Criticism of Walmart

A typical Wal-Mart Supercenter in Madison Heights, Virginia

Wal-Mart has been subject to criticism by numerous groups and individuals. Among these are labor unions, community groups, grassroots organizations, religious organizations, environmental groups and Wal-Mart customers. They have protested against Wal-Mart, the company's policies and business practices, including charges of racial and gender discrimination. Other areas of criticism include the corporation's foreign product sourcing, treatment of product suppliers, environmental practices"[2]." USA Today., the use of public subsidies, and the company's security policies. Wal-Mart denies any wrongdoing and maintains that low prices are the result of efficiency.

In 2005, labor unions created new organizations and websites to influence public opinion against Wal-Mart, including Wake Up Wal-Mart (United Food and Commercial Workers) and Walmart Watch (Service Employees International Union). By the end of 2005, Wal-Mart had launched Working Families for Wal-Mart to counter criticisms made by these groups. Additional efforts to counter criticism include launching a public relations campaign in 2005 through its public relations website, which included several television commercials. The company retained the public relations firm Edelman to interact with the press and respond to negative media reports, and has started interacting directly with bloggers by sending them news, suggesting topics for postings, and sometimes inviting them to visit Walmart's corporate headquarters. In November 2005, a documentary film critical of Wal-Mart (Wal-Mart: The High Cost of Low Price) was released on DVD.

Economists at the Cato Institute suggest that Wal-Mart is a success because it sells products that people want to buy at low prices, satisfying customers' wants and needs. However, Wal-Mart's critics argue that Wal-Mart's lower prices draw customers away from other smaller businesses, hurting the community. They also claim that Wal-Mart is hurting the U.S. economy because of excessive reliance on Chinese products. Wal-Mart is the largest importer in the U.S. amongst most categories like electronics (fast-moving consumer goods). Some criticisms of Walmart were documented in the 2006 book The Wal-Mart Effect by business journalist Charles Fishman, although it also documented Walmart's positive impacts on society.

Local communities

Walmart opened its Teotihuacan Superstore near the Pyramid of the Moon (shown) amid community protests.

When Walmart plans new store locations, activists sometimes oppose the new store and attempt to block its construction. Opponents cite concerns such as traffic congestion, environment problems, public safety, absentee landlordism, bad public relations, low wages and benefits, and predatory pricing. Opposition sometimes includes protest marches by competitors, informed citizens, activists, labor unions, and religious groups. In some instances, activists demonstrated their opposition by causing property damage to store buildings or by creating bomb scares. Some city councils have denied permits to developers planning to include a Walmart in their project. Those who defend Walmart cite consumer choice and overall benefits to the economy, and object to bringing the issue into the political arena.

A Walmart Superstore opened in 2004 in Mexico, 1.9 miles away from the historic Teotihuacan archaeological site and Pyramid of the Moon. Although the location location was supported by Mexico's National Anthropology Institute, the United Nations, and the Paris-based International Council on Monuments and Sites, however, there had been protests organized by local merchants, as well as environmental groups and anti-globalization groups who opposed the construction. Poet Homero Aridjis called the opening as "supremely symbolic" and "...like planting the staff of globalization in the heart of ancient Mexico."

Archaeologists oversaw construction and discovered a small clay and stone altar along with some other artifacts where the store's parking lot is now located.

In 1998, Walmart proposed construction of a store off Charlotte Pike near Nashville, Tennessee. The building site was home to both Native American burial grounds and a Civil War battle site. Protests were mounted by Native Americans and Civil War interest groups, but the Walmart store was eventually constructed after moving graves and some modifications of the site so as not to interfere with the battlefield. Civil War relics were also discovered at the site. The project developers donated land to permit access to the Civil War historic site. The Indian burials were removed and re-buried.

In 2005, developers tore down the long-closed Dixmont State Hospital in Kilbuck Township, Pennsylvania near Pittsburgh, with plans to build a shopping complex anchored by a Walmart on the site. While there were initially no general objections to Walmart itself, many residents didn't want to see Dixmont torn down, despite the fact that the Dixmont complex—having been abandoned in 1984—was beyond maintainable condition and teenagers were dangerously trespassing onto the property on a regular basis. However, while the land was being excavated after the complex was torn down in order to create a plateau for the Walmart to sit on, a landslide covered Pennsylvania Route 65 and the railroad tracks in between PA 65 and the Ohio River, shutting down both routes for weeks. While Walmart did "stabilize" the landslide, many residents argued that Walmart merely stabilized the hillside so that it could continue with work to build the store. Ultimately, in 2007 Walmart decided against developing the site, allowing the land to return to nature, with a Walmart location to be constructed in nearby Economy, Pennsylvania instead next door to the Northern Lights Shopping Center and scheduled for a 2013 opening. PA 65 remains restricted to one lane northbound near the former Dixmont site for safety concerns, though the entire roadway has since been cleared of debris. Despite this, Walmart is the largest retail chain in the Pittsburgh metropolitan area, and is the second-largest grocery store to locally based Giant Eagle.

Allegations of predatory pricing and supplier issues

In May 2010, Walmart's U.S. stores pulled its "Miley Cyrus" line of necklaces and bracelets, three months after the Associated Press informed the chain that the jewelry contained harmful amounts of the toxic metal cadmium. Long-term exposure to cadmium can lead to bone softening and kidney failure. It is also a known carcinogen, and research suggests that it can affect brain development in the very young. Cadmium in jewelry is not known to be dangerous if the items are simply worn, but concerns come when youngsters bite or suck on the jewelry, as many children do. Walmart said that while the jewelry is not intended for children, "it is possible that a few younger consumers may seek it out in stores." "We are removing all of the jewelry from sale while we investigate its compliance with our children's jewelry standard," Walmart said. The tainted jewelry was made at a Chinese manufacturer.

Walmart has been accused of selling merchandise at such low costs that competitors have tried to sue it for predatory pricing (intentionally selling a product at low cost in order to drive competitors out of the market). In 1995, in the case of Walmart Stores, Inc. v. American Drugs, Inc., pharmacy retailer American Drugs accused Walmart of selling items at too low a cost for the purpose of injuring competitors and destroying competition. The Supreme Court of Arkansas ruled in favor of Walmart saying that its pricing, including the use of loss leaders, was not predatory pricing. In 2000, the Wisconsin Department of Agriculture, Trade, and Consumer Protection accused Walmart of selling butter, milk, laundry detergent, and other staple goods at low cost, with the intention of forcing competitors out of business and gaining a monopoly in local markets. Crest Foods filed a similar lawsuit in Oklahoma, accusing Walmart of predatory pricing on several of its products, in an effort to drive Crest Foods's own company-owned store in Edmond, Oklahoma out of business. Both cases were settled out of court.

In 2003, Mexico's antitrust agency, the Federal Competition Commission, investigated Walmart for "monopolistic practices" prompted by charges that the retailer pressured suppliers to sell goods below cost or at prices significantly less than those available to other stores. Mexican authorities found no wrongdoing on the part of Walmart. However, in 2003, Germany's High Court ruled that Walmart's low cost pricing strategy "undermined competition" and ordered Walmart and two other supermarkets to raise their prices. Walmart won appeal of the ruling, then the German Supreme Court overturned the appeal. Walmart has since sold its stores in Germany.

Walmart has been accused of using monopoly power to force its suppliers into self-defeating practices. For example, Barry C. Lynn, a senior fellow at the New America Foundation (a think tank), argues that Walmart's constant demand for lower prices caused Kraft Foods to "shut down thirty-nine plants, to let go [of] 13,500 workers, and to eliminate a quarter of its products." Kraft was unable to compete with other suppliers and claims the cost of production had gone up due to higher energy and raw material costs. Lynn argues that in a free market, Kraft could have passed those costs on to its distributors and ultimately consumers.

For example, most Walmart store pharmacies fill many generic prescriptions for $4 for a month's supply. However, in California and ten other states, complaints from other pharmacies have resulted in Walmart being required to charge at least $9 for a month's supply of certain drugs.

The 2010 remodelings of their smaller stores shifting emphasis away from non-grocery products towards carrying grocery items carried by their supercenters, has created a small backlash amongst some customers. The smaller and larger sizes in the adult clothing were discontinued as well as other available styles, forcing adult customers to look for clothing in the children's section, or shop with more expensive specialty "Big and Tall" stores for basic items such as jeans.

Employee and labor relations

Wal-Mart workers speak during Occupy Wall Street.

With close to 2.2 million employees worldwide, Walmart has faced a torrent of lawsuits and issues with regards to its workforce. These issues involve low wages, poor working conditions, inadequate health care, as well as issues involving the company's strong anti-union policies. Critics point to Walmart's high turnover rate as evidence of an unhappy workforce, although other factors may be involved. Approximately 70% of its employees leave within the first year. Despite the turnover rate the company still is able to affect unemployment rates. This was found in a study by Oklahoma State University which states, "Walmart is found to have substantially lowered the relative unemployment rates of blacks in those counties where it is present, but to have had only a limited impact on relative incomes after the influences of other socio-economic variables were taken into account."

Wages

The activist group Los Angeles Alliance for a New Economy (LAANE) said "in 2006 Walmart reports that full-time hourly associates received, on average, $10.11 an hour." It further calculated that working 34 hours per week an employee earns $17,874 per year and claimed that is about twenty percent less than the average retail worker. (The number of hours the "average retail worker" worked was not specified.) The report from LAANE further opines that this pay is "over $10,000 less than what the average two-person family needs." Walmart managers are judged, in part, based on their ability to control payroll costs. Some say this puts extra pressure on higher-paid workers to be more productive. Walmart insists its wages are generally in line with the current local market in retail labor.

Other critics have noted that in 2001, the average wage for a Walmart Sales Clerk was $8.23 per hour, or $13,861 a year, while the federal poverty line for a family of three was $14,630. Walmart founder Sam Walton once said, "I pay low wages. I can take advantage of that. We're going to be successful, but the basis is a very low-wage, low-benefit model of employment."

In August 2006, Walmart announced that it would roll out an average pay increase of 6% for all new hires at 1,200 U.S. Walmart and Sam's Club locations, but at the same time would institute pay caps on veteran workers. While Walmart maintains that the measures are necessary to stay competitive, critics believe that the salary caps are primarily an effort to push higher-paid veteran workers out of the company.

In 2008, Walmart agreed to pay at least $352 million to settle lawsuits claiming that it forced employees to work off the clock. "Several lawyers described it as the largest settlement ever for lawsuits over wage violations."

Because Walmart employs part-time and relatively low paid workers, some workers may partially qualify for state welfare programs. This has led critics to claim that Walmart increases the burden on taxpayer-funded services. A 2002 survey by the state of Georgia's subsidized healthcare system, PeachCare, found that Walmart was the largest private employer of parents of children enrolled in its program; one quarter of the employees of Georgia Walmarts qualified to enroll their children in the federal subsidized healthcare system Medicaid. A 2004 study at the University of California, Berkeley charges that Walmart's low wages and benefits are insufficient, and although decreasing the burden on the social safety net to some extent, California taxpayers still pay $86 million a year to Walmart employees.

On September 4, 2008, the Mexican Supreme Court of Justice ruled that Wal-Mart de Mexico, the Mexican subsidiary of Wal-Mart, must cease paying its employees in part with vouchers redeemable only at Wal-Mart stores.

Working conditions

Walmart has also faced accusations involving poor working conditions of its employees. For example, a 2005 class action lawsuit in Missouri asserted approximately 160,000 to 200,000 people who were forced to work off-the-clock, were denied overtime pay, or were not allowed to take rest and lunch breaks. In 2000, Walmart paid $50 million to settle a class-action suit that asserted that 69,000 current and former Walmart employees in Colorado had been forced to work off-the-clock. The company has also faced similar lawsuits in other states, including Pennsylvania, Oregon, and Minnesota. Class-action suits were also filed in 1995 on behalf of full-time Walmart pharmacists whose base salaries and working hours were reduced as sales declined, resulting in the pharmacists being treated like hourly employees.

Walmart has also been accused of ethical problems. It is said that the Walmart employees are gender discriminated when trying to be hired and discriminated against in the work area. Wal-Mart v. Dukes was a discrimination case on behalf of more than 1.5 million current and former female employees of Walmart’s 3,400 stores across the United States. (9th circuit 2007) Dr. William Bliebly who evaluated Walmart’s employment policies "against what social science research shows to be factors that create and sustain bias and those that minimize bias” (Bliebly) and he finished by saying, the men and women not being created equal in the workforce is what Walmart is doing and what they should essentially not be doing.

On October 16, 2006, approximately 200 workers on the morning shift at a Walmart Super Center in Hialeah Gardens, Florida walked out in protest against new store policies and rallied outside the store, shouting "We want justice" and criticizing the company's recent policies as "inhuman." This marks the first time that Walmart has faced a worker-led revolt of such scale, according to both employees and the company. Reasons for the revolt included cutting full-time hours, a new attendance policy, and pay caps that the company imposed in August 2006, compelling workers to be available to work any shift (day, swing or night), and that shifts would be assigned by computers at corporate headquarters and not by local managers. Walmart quickly held talks with the workers, addressing their concerns. Walmart asserts that its policy permits associates to air grievances without fear of retaliation.

The 2004 report by U.S. Representative George Miller alleged that in ten percent of Walmart's stores, nighttime employees were locked inside, holding them prisoner. There has been some concern that Walmart's policy of locking its nighttime employees in the building has been implicated in a longer response time to dealing with various employee emergencies, or weather conditions such as hurricanes in Florida. Walmart said this policy was to protect the workers, and the store's contents, in high-crime areas and acknowledges that some employees were inconvenienced in some instances for up to an hour as they had trouble locating a manager with the key. However, fire officials confirm that at no time were fire exits locked or employees blocked from escape. Walmart has advised all stores to ensure the door keys are available on site at all times.

In January 2004, The New York Times reported on an internal Walmart audit conducted in July 2000, which examined one week's time-clock records for roughly 25,000 employees. According to the Times, the audit, "pointed to extensive violations of child-labor laws and state regulations requiring time for breaks and meals," including 1,371 instances of minors working too late, during school hours, or for too many hours in a day. There were 60,767 missed breaks and 15,705 lost meal times. Walmart’s vice president for communications responded that company auditors had determined that the methodology used was flawed, and the company "did not respond to it in any way internally."

Walmart has been accused of allowing undocumented immigrants to work in its stores. In one case, federal investigators say Walmart executives knew that contractors were using undocumented immigrants as they had been helping the federal government with an investigation for the previous three years. Some critics said that Walmart directly hired illegal immigrants, while Walmart claims they were employed by contractors who won bids to work for Walmart.

On October 23, 2003, federal agents raided 61 Walmart stores in 21 U.S. states in a crackdown known as "Operation Rollback," resulting in the arrests of 250 nightshift janitors who were undocumented. Following the arrests, a grand jury convened to consider charging Walmart executives with labor racketeering crimes for knowingly allowing undocumented immigrants to work at their stores. The workers themselves were employed by agencies Walmart contracted with for cleaning services. Walmart blamed the contractors, but federal investigators point to wiretapped conversations showing that executives knew some workers did not have the right papers. The October 2003 raid was not the first time Walmart was found using unauthorized workers. Earlier raids in 1998 and 2001 resulted in the arrests of 100 workers without documentation located at Walmart stores around the country.

In November 2005, 125 alleged undocumented immigrants were arrested while working on construction of a new Walmart distribution center in eastern Pennsylvania. According to Walmart, the workers were employees of Walmart's construction subcontractor.

Allegations of wrongful termination

On January 13, 2011, four employees at a Walmart in Layton, Utah were confronted by a shoplifter who pulled out a handgun and took one of the employees hostage in an attempt to leave a small, closed office. The other three employees disarmed and subdued the shoplifter, and all four held onto the man until police arrived. A week later, the four employees were fired for violating a company policy requiring employees to "disengage" and "withdraw" from any situation involving a weapon. The four fired employees, together with two other Walmart employees fired after subduing violent customers, filed a lawsuit against the company in U.S. federal court in June 2011.

Employees using prescription drugs

In November 2009, Joseph Casias was fired from Walmart in Battle Creek, Michigan, for using medical marijuana. Joseph Casias was a cancer patient with a prescription for marijuana. WalMart spokesman Greg Rossiter claimed that Walmart policy is to terminate employees who take certain prescription medications, and he believed that this policy complied with the law.

Health insurance

As of October 2005, Walmart's health insurance covered 44% or approximately 572,000 of its 1.3 million U.S. workers. In comparison, Walmart rival and wholesaler Costco insures approximately 96% of its eligible workers. Walmart spends an average of $3,500 per employee for health care, 27% less than the retail-industry average of $4,800. When asked why so many Walmart workers choose to enroll in state health care plans instead of Walmart's own plan, Walmart CEO Lee Scott acknowledged that some states' benefits may be more generous than Walmart's own plan: "In some of our states, the public program may actually be a better value – with relatively high income limits to qualify, and low premiums." Critics of Walmart argue in Wal-Mart: The High Cost of Low Price that employees are paid so little they cannot afford health insurance.

According to a September 2002 survey by the state of Georgia, one in four children of Walmart employees were enrolled in PeachCare for Kids, the state's health-insurance program for uninsured children, compared to the state's second-biggest employer, Publix, which had one child in the program for every 22 employees. A December 2004 nationwide survey commissioned by Walmart showed that the use of public-assistance health-care programs by children of Walmart workers was at a similar rate to other retailers' employees, and at rates similar to the U.S. population as a whole.

On October 26, 2005, a Walmart internal memo sent to the firm's Board of Directors advised trimming over $1 billion in health care expenses by 2011 through measures such as attracting a younger, implicitly healthier work force by offering education benefits. The memo also suggested giving sedentary Walmart staffers, such as cashiers, more physically demanding tasks, such as "cart-gathering," and eliminating full-time positions in favor of hiring part-time employees who would be ineligible for the more expensive health insurance and several policy proposals which may violate the Americans with Disabilities Act of 1990. The memo also accused Walmart's lower paid employees of abusing emergency room visits, "possibly due to their prior experience with programs such as Medicaid," whereas such visits may actually be due to the reduced ability of uninsured or underinsured people to make timely appointments to see a regular physician. Critics point to this internal memo as evidence that Walmart purports to be generous with its employee benefits, while in reality the company is working to cut such benefits by reducing the number of full-time and long-term employees and discouraging supposedly unhealthy people from working at Walmart.

On January 12, 2006, the Maryland legislature enacted a law requiring that all corporations with more than 10,000 employees in the state spend at least eight percent of their payroll on employee benefits, or pay into a state fund for the uninsured. Walmart, with about 17,000 employees in Maryland, was the only known company to not meet this requirement before the bill passed. On July 7, 2006, the Maryland law was overturned in federal court by a U.S. District judge who held that a federal law, the Employee Retirement Income Security Act (ERISA), preempted the Maryland law. In his opinion, the judge said that the law would "hurt Walmart by imposing the administrative burden of tracking benefits in Maryland differently than in other states." Similar legislation in Wisconsin days later was defeated in the state legislature.

On April 17, 2006, Walmart announced it was making a health care plan available to part-time workers after one year of service, instead of the prior two-year requirement. One criticism of the new plan is that it provides benefit only after a $1,000 deductible is paid ($3,000 for a family). These deductibles may financially be out of reach for eligible part-time workers. Walmart estimates this change can add 150,000 workers to health coverage plans, if all who are eligible take part. By January 2007, the number of workers enrolled in the company's health care plans increased by 8%, which Walmart attributed to the introduction of less expensive insurance policies. However, even with this increase, less than half of Walmart's employees, or 47.4%, received health insurance through the company, with 10%, or 130,000, receiving no coverage at all.

In October 2001, a class action sexual discrimination lawsuit, Mauldin v. Wal-Mart Stores, Inc., was filed against Walmart challenging the company's denial of health insurance coverage for prescription contraceptives. The lawsuit was certified for class action status, but later dropped by the plaintiffs in 2006 once Walmart agreed to change its health insurance policies.

In March 2008, Walmart sued a former Walmart employee, Deborah Shank, to recover the money it spent for her health care after she was brain-damaged, restricted to a wheelchair, and nursing home-bound after her minivan was hit by a truck. Walmart sued the former employee for $470,000 after she received a settlement from the accident, citing that company policy forbids employees from receiving coverage if they also win a settlement in a lawsuit. After a wave of bad publicity, Walmart dropped its suit.

New, full-time Walmart associates must work at least six months before being eligible to purchase the company's primary health insurance.

In 2011, Walmart stopped providing health insurance for part-time employees working under 24 hours per week. In 2013, health insurance benefits will not be available to employees who work fewer than 30 hours per week. Experts in labor and health care observed that the change will shift the burden of providing health care for Walmart employees to the federal government, as eligibility for Medicaid has been expanded under Obamacare.

Labor union opposition

Walmart has been criticized for its policies against labor unions. Critics blame workers' reluctance to join the labor union on Walmart anti-union tactics such as managerial surveillance and pre-emptive closures of stores or departments who choose to unionize. Walmart states that it is not anti-union but, "pro-associate," arguing that its employees do not need to pay third parties to discuss problems with management as the company's open-door policy enables employees to lodge complaints and submit suggestions all the way up the corporate ladder. In 1970, company's late founder Sam Walton resisted a unionization push by the Retail Clerks International Union in two small Missouri towns by hiring a professional union buster to conduct an anti-union campaign. On the union buster's advice, Walton also took steps to show his workers on how the company had their best interests in mind, encouraging them to air concerns with managers and implementing a profit-sharing program. A few years later, Walmart hired a consulting firm, Alpha Associates, to develop a union avoidance program.

In 2000, meat cutters in Jacksonville, Texas voted to unionize and Walmart subsequently eliminated in-house meat-cutting jobs in favor of prepackaged meats on the claims that it cut costs and was a preventive measure to lawsuits. Walmart claimed that the nationwide closing of in-store meat packaging had been planned for many years and was not related to the unionization. In June 2003, a National Labor Relations Board judge ordered Walmart to restore the meat department to its prior structure, complete with meat-cutting, and to recognize and bargain with the union over the effects of any change to case-ready meat sales.

Walmart's anti-union policies also extend beyond the United States. The documentary Wal-Mart: The High Cost of Low Price, shows one successful unionization of a Walmart store in Jonquière, Quebec (Canada) in 2004, but Walmart closed the store five months later because the company did not approve of the new "business plan" a union would require. In September 2005, the Québec Labor Board ruled that the closing of a Walmart store amounted to a reprisal against unionized workers and has ordered additional hearings on possible compensation for the employees, though it offered no details.

In March 2005, Walmart executive Tom Coughlin was forced to resign from its Board of Directors, facing charges of embezzlement. Coughlin claimed that the money was used for an anti-union project involving cash bribes paid to employees of the United Food and Commercial Workers Union in exchange for a list of names of Walmart employees that had signed union cards. He also claimed that the money was unofficially paid to him, by Walmart, as compensation for his anti-union efforts. In August 2006, Coughlin pleaded guilty to stealing money, merchandise, and gift cards from Walmart, but avoided prison time due to his poor health. He was sentenced to five years probation and required to pay a $50,000 fine and $411,000 in restitution to Walmart and the Internal Revenue Service. A U.S. attorney has stated that no evidence was found to back up Coughlin's initial claims, and Walmart continues to deny the existence of the anti-union program, though Coughlin himself apparently restated those claims to reporters after his sentencing.

Walmart has also had some run-ins with the German Ver.di labor union as well. These issues, combined with cultural differences and low performing stores, led Walmart to pull out of the German market entirely in 2006.

In August 2006, Walmart announced that it would allow workers at all of its Chinese stores to become members of trade unions, and that the company would work with the state-sanctioned All-China Federation of Trade Unions (ACFTU) on representation for its 28,000 staff. However, the All-China Federation of Trade Unions has been criticized because it is the only trade union in China and as a tool of the government, ACFTU has been seen as not acting in the best interest of its members (workers), bowing to the government pressure on industry growth and not defending workers' rights.

In November 2012, the United Food & Commercial Workers joined with several Walmart workers with a plan to go on strike on Black Friday at several stores nationwide in protest to low pay, an increase in health insurance premiums, and not being given the option to have the day off or having Thanksgiving off. Walmart has countered this by saying that the strike is illegal due to the union not being sanctioned by the company, and that the striking workers are a small minority of the company's workforce, with the vast majority of workers willing and ready to work the retail industry's busiest day of the year. Many of the states where the UFCW plans to go on strike with the Walmart employees have at-will employment laws protecting the company.

In May 2013, Walmart employees associated with a union-backed labor group called OUR Walmart began what it says will be the first "prolonged strikes" in Walmart's history.

Poorly-run and understaffed stores

An April 2013 article in Time Business & Money reported that some Walmart stores have cut labor hours so much that they are having trouble physically moving merchandise from the back of the store onto shelves. This is crucial for retail efficiency, for the quicker merchandise is sold, the less carry time Walmart or its suppliers have to finance. However, even with these problems, Walmart is still currently performing better than Target in this regard, turning over its entire inventory 8 times a year as compared to 6.4 for Target.

In February 2013, Walmart received an American Customer Satisfaction Index rating of 71, placing it last among retail and department stores. In comparison, Target received a rating of 81. According to Bloomberg News, this marks the sixth year in a row Walmart has either finished last or tied for last.

In a 2012 article in the Harvard Business Review, Zeynep Ton, a visiting assistant professor in the operations management group at MIT's Sloan School of Management, made the point that in response to reductions in sales, Walmart stores often understaff in knee-jerk fashion. Labor is seen as a cost driver rather than a sales driver. Managers don’t have much direct control over sales, almost never making decisions on merchandise mix, layout, price, or promotions. But managers do have considerable control over payroll hours and in fact are often evaluated regarding whether they meet weekly or monthly targets for payroll as a percentage of sales. At times these pressures have been such that Walmart managers previously pressured employees to work off the clock. As counterveiling examples of companies which both invest in their employees and are price leaders in their fields, Professor Ton cites QuikTrip convenience stores, Mercadona and Trader Joe’s supermarkets, and Costco wholesale clubs.

According to a March 2012 Bloomberg News article, during the last five years Walmart added 455 U.S. stores for a 13% increase. During this same period, its overall U.S. employees including Sam's Clubs employees went down ever so slightly at 1.4% which translates to a reduction of 20,000 employees. In Wisconsin, an employee who oversees grocery deliveries and who is a member of OUR Walmart reports that the store is a long way from the previous mantra of “in the door and to the floor.” Instead, merchandise ready for the sales floor remains on pallets and in steel bins in the back of the store with “no passable aisles.” Prof. Ton states that companies can get in a downward spiral where too few labor hours lead to operational problems and lower sales, and these reduced sales then become a rationale to reduce labor hours even further. “It requires a wake-up call at a higher level,” Ton said. A customer in California said, “You wait 20, 25 minutes for someone to help you, then the person was not trained on mixing paint. It was like, you have to help them help you.” This same customer reported he could not find products he wanted to buy, such as men's dress shirts which were only available in unpopular colors and in very large or small sizes. He said, “Pretty soon, they were even out of those. I would literally check every so often at different Wal-Marts. They would go two or three months with the shelves looking exactly the same.”

Walmart states it has 90% to 95% in-stock, but given inventory levels in U.S. stores, even this means the company could be foregoing $1.29 billion to $2.58 billion in potential sales. Bill Saporito, the author of the Time Business & Money article, writes that Walmart back rooms typically have a bit of organized chaos and “Ultimately, no amount of supply chain computer wizardry can eliminate Walmart’s need for muscle power to get the goods on the shelves.” Front-end managers are supposed to open another register any time there are more than three customers in line, but these employees have to come from some other part of the store, and the night crew may or may not be able to catch up.

Imports and globalization

As a large customer to most of its vendors, Walmart openly uses its bargaining power to bring lower prices to attract its customers. The company negotiates lower prices from vendors. For certain basic products, Walmart "has a clear policy" that prices go down from year to year. If a vendor does not keep prices competitive with other suppliers, they risk having their brand removed from Walmart's shelves in favor of a lower-priced competitor. Critics argue that this pressures vendors to shift manufacturing jobs to China and other nations, where the cost of labor is less expensive.

While Sam Walton was alive, Walmart had a "Buy American" campaign, but it was exposed shortly after he died that signs saying "Buy American" were on bins of Asian made products. Yet by 2005, about 60% of Walmart's merchandise was imported, compared to 6% in 1984, although others estimated the percentage was 40% from the beginning. In 2004, Walmart spent $18 billion on Chinese products alone, and if it were an individual economy, the company would rank as China's eighth largest trading partner, ahead of Russia, Australia, and Canada. One group estimates that the growing U.S. trade deficit with China, heavily influenced by Walmart imports, is estimated to have moved over 1.5 million jobs that might otherwise be in America to China between 1989 and 2003. According to the American Federation of Labor and Congress of Industrial Organizations (AFL-CIO), "Walmart is the single largest importer of foreign-produced goods in the United States", their biggest trading partner is China, and their trade with China alone constitutes approximately 10% of the total U.S. trade deficit with China as of 2004.

Overseas labor concerns

Walmart has been criticized for not providing adequate supervision of its foreign suppliers. It has also been criticized for using sweatshops and prison labor. For example, in 1995, Chinese dissident Harry Wu charged that Walmart was contracting prison labor in Guangdong Province. However, Walmart says it does not use prison labor. There have also been reports of teenagers in Bangladesh working in sweatshops 80 hours per week at $0.14 per hour, for Walmart supplier Beximco. The documentary film Wal-Mart: The High Cost of Low Price shows images of factories that produce goods for Walmart that appear in poor condition, and factory workers subject to abuse and conditions the documentary producers consider inhumane.

According to Walmart and many self-described advocates of free trade, comparisons of wage levels between vastly different countries is not a useful way to assess the fairness of a trade policy. The company also points out that wages paid to overseas workers are comparable to or exceed local prevailing wages. In that case, the company claims that the overseas manufacturing jobs it creates are often an improvement in the quality of life for its employees. They have also drawn attention to the fact that factory jobs with its suppliers are often safer and healthier than local alternatives, which may include prostitution, the drug trade, or scavenging.

Walmart currently uses monitoring which critics say is inadequate and "leaves outsiders unable to verify" conditions. Since Walmart will not release its audits or factory names, outside organizations are left to simply take Walmart's word. Critics suggest an agency such as Social Accountability International or the Fair Labor Association should do the monitoring. In 2004, Walmart began working with Business for Social Responsibility, a San Francisco, California-based nonprofit organization, to reach out to groups active in monitoring overseas plants.

In June 2006, Walmart was excluded from the investment portfolio of The Government Pension Fund of Norway, which held stock values of about $430 million in the company, due to a social audit into alleged labor rights violations in Walmart operations in the United States, Canada, Latin America, Africa, and Asia. Although Walmart did not respond to questions from the fund's auditors, it later claimed the decision "[doesn't] appear to be based on complete information".

On November 24, 2012 a fire in a Bangladesh clothing factory resulted in the death of 112 workers. Survivors said that fire extinguishers didn't work, an exit door was locked, and that when the fire alarm went off, bosses told workers to return to their sewing machines. Victims were trapped or jumped to their deaths from the eight-story building, which had no fire escapes or exits. Initially Walmart said it could not confirm that it had ever sourced apparel from the factory, however photos taken by Bangladeshi labor activists showed Walmart-branded clothing present in the factory after the fire. Walmart later said that a supplier had subcontracted work to the factory "in direct violation of our policies." However, on December 4, documents revealed that at least five supplier companies had been using the Bangladesh factory to provide apparel for Walmart and its subsidiary Sam’s Club during the past year. It was also disclosed in a November 24, New York Times article that officials who had attended a 2011 Bangladesh meeting to discuss factory safety in the garment industry said that the Walmart official there had played the lead role in blocking an effort to have global retailers pay more for apparel to help Bangladesh factories improve their electrical and fire safety.

After the 2013 Savar building collapse, Walmart became a founding member of the Alliance for Bangladesh Worker Safety.

Allegations of bribery and coverup in Mexico

In 2012 The New York Times reported that Walmart had been made aware eight years earlier that executives of Walmart México, its subsidiary in that country, had paid millions of dollars in bribes to local officials to expedite permits for construction and operation of its many stores in that country. The company had opened many stores in Mexico in the late 1990s and early 2000s, attempting to widely establish itself before competitors could. Sergio Cicero, a lawyer who had been responsible for obtaining those permits and was bitter about being passed over for the position of general counsel with Walmart México provided the company's corporate general counsel's office with evidence showing that the company had made large payments to gestores, workers who deal with bureaucracies on behalf of citizens and businesses, with coded indications that the money was being passed on to officials to expedite permits.

Company officials hired a veteran FBI agent to conduct a preliminary inquiry, instead of hiring an outside law firm as it usually did for major inquiries, such as a similar one in 2003 which found that Walmart México had been helping high-volume customers evade that country's sales taxes. The special investigative team found evidence corroborating almost all of Cicero's allegations, and evidence suggesting that the bribery had been even more extensive, including $16 million in "donations" to local politicians and their organizations. They recommended opening a full investigation, and possibly notifying the Justice Department, as it appeared that both Mexican law and the U.S. Foreign Corrupt Practices Act (FCPA) had been violated.

Executives at Walmart México chafed at the investigation, reportedly complaining that that was how business was done in the country. They told their counterparts at corporate headquarters that the investigators were being too aggressive, and some of the company's top executives apparently agreed. Feeling Walmart had had enough bad publicity in recent years, they allowed the investigation to be concluded by a short report from José Luis Rodríguezmacedo, the head of Walmart México, who had himself been suspected of involvement. It largely blamed Cicero, claiming he had fabricated the allegations to conceal his own embezzlement from the company with the help of the gestores, one of whom was his wife's law partner. Some Walmart executives found the report incomplete and contradictory, but the investigation was closed. None of the Mexican executives investigated were ever disciplined, and some were even promoted afterwards.

In December 2011, several months before the story broke, Walmart announced it had begun an internal review of its FCPA compliance procedures. It was unclear how the Justice Department might respond. While the FCPA's five-year statute of limitations appeared to bar prosecution under that statute, falsified financial statements in the years since could be seen as obstruction of justice under the Sarbanes-Oxley Act, and acts taken to conceal the bribery investigation subsequent to 2007 could constitute conspiracy.

Product selection

Walmart's product selection has been criticized by some groups in the past, primarily as viewed as a promotion of a particular ideology or as a response to its original rural, religious and conservative target market. In 2003, Walmart removed certain men's magazines from its shelves, such as Maxim, FHM, and Stuff, citing customer complaints regarding their racy content. Later that year, it decided to partly obscure the covers of Cosmopolitan, Marie Claire, and Redbook on store shelves due to "customer concerns", and refused to stock an issue of Sports Illustrated's swimsuit special because it took exception to one photograph. It has also refused to sell the December 2011 issue of WWE Magazine due to its controversial cover depicting The Rock doused with fire.

Since 1991, Walmart also has not carried music albums marked with the Recording Industry Association of America's (RIAA's) Parental Advisory Label (contradictory to the allowance of R-rated movies and video games rated Mature), although it carries edited versions of such albums, with obscenities removed or overdubbed with less offensive lyrics. In one example in 2005, Walmart rejected the original cover of country singer Willie Nelson's reggae album, Countryman, which featured marijuana leaves, in an apparent pro-marijuana statement. To satisfy Walmart, the record label, Lost Highway Records, issued the album with an alternative cover, without recalling the original cover. Walmart has never carried Marilyn Manson albums, solely because of the controversy surrounding the group, but recently began selling Nine Inch Nails albums after rejecting them for years. In fact, some albums that do not carry "Parental Advisory" stickers, include profanities and are not edited. Such albums include Pink Floyd's The Dark Side of the Moon and Arctic Monkeys' Whatever People Say I Am, That's What I'm Not. In 2009 Green Day refused to make an edited version of their album 21st Century Breakdown for Walmart, with frontman Billie Joe Armstrong claiming "You feel like you're in 1953 or something", thus the album is not carried by Walmart stores. However, Walmart's policy on carrying albums with the Parental Advisory Label seems to vary by country, as albums containing the label can be found in Canadian Walmart stores, for example.

In 1999, Walmart announced that it would not stock emergency contraception pills in its pharmacies, not citing any particular reasons except for a "business decision" that was made earlier. The move was criticized by family planning advocates, citing that women in small towns where Walmart pharmacies had little competition would have greater difficulties in obtaining the drug. The decision was challenged in 2006, as three Massachusetts women filed suit against the company after they were unable to purchase emergency contraception at their local Walmart stores, resulting in a ruling that required Walmart to stock the drug in all of its pharmacies in Massachusetts. Expecting that other states would soon do the same, Walmart reversed its policy and announced that it would begin to stock the drug nationwide, while at the same time maintaining its conscientious objection policy, allowing any Walmart pharmacy employee who does not feel comfortable dispensing a prescription to refer customers to another pharmacy.

Walmart has also been criticized for selling some controversial products. For example, in 2004 Walmart carried the anti-Semitic hoax The Protocols of the Elders of Zion in its online catalogue. The Jewish civil rights organization Anti-Defamation League wrote to the President of Walmart on September 2008 noting the text, "has been the major weapon in the arsenals of anti-Semites around the world," and called on Walmart to, "unequivocally state the nature of the book and to disassociate itself from any endorsement of it." Walmart stopped selling the book shortly thereafter.

In October 2004, Walmart canceled its order for The Daily Show's America (The Book) after discovering a page that depicts each U.S. Supreme Court judge nude. A week later, it returned copies of comedian George Carlin's When Will Jesus Bring the Pork Chops?, with a cover recreating The Last Supper with Jesus' seat empty and Carlin seated next to it. The company claimed that the copies were shipped to it by mistake and a Walmart spokeswoman said she did not "believe this particular product would appeal" to its customer base.

In January 2006, Walmart was criticized for the recommendation system on its website which suggested that some black-related DVDs, such as Introducing Dorothy Dandridge and documentaries on Baptist minister and civil rights leader Martin Luther King, Jr. were similar to the Planet of the Apes television series DVD box set. It quickly corrected the page, saying that it was a software glitch, but ultimately blamed the matter on human error.

A December 2007 report published by the Environmental Investigation Agency (a non-governmental agency), revealed that some furniture sold at Walmart was made from wood which had been illegally logged in protected Russian habitats for Siberian tigers and other wildlife. This led the company to investigate its suppliers and promise to eliminate products made from illegal wood by 2013. They also joined the Global Forest & Trade Network, an organization that is dedicated to eliminating illegal logging.

Taxes

Until the mid-1990s, Walmart took out corporate-owned life insurance policies on its employees including "low-level" employees such as janitors, cashiers, and stockers. This type of insurance is usually purchased to cover a company against financial loss when a high-ranking employee (i.e. management) dies, and is usually known as "Key Man Insurance." Critics derided Walmart as buying what they called "Dead Peasants Insurance" or "Janitor Insurance." Critics, as well as the U.S. Internal Revenue Service, charge that the company was trying to profit from the deaths of its employees, and take advantage of the tax law which allowed it to deduct the premiums. The practice was stopped in the mid-1990s when the federal government closed the tax deduction and began to pursue Walmart for back taxes.

Homage to Augusto Pinochet

On January 3, 2011 it was discovered that the entrance to one of the holding corporate buildings of Walmart Chile had a plate in homage to Augusto Pinochet, ex-Chilean dictator responsible for various human rights abuses. Only after much controversy did Walmart Chile decide to remove the plate.

See also

• Hell Comes to Quahog
• People of Walmart
• Something Wall-Mart This Way Comes
• Walmarting
• Whirl-Mart

External links

• Is Walmart Good For America?
• WalmartWorkforce.org Where Associates Learn How to Live Better
• Walmart Watch
• Articles, Studies and Resources on Walmart
• Moms vs. Walmart
• Sprawl Busters
• Federal Competition Commission
• Discounting Rights: Walmart's Violation of US Workers’ Right to Freedom of Association
• Watch the documentary Wal-Town
• WalmartSucks.org

News articles

• Abuse of Workers simply put
• Could the "Walmart Effect" impact Real Estate?
• How Costco Became the Anti-Walmart
• In Walmart's America
• Stop the Attack on Walmart
• The Costco Alternative
• The Walmart You Don't Know
• Walmart to cut ties with Bangladesh factories using child labour
• What's Good for Walmart...
• The Man Who Said No to Walmart
• Walmart sustainability programme faces criticism