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Florence Milnes

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FM (1893 – 1966) was a librarian who established the first reference library at the British Broadcasting Corporation (BBC) and ran it for more than thirty years. The library was her idea, and she persuaded the newly-founded corporation that one was needed. She began the work in 1927 and by the time she retired in 1958 the library had five separate branches under her management. She was given an MBE in 1943 for her contribution to the national broadcaster.

Early years

Born in 1893, she was educated at the FCJ College in Liverpool, but had no formal training in librarianship.[1] During the First World War she worked at the Ministry of Munitions. In 1925 she started work at the BBC as an information assistant working for the Artistic Director on programme ideas, but in 1926 she spent some time with a hastily-formed News Unit supplying information during the General Strike, in the absence of printed newspapers. From her earliest days at the BBC she thought "...there was, and increasingly would be, the need for a library which would function in the same way as does a University Library for its students...".[2] She pressed harder for this after her stint in the News Unit where her "conviction was strengthened on the need for a library, argued and contested, until finally [she] was given the green light".[2] In January 1927, Milnes began the library and information service which would occupy her for the rest of her working life. Starting with an encyclopaedia, a Bible and a heap of press cuttings, she gradually built up a collection of on-site resources. She no longer needed to go for frequent walks from her office to the British Museum Reading Room, the only way she had had before of researching information.

Establishing the library

Milnes dealt with queries related to some of the main BBC radio offerings of the time: drama, talks and quizzes. (Initially, the BBC did not see itself as a news organisation.)[3] As well as building up reference resources, she initiated other library services including lists of anniversaries which were popular with producers looking for a "peg" for programme topics. In 1932 the library moved from Savoy Hill to purpose-designed rooms in the newly-built Broadcasting House. There was a quiet room for readers away from staff offices where the phones kept ringing with inquiries. A collection of card indexes organised topics from obituaries to poetry. Co-operation with other libraries of all kinds was an essential part of Milnes' work: partly because financial constraints limited the number of books she could purchase. She gradually established separate branches like a foreign language library for "External Services". A television-oriented branch was set up after the Second World War to provide "pictorial references" for designers working on historical and other plays.[2]

Within the BBC Milnes was a noticeable "personality", always wearing a suit with her hair in an Eton crop. Her friends, who called her Bill,[4] described her high standards, helpfulness, kindness, and humour in obituaries.[5][6][4] Yet this woman with a "formidable exterior",[4] with her energy and commitment, sometimes showed signs of temper and bad manners.[1] She herself admitted to tactlessness.[2]

After starting on a weekly wage equivalent to £182 p.a., she soon became a salaried employee earning half as much again. She was refused a substantial raise in the late 1920s,[7] but her salary reached £1,915 p.a. by 1958.[8] Milnes was working in a relatively welcoming workplace for women by the standards of the period, although her salary did not compare well with those of some others in comparable roles.[1] Most of the BBC's information services were founded and run by women in the early days.[7] Milnes was a key figure in the Association of Special Libraries and Information Bureaux, ASLIB, from its earliest days in the 1920s.[5]

Legacy

By the time Milnes left the BBC in 1958 the library had more than 50 staff and 100,000 volumes[5] as well as pictures, clippings etc. At the tea party marking her retirement the BBC Director General praised her as a "practical visionary" who had foreseen how much the BBC would depend on a good quality library.[1] The Times said she had designed a service "for the very special demands of broadcasting", and assembled "one of the finest drama libraries in the country".[5] Not only had she offered "willing help" to programme producers and researchers but she had also trained people who went on to be "first-class librarians in various partso f the world".[5] She died at the Hospital of St John and St Elizabeth on 25 Jan 1966.[5]

References