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Tata Consultancy Services Limited
Company typePublic
BSE: 532540
NSE: TCS
BSE SENSEX Constituent
IndustryIT services, IT consulting
Founded1969
FounderJRD Tata
HeadquartersMumbai, Maharashtra, India
Area served
Worldwide
Key people
Subramaniam Ramadorai
(Vice Chairman)
N. Chandrasekaran
(CEO & MD)
ServicesIT, business consulting and outsourcing services
RevenueIncrease US$ 10.17 billion (2012)[1]
Increase US$ 2.2 billion (2012)[1]
Number of employees
238,583 (2012)[1]
ParentTata Group
WebsiteTCS.com

Tata Consultancy Services Limited (TCS) (BSE: 532540, NSE: TCS) is an Indian multinational IT services, business solutions and outsourcing company headquartered in Mumbai, India and a subsidiary of the Tata Group conglomerate. It is the largest Asia based provider of business process outsourcing services.[2][3] TCS has been ranked #20 in the list of top companies of India, by Fortune India 500 magazine.[4] It is the largest IT service company in India by revenue and market capitalization.[5]

TCS has 142 offices across over 42 countries and generates around 30 per cent of India's IT exports. The company became the first Indian IT company to cross the ten billion dollar milestone posting annual revenues of $10.17 billion.[1]

History

It began as the "Tata Computer Centre" for the company Tata Group whose main business was to provide computer services to other group companies. F C Kohli was the first general manager. J. R. D. Tata was the first chairman, followed by Pankaj Roy.

One of TCS' first assignments was to provide punched card services to a sister concern, Tata Steel (then TISCO). It later bagged the country's first software project, the Inter-Branch Reconciliation System (IBRS) for the Central Bank of India.[6] It also provided bureau services to Unit Trust of India, thus becoming one of the first companies to offer BPO services.

Timeline

  • Early 1970s—Tata Consultancy Services started exporting its services.
  • 1974—The company pioneered the global delivery model for IT services with its first offshore client . TCS's first international order came from Burroughs Corporation, one of the first business computer manufacturers. TCS was assigned to write code for the Burroughs machines for several US-based clients.[7] This experience also helped TCS bag its first onsite project—the Institutional Group & Information Company (IGIC), a data center for ten banks, which catered to two million customers in the US, assigned TCS the task of maintaining and upgrading its computer systems.[7]
Bombay House, the Head Office of the Tata Group.
  • 1975—TCS counducted its first-ever campus interview which was at IISc,Bangalore. The recruits comprising 12 IITians and 3 IISc graduates were the first to get formal training at the company.[8]
  • 1979—TCS delivered an electronic depository and trading system called SECOM for SIS SegaInterSettle, Switzerland. It was by far the most complex project undertaken by an Indian IT company. TCS followed this up with System X for the Canadian Depository System and also automated the Johannesburg Stock Exchange (JSE).[9] TCS associated with a Swiss partner, TKS Teknosoft, which it later acquired.[10]
  • 1981—TCS set up India's first software research and development center, the Tata Research Development and Design Center (TRDDC) in Pune.[11]
  • 1985—The first client-dedicated offshore development center was set up for Compaq (then Tandem).
  • Early 1990s—The Indian IT outsourcing industry grew tremendously due to the Y2K bug and the launch of a unified European currency, Euro. TCS pioneered the factory model for Y2K conversion and developed software tools which automated the conversion process and enabled third-party developers and clients to make use of it.[12]
  • 1999—TCS saw outsourcing opportunity in E-Commerce and related solutions and set up its E-Business division with ten people. By 2004, E-Business was contributing half a billion dollars (US) to TCS.[13]
  • 2005—TCS ventured into a new area for an Indian IT services company—Bioinformatics.[15]
  • 2008—TCS went through an internal restructuring exercise that executives claim would bring about agility to the organization.[17]
  • 2012-TCS became the first Indian IT company to cross the 10 billion dollar revenue milestone.[19]

Operations and acquisitions

Indian branches

TCS had development centers and/or regional offices in the following Indian cities: Ahmedabad, Baroda, Bangalore, Bhubaneswar, Chennai, Coimbatore, Delhi,Goa, Gurgaon, Guwahati, Kochi, Kolkata, Lucknow, Mumbai, Noida, Nagpur, Pune, Trivandrum, Jamshedpur, Hyderabad.[20][21]

Global units

Africa: South Africa, Morocco[22]

Asia (outside India): Bahrain, Beijing,[23] Hong Kong, Hangzhou, Shanghai, Indonesia, Israel, Japan, Malaysia, Philippines, [24] Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, UAE (Dubai)[25]

Australia: Australia

Europe: Belgium, Denmark, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom

North America: Canada, Mexico, USA, Chile

South America: Argentina, Brazil, Chile, Colombia, Ecuador, Uruguay, Peru[26]

Innovation and R&D

Tata Research Development and Design Center

Tata Consultancy Services campus at Lucknow, Uttar Pradesh.
Tata Consultancy Services campus at Madhapur, Hyderabad, Andhra Pradesh.

TCS established the first software research center in India, the Tata Research Development and Design Center, in Pune, India in 1981. TRDDC undertakes research in Software engineering, Process engineering and Systems Research.

Researchers at TRDDC also developed Master-Craft (now called TCS Code Generator Framework [27]) a Model Driven Development software that can automatically create code based on a model of a software, and rewrite the code based on the user's needs.[28]

Research at TRDDC has also resulted in the development of Sujal, a low-cost water purifier that can be manufactured using locally available resources. TCS deployed thousands of these filters in the Indian Ocean Tsunami disaster of 2004 as part of its relief activities.[29] This product has been marketed in India as Tata swach, a low cost water purifier.[30]

Innovation

In 2007, TCS launched its Co-Innovation Network, a network of TCS Innovation Labs, startup alliances, University Research Departments, and venture capitalists.[31]

In addition to TRDDC, TCS has 19 Innovation Labs based in three countries.[32]

  • processing, text, data and process analytics, multimedia applications and graphics.
  • TCS Innovation Lab, Embedded Systems: Medical electronics, WiMAX, and WLAN technologies.
  • TCS Innovation Lab, Hyderabad: Computational methods in life sciences, meta-genomics, systems biology, e-security, smart card-based applications, Linux and open source,digital media protection, nano-biotechnology, quantitative finance.
  • TCS Innovation Lab, Mumbai: Speech and natural language processing, wireless systems and wireless applications.
  • TCS Innovation Lab, Insurance – Chennai: IT Optimization, Business Process Optimization, Customer Centricity Enablers, Enterprise Mobility, Telematics, Text Analytics, 2D Barcodes, Mashups, Innovation in Product Development and Management (PLM) for Insurance.
  • TCS Innovation Lab, Chennai: Infrastructure innovation, green computing, Web 2.0 and next-generation user interfaces.
  • TCS Innovation Lab, Peterborough, England: New-wave communications for the enterprises, utility computing and RFID (chips, tags, labels, readers and middleware).
  • TCS Innovation Lab: Performance Engineering, Mumbai: Performance management, high performance technology components, and others.
  • TCS Innovation Lab, Cincinnati, United States: Engineering and Manufacturing IT solutions.

Some of the assets created by TCS Innovation Labs are DBProdem, Jensor,[33] Wanem,[34] Scrutinet, SmartTest Manager.

In 2008, the TCS Innovation Lab-developed product, mKrishi, won the Wall Street Journal Technology Innovation Award in the Wireless category.[35] mKrishi is a service that would enable India's farmers to receive useful data on an inexpensive mobile device.[36]

TCS' Co-Innovation Network partners include Collabnet, Cassatt, MetricStream, academic institutions such as Stanford, MIT, various IITs, and venture capitalists like Sequoia and Kleiner Perkins.[37]

List of acquisitions

The table below gives some details of TCS' key acquisitions

Number Acquisition Date Company Business Country Value Headcount Remarks Reference
1 8 October 2008 Citi Global Services Limited Business Process Outsourcing India $505 mn 12472 TCS acquired key BFS domain knowledge. [38]
2 November, 2006 TKS-Teknosoft Banking Product Switzerland $80.4 mn 115 Expand product portfolio by acquiring rights to Quartz and ownership of Alpha and e-portfolio, enhanced presence in Switzerland and France [39]
3 November, 2005 Comicrom Banking BPO Chile $23.7 mn 1257 Entry into Latin America; Access to payment processing platform [40]
4 February, 2006 Tata Infotech IT Services India – – – [41]
5 October, 2005 FNS Core Banking Product Australia $26 mn 190 Acquired core banking solution product and access to 116 customers in 35 countries; FNS was an existing partner for TCS
6 October, 2005 Pearl Group Insurance United Kingdom $94.7 mn 950 Acquired life and pension outsourcing business from Pearl Group; Domain knowledge of life and pension underwriting business [42]
7 November 2006 TCS Management IT Services Australia $13.0 mn 35 Access to Australian clients [43]
8 May 2004 Phoenix Global Solutions BPO India $13 mn 350 Acquire expertise in insurance [44]
9 May 2005 Swedish Indian IT Resources AB (SITAR) IT Services Sweden $4.8 mn Acquire blue-chip European customers like Ericsson, IKEA, Vattenfall and Hutchison; SITAR was TCS’ exclusive partner in Sweden and a non-exclusive partner in Norway.
10 May 2004 Aviation Software Development Consultancy India (ASDC) IT Services India – 180 ASDC was a Singapore Airlines-TCS JV; Acquired Singapore Airlines as a major client [45]
11 January 2004 Airline Financial Support Services India (AFS) BPO India $5.1 mn 316 BPO expertise in Airline and Hospitality sector [46]
12 October 2001 CMC Limited IT Services India US$33.89m (51%) 3100 Access to domestic capability; continues to be a separately run company. [47]

TCS BPO

TCS BPO is the second leading player in the outsourcing industry in India behind Genpact according to Dataquest survey in August 2011.[48] TCS's BPO arm had revenues of $925 million in the year that ended in March, and 34,000 employees[49] Other than major Indian cities, TCS BPO is also present in Tier-II locations like Pune. TCS is also expanding its BPO centre in Kolkata, where it already employs 2,000 people.[50] Tata Consultancy Services has opened a business process outsourcing facility in the Philippines following the path of India-based BPO companies which have operations in that country.[51]

US Visa Program

TCS was the fourth largest visa recipient in 2008, preceded by Infosys,CTS[disambiguation needed], Wipro and Mahindra Satyam.[52]

Recent news and developments in TCS

Tata Consultancy Services signed a Rs 94-crore deal with the Karnataka government for six-year period to automate its treasury and finance department operations.[53] Deutsche Bank has selected TCS as a strategic partner for their Production Management Transformation Initiative, within their Capital Markets Business Unit.[54] Tata Consultancy Services has managed to receive ten large deals.[55] TCS is planning to hire 60,000 Employees in Financial year 2011–2012 [56] TCS has got contract from Credit Union Australia.[57] Country's largest software firm Tata Consultancy Services (TCS) has received a multi-year, multi-million dollar contract to provide application support, maintenance and development services from US-based Air Liquide.[58] A book titled The TCS Story... and Beyond published by the Penguin Group,was authored by S Ramadorai, now TCS’s Vice-chairman and launched in September 2011.The book covers the 43 years journey of TCS.[59] On the Last Trading Day of Year 2011, TCS overtook RIL to be anointed as the country's most valued firm.[60] On February 6, 2012,TCS signed a multi-year, multi-million euro contract with European car rental company Europcar for deployment of IT services in France.This partnership is part of the development of a strategic relationship with industry leading companies in France[61]

Employees

TCS is one of the largest private sector employers in India with a core strength of 238,583 individuals.[1] TCS has turned into the second-largest employer among listed companies after Coal India Limited.[62] But the biggest employer in the country is Indian Railways with 1.6 million employees.[63] TCS's BPO arm had revenues of $925 million in the year that ended in March 2011, and has 34,000 employees[64] TCS has one of the lowest attrition rates in the Indian IT industry.[65]

TCS in Sports

Tata Consultancy Services is the first Indian company to have its logo featured on the scarlet Ferrari raced by the legendary Michael Schumacher.[66] TCS is the technology partner of the Rajasthan Royals in Indian Premier League for an initial duration of three years since 2009.[67] TCS provides Rajasthan Royals with technologies that would help in analysis of player performance, simulation etc.The company also looks at usage of RFID tags for tracking the players’ fitness levels and for security purposes in the stadiums.[68][69]

Recognition

As a brand, TCS is the 76th Most Trusted Brand according to The Brand Trust Report, 2011.TCS has been ranked as the world's 7th greenest company in Newsweek's Green Rankings 2011. In addition, TCS is the highest ranked Asia-based company and second highest ranked globally in the Information Technology & Services company category. By TCS.[70]

See also

References

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  2. ^ "NASSCOM List". Press Release. NASSCOM. 23 January 2006. Retrieved 13 February 2009.
  3. ^ "Top 20 IT services exports firms in India". Business.rediff.com. Retrieved 12 August 2010.
  4. ^ http://www.rediff.com/business/slide-show/slide-show-1-fortune-ranks-top-20-companies-in-india/20111214.htm
  5. ^ "RIL one of the most valuable company in India". CNBC-TV18. 14 October 2011. {{cite news}}: Cite has empty unknown parameter: |coauthors= (help)
  6. ^ "Tata Consultancy Services Limited: The Pioneer in the Indian IT Industry". Case Study. ICMR. 1 January 1990.
  7. ^ a b "Tata Consultancy Services Limited: The Pioneer in the Indian IT Industry". Case Study. ICMR. 1 January 1990.
  8. ^ Cognizant rising by Chennai beach
  9. ^ "Indian software keeps Swiss securities safe". Swissinfo.com. 14 January 2002.
  10. ^ "TCS acquires TKS Teknosoft". The Financial Express. 11 January 2006.
  11. ^ Kanavi, Shivanand (7–20 June 2004). "Megasoft". Business India: 46–54.
  12. ^ "IT Man of the Year: Standing Tall". Cover Story. Dataquest India. 22 December 2004.
  13. ^ Kanavi, Shivanand (7–20 June 2004). "Megasoft". Business India: 52.
  14. ^ "Star Performer Goes Public". Editorial. Chennai, India: The Hindu. 14 June 2004.
  15. ^ "TCS launches the country's first bioinformatics product". The Indian Express. 8 February 2004.
  16. ^ "ICT helps IRCTC book 3.5 lakh e-Tickets in a day". E-GovOnline.net. 11 July 2011.
  17. ^ "Eye on future, TCS in revamp mode". Hindustan Times. 12 February 2008.
  18. ^ "TCS targets SME market with cloud computing". Computer Weekly. 15 February 2011.fdaf
  19. ^ TCS Crosses $ 10 Billion Milestone
  20. ^ in: Software Companies (6 November 2008). "Office locations of TCS in India". AbhiSays.com. Retrieved 13 November 2011.
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  22. ^ "TCS plans Morocco foray with 500-strong unit". Express Online. 12 October 2006.
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  25. ^ "TCS Worldwide: United Arab Emirates (UAE)". Tcs.com. Retrieved 13 November 2011.
  26. ^ "TCS bets on growing economy of Peru". Times of India. 25 July 2010.
  27. ^ [1][dead link‍]
  28. ^ "When Outsourcing Loses Human Element". International Herald Tribune. 27 May 2005.
  29. ^ "Improving Our World – IEEE Annual Report(page 4)" (PDF). IEEE. 2005.
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  32. ^ "Innovation Labs". TCS. Retrieved 16 July 2010.
  33. ^ "Jensor released as Open Source". Jensor.sourceforge.net. Retrieved 30 August 2010.
  34. ^ "Wanem released as Open Source". Wanem.sourceforge.net. Retrieved 30 August 2010.
  35. ^ Totty, Michael (29 September 2008). "The 2008 Technology Innovation Awards - WSJ.com". Online.wsj.com. Retrieved 16 July 2010.
  36. ^ "Innovation Labs". TCS. Retrieved 16 July 2010.
  37. ^ "Co-Innovation Network". TCS. Retrieved 16 July 2010.
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  39. ^ "TCS acquires Swiss firm TKS-Teknosoft". Financial Express. 11 January 2006.
  40. ^ "TCS Buys Comicrom for $23M". Red Herring. 11 July 2005.
  41. ^ "Tata Infotech to merge with TCS". Silicon India. 18 July 2005.
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  44. ^ "Tata acquires Phoenix India arm". ComputerWeekly.com. 5 November 2004.
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  56. ^ [2][dead link‍]
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  60. ^ http://www.moneycontrol.com/news/business/tcs-overtakes-ril-as-countrys-most-valued-firm_641999.html
  61. ^ "TCS signs multi-million euro contract with European car rental company Europcar". The Times Of India. 6 February 2012.
  62. ^ "Fortune Global 500 2011: The World's Biggest Companies". CNN.
  63. ^ Saumitra Dasgupta &Amp; Piya Singh (9 May 2011). "The Telegraph – Calcutta (Kolkata) | Business | TCS marches towards hiring landmark to meet order surge". Calcutta, India: Telegraphindia.com. Retrieved 13 November 2011.{{cite news}}: CS1 maint: multiple names: authors list (link)
  64. ^ Tripathy, Devidutta (24 August 2011). "India TCS outsourcing chief sees no impact of global crisis". Reuters. Retrieved 13 November 2011.
  65. ^ "TCS Delivers Growth, Maintains Operating Margins in Q1; Revenues at $1.5b, Up 21%..." Reuters. 16 July 2008. Retrieved 16 July 2010.
  66. ^ TCS Sponsorships
  67. ^ TCS ties up with Rajasthan Royals
  68. ^ TCS is Rajasthan Royals’ tech partner
  69. ^ Tata Consultancy Services enters the Indian Premier League
  70. ^ "TCS is seventh Greenest company". reuters.com. 18 October 2011. Retrieved 18 October 2011.
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