CallMiner
| Company type | Private |
|---|---|
| Industry | Software |
| Founded | 2002 |
| Headquarters | |
Key people | Jeff Gallino, Paul Bernard, Adam Walton |
| Products | Speech Analytics |
| Website | callminer |
CallMiner is Massachusetts-based software company that develops speech analytics software.[1][2] It was founded in 2002 and headquartered in Waltham, Massachusetts, with offices in Florida and the United Kingdom.[3][4] As of September 2017, CallMiner has raised $78.11 million in 12 rounds of venture funding.
History
CallMiner was founded in 2002 by Jeff Gallino, Cliff LaCoursiere and Kim Brown.[5] The company develops technology for customer care and call centers with a focus on improving contact center performance and gathering key business intelligence through analysis of contacts across companies’ communication channels.[6][7][8] As of September 2017, CallMiner has raised $78.11 million in 12 rounds of funding from 7 investors, beginning with a $2 million Series A round in August 2004, with Inflexion Partners leading the round. Most recently, the company raised $6 million in venture capital in January 2016. In addition to Inflexion Capital, other investors include Florida Growth Fund, In-Q-Tel, Intersouth Partners, NewSpring Capital, Sigma Partners and Village Ventures.[9]
Products
CallMiner's products include CallMiner Eureka, the company’s analytics platform providing speech and text analytics for customer engagement centers.
Awards
- Customer Interaction Solutions 2007 Speech Technology Excellence Award - 2007[10]
References
- ^ "CallMiner gets another $3M for call center optimization tech". www.bizjournals.com. Retrieved 2017-11-06.
- ^ "Call mining gets a boost". Highbeam. 2005-03-28.
- ^ "MINING FOR meaning". Highbeam. 2008-05-01. Retrieved 2017-11-06.
- ^ "CallMiner awarded U.S. patent for speech analytics". Highbeam. 2008-06-01. Retrieved 2017-11-06.
- ^ "VC firm Sigma Partners invests in CallMiner Speech Analytics". www.vcgate.com. Retrieved 2017-11-06.
- ^ "How CallMiner uses analytics to secure customer data and ensure PCI compliance". TechRepublic. Retrieved 2017-11-06.
- ^ "Callminer voice technology joins with Clarabridge.(CRM)". Highbeam. 2007-11-05.
- ^ "CallMiner reduces hardware for speech analytics.(SPEECH-WORLD[TM])(Brief article)". Highbeam. 2006-03-01.
- ^ "CallMiner Raises $16M in Funding". FinSMEs. 2015-09-15. Retrieved 2017-11-06.
- ^ "The 2007 Customer Interaction Solutions product of the Year Awards, Part One.(CALL CENTER TECHNOLOGY)". Highbeam. 2005-03-28.