Citizen's Charter
 | This article relies largely or entirely on a single source. (August 2011) |
Citizen’s Charter is a document which represents a systematic effort to focus on the commitment of the Organization towards its Citizens in respects of Standard of Services, Information, Choice and Consultation, Non-discrimination and Accessibility, Grievance Redressal, courtesy and value for money. This also includes expectations of the Organization from the Citizen for fulfilling the commitment of the Organization.
The Citizen's Charter was a British political initiative launched by the then Prime Minister, John Major, on 22 July 1991, less than a year into his premiership.[1]
It aimed to improve public services in the UK by:
- Making administration accountable and citizen friendly.
- Ensuring transparency and the right to information.
- Taking measures to cleanse and motivate civil service.
- Adopting a stakeholder approach.
- Saving time of both executant and the clientele
One part of the initiative was the granting of "Charter Marks" to those public bodies meeting defined standards.
Reception
The initiative was widely criticized for claiming to improve public services while reducing money available for them, and for introducing private methods of management in the public sector.
Sources
References
- ^ For details about John Major, see the official Number 10 Downing Street web site.
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Bibliography
[Academic paper on the citizen's charter http://univ-paris12.academia.edu/JohnMullen/Papers/882457/John_Majors_Citizens_Charter._Fifteen_years_later ]