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User journey

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A user journey is, colloquially in the UK and parts of the US, the experiences a person has when utilizing/interacting with something (typically software). This idea is generally found in user experience circles around web design and how users interact with software experiences. It is often used as a short-hand for the overall user experience and set of actions that one can take in a software/virtual experience.

User Journeys describe at a high level of detail exactly what steps different users take to complete a specific task within a system, application or website. This technique shows the current (as-is) user workflow, and reveals areas of improvement for the to-be workflow.

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