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User journey

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This is an old revision of this page, as edited by Yobot (talk | contribs) at 20:11, 15 October 2012 (WP:CHECKWIKI error #61 fix and general fixes, References after punctuation per WP:CITEFOOT and WP:PAIC using AWB (8463)). The present address (URL) is a permanent link to this revision, which may differ significantly from the current revision.

A user journey is, colloquially in the UK and parts of the US, the experiences a person has when utilizing/interacting with something (typically software). This idea is generally found in user experience circles around web design and how users interact with software experiences. It is often used as a short-hand for the overall user experience and set of actions that one can take in a software/virtual experience.

User Journeys describe at a high level of detail exactly what steps different users take to complete a specific task within a system, application or website. This technique shows the current (as-is) user workflow, and reveals areas of improvement for the to-be workflow.

User Journeys are focused on the User and what they see and what they click on,[1] in comparison to the related term click path which is just a plain list of the text URLs that are hit when a user follows a particular Journey.

References

  1. ^ "What is a User Journey". SciVisum Ltd. Retrieved 4 July 2012.


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