integration

Feature Pack 4: IBM Management Center for WebSphere Commerce

  • IBM Management Center for WebSphere Commerce business user tool

Feature Pack 1: Back-office integration using SOA enhancements

  • Improved Service Orientation and Web services support for back-office integration, including JCA adapters for Web Services, reference applications and pre-defined Web Services for integration with Enterprise Resource Planning (ERP) and Order Management Systems (OMS)
    • WebSphere Commerce and SAP system integration
    • WebSphere Commerce and Sterling Customer Order Management PCA (Sterling COM PCA) integration

Feature Pack 2: Paymentech plug-in for WebSphere Commerce

  • Paymentech plug-in for WebSphere Commerce
  • Compliance with Payment Card Industry (PCI) Security Standards

See also some Further information:

Solutions

  • Government: e-Government Portals Deliver portals that provide relevant, time sensitive information and self-service transaction capabilities to citizens, businesses, suppliers and employees
  • Industrial: B2B E-Commerce Enhance B2B revenue and reach through closer, more responsive customer and partner relationships
  • Retail:
    • B2C and Multi-Channel Retailing Maximize loyalty and walletshare with a rich, seamless shopping experience across sales channels.
    • WebSphere Integrated Multichannel Retailing industry solution Create competitive advantage and maximize profitable revenue by seamlessly integrating sales channels and touchpoints.
    • CrossView Cross-Channel Shopping Solutions Cross-Channel retail solutions that empower organizations to deliver an integrated consumer experience and optimize transactions for all customer touch points.
    • CrossView - Cross-Channel Point of Sale Cross-Channel Point of Sale software providing merchants with a single view of their customers, orders, products, pricing, promotions and inventory availability across the enterprise. CrossView provides solutions that are focused and built for Customer Centric retailing
    • CrossView Cross-Channel Web Store Rapid Commerce Implementation for WebSphere Commerce: pre-enabled to help transform multi channel retail organizations to fully customer centric organizations.
    • CrossView Cross-Channel Customer Care Cross-Channel customer service and call center software that provides a signle view of customers, orders, products, pricing, promotions and inventory availability across the enterprise. CrossView provides solutions that are focused and built for Customer Centric retailing
    • CrossView - Intelligent Advisor Transforming customer behavior and insight into actionable customer relevancy across all channels, real time. CrossView Intelligent Advisor enables a more customer-centric enterprise – one that knows its customers intimately, responds to them, and delivers a satisfying shopping experience while, at the same time, driving sales.
    • CrossView - Retail Management Console Product Information Management for WebSphere Commerce and all Cross-Channel touch points.
    • Simply Retail Solutions (SRS) Integrated Multi-Channel Retailing solution Multi-channel solution built on the IBM WebSphere Commerce platform and designed to optimize the use of product, customer and transaction information throughout the enterprise.
    • Simply Retail Solutions (SRS) Multi-Channel Enterprise solution Enterprise Integration built on the IBM WebSphere Commerce platform and designed to consolidate cross-channel visibility and back-office communications for product, customer and transactions.
    • Simply Retail Solutions (SRS) Multi-Channel Point of Sale solution Multi-channel POS store solution built on the IBM WebSphere Commerce platform and designed to optimize the use of product, customer and transaction information throughout the enterprise.
  • Cross-industry: Strategic Sourcing and e-Procurement Reduce costs and cycle times across both direct and indirect spend categories.
  • POS Solution:
    • CrossView - Cross-Channel POS Customer Centric Point of sale software that enables merchants to have a single view of customers, orders, products, pricing, promotions and inventory across the enterprise.
    • Simply Retail Solutions (SRS) Full featured POS solution with integrated multi-channel, multi-store, multi-currency and multi-lingual support, giving visibility to product, customers and transactions across the enterprise.

Notes

  1. ^ IBM Archives 1996, IBM. Accessed on 2010-06-10.
  2. ^ WebSphere Commerce InfoCenter v5.6.1, IBM. Accessed on 2010-06-10.
  3. ^ WebSphere Commerce InfoCenter v6.0.0.9, IBM. Accessed on 2010-06-10.
  4. ^ WebSphere Commerce InfoCenter v7.0.0.1, IBM. Accessed on 2010-06-10.
  5. ^ WebSphere Commerce, IBM. Accessed on 2010-06-10.
  6. ^ Compare editions, IBM. Accessed on 2010-06-10.
  7. ^ WebSphere Commerce Express, IBM. Accessed on 2010-06-10.
  8. ^ WebSphere Commerce Professional, IBM. Accessed on 2010-06-10.
  9. ^ WebSphere Commerce Enterprise, IBM. Accessed on 2010-06-10.
  10. ^ WebSphere Commerce Developer Editions, IBM. Accessed on 2010-06-10.
  11. ^ Rational Application Developer for WebSphere Software, IBM. Accessed on 2010-06-10.
  12. ^ WebSphere Commerce Version 7 software requirements, IBM. Accessed on 2010-06-10.
  13. ^ Operating system prerequisites for installing WebSphere Commerce, IBM. Accessed on 2010-06-10.
  14. ^ WebSphere Commerce Developer hardware, software, and network prerequisites, IBM. Accessed on 2010-06-10.
  15. ^ WebSphere Commerce detailed system requirements, IBM. Accessed on 2010-06-10.
  16. ^ WebSphere Commerce Developer Editions, IBM. Accessed on 2010-06-10.
  17. ^ IBM WebSphere Commerce Enhancements for Version 7, IBM. Accessed on 2010-06-10.
  18. ^ IBM WebSphere Commerce Enhancements for Version 6, IBM. Accessed on 2010-06-10.
  19. ^ IBM Sales Center for WebSphere Commerce, IBM. Accessed on 2010-06-10.
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