Managed Mobility Services
Managed mobility services (MMS) is a term used by analysts and businesses to describe a range of outsourcing and managed services provided to businesses.
Mobility managed services includes the IT and process management services needed by a company to acquire, provision and support smartphones, tablets and ruggedized field force devices with integrated cellular and/or wireless connectivity. These services are often designed to support corporate liable devices but also provide a level of control to companies supporting individual liable devices, or bring your own device (BYOD), accessing corporate resources and information.
Managed Services have existed for some time, but organizations have increasingly shifted responsibility[1] for the logistics and management of mobility technology as the environments have become more diverse and updates to operating systems and cloud-based management systems more frequent. Android fragmentation is sometimes cited as a driver of this growth as is the Consumerization of IT, including the adoption of iPhones and iPads by enterprise IT departments. This accumulation of influences has been referred to as The 3 V's, Volume: tons more devices and users, Variety: nothing is standard – and won’t ever be, Volatility: unrelenting rate of change and risks[2]
Included Service Categories
Managed Mobility Services has many definitions, but the one embraced by Gartner includes the following category of services:
- Sourcing and logistics management
- Mobile service management
- Device and system management
- Application and collaboration management
- Security and content management
- Program and financial management
History
Gartner first officially produced research on MMS in 2011 with Critical Capabilities for Managed Mobility Services, 22 December 2011 G00225198 Analyst(s): Eric Goodness, Phillip Redman [3].
SInce then Gartner, Forrester Research, GigaOM[4][5] and many other analyst organizations have published research on this category of service, each with slight variations on what services are included.
http://www.gartner.com/it-glossary/mobility-managed-services-mms https://gigaom.com/2014/07/06/why-managed-mobility-services-are-on-the-rise-with-tech-buyers/ http://www.enterprisemobilityexchange.com/eme-byod/articles/the-managed-mobility-services-market-could-reach-11billion-by-2019/ http://www.gartner.com/document/1882717
- ^ http://www.enterprisemobilityexchange.com/eme-byod/articles/the-managed-mobility-services-market-could-reach-11billion-by-2019/
- ^ http://whatis.techtarget.com/definition/3Vs
- ^ http://www.gartner.com/document/1882717
- ^ http://www.gartner.com/it-glossary/mobility-managed-services-mms
- ^ https://gigaom.com/2014/07/06/why-managed-mobility-services-are-on-the-rise-with-tech-buyers/