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NICE Ltd.

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NICE Ltd.
Company typePublic
TASE: NICE
Nasdaq: NICE
IndustrySoftware
Business Intelligence
Speech Analytics
Video Analytics
Business consulting
IT consulting
Founded1986; 38 years ago (1986)
Headquarters
Ra'anana
,
Israel
Key people
David Kostman (Chairman), Barak Eilam (President & CEO)
RevenueIncrease $1.015 billion (2016)
Increase $134.2 million (2016)
Increase $116.9 million (2016)[1]
Number of employees
4,930 (2016)[2]
SubsidiariesActimize Ltd.
NICE inContact
NICE Public Safety
Websitewww.nice.com

NICE Ltd. (Template:Lang-he) (founded as Neptune Intelligence Computer Engineering) is a publicly-traded enterprise software company. It is one of the largest technology organizations in Israel.[3] NICE develops both cloud and on-premises software based on advanced analytics. The company's software is used for customer experience, regulatory compliance and financial crime prevention.

The company’s shares are traded on NASDAQ as well as on the Tel Aviv Stock Exchange; where it is part of the TA-25 Index.[4]

Barak Eilam became CEO in April 2014, replacing Zeevi Bregman. Eilam previously headed the company's Americas division.[5][6] As of December 31, 2016 the company had 4,936 employees.[2]

History

Early history

NICE Ltd. was created in 1986 as Neptune Intelligence Computer Engineering, and sought to commercialize telephone voice recording hardware that its founders had developed for the Israeli Defense Forces.[7] In 1989, the company formed a partnership with Tekelec, a United States-based telecommunications company to create a tool that analyzed conversation over a Fiber Distributed Data Interface (FDDI). In 1991, it underwent an IPO on the Tel Aviv Stock Exchange. The company's previous partnership with Tekelec led to the creation of NiceCom, which was spun off as a new company by 1993, and sold to 3Com in 1994.[7]

In 1996, the company underwent an IPO on the NASDAQ stock exchange. It entered distribution partnerships with Lucent and Siemens in 1997. That same year, NICE made the first of several acquisitions during the late 1990s.[7]

2000-2010

In 2003, NICE formed a partnership with Motorola, in which it supplied digital recording solutions for Motorola systems users in a number of sectors. That same year, the company exited the defense market when it divested its COMINT system as well as other military-specific operations.[7] By 2004, the company had developed NICE Perform, a voice analyzer application, and shifted from a hardware developer to a software company. It had more than US$350 million in bookings by 2005.[8]

In 2017, an unprotected Amazon S3 storage device, accessed by an employee of NICE Systems, was breached causing “As many as 14 million records”, from Verizon-Wireless, to be compromised.

[9] [10] [11] [12]

Divisions

Actimize Inc. is a financial fraud monitor that protects organizations from financial crime and advises on risk management.[13][14] It has been recognized as the "Best AML Solution" by Waters magazine.[15]

NICE Enterprise is a business portfolio software product, which uses advanced analytics to create an omnichannel view for recording, workforce management, robotic process automation, voice of the customer and voice biometrics. It has been recognized as a Leader for Customer Engagement Center Workforce Optimization by Gartner.[16]

NICE inContact is a customer service platform that uses workforce optimization and analytics for business organizations. It features a customer experience in the cloud product known as CXone, which combines inContact's cloud capabilities with workforce optimization software.[17][18] Gartner's Magic Quadrant has recognized NICE inContact as a Leader for Contact Center as a Service since 2015.[19]

NICE Public Safety is a digital evidence and incident information manager for emergency communications.[20] It records and analyzes these communications for investigations and quality assurance.
[21] Frost & Sullivan recognized NICE Public Safety as the 2016 North American 911 Recording and Quality Management Company of the Year.
[22]

References

  1. ^ "NICE Ltd. (NICE)". Yahoo! Finance. 2016. Retrieved 2 June 2017.
  2. ^ a b "NICE SYSTEMS LTD (NICE:Tel Aviv)". The Wall Street Journal . 2 June 2017. Retrieved 2 June 2017.
  3. ^ Uri Tomer (19 May 2016). "Israel's Nice Systems to acquire inContact of the U.S. in $940 million takeover". Haaretz.
  4. ^ http://www.tase.co.il/TASEEng/MarketData/Indices/MarketCap/IndexMainDataMarket.htm?Action=2&IndexID=137
  5. ^ Scheer, Steven (February 4, 2014). "Nice Systems names Americas chief Barak Eilam as CEO". Thomson Reuters. Retrieved 11 April 2016. {{cite web}}: Cite has empty unknown parameter: |coauthors= (help)
  6. ^ "Nice Systems' (NICE) CEO Barak Eilam on Q1 2014 Results - Earnings Call Transcript". Seeking Alpha. May 8, 2014. Retrieved 11 April 2016. {{cite web}}: Cite has empty unknown parameter: |coauthors= (help)
  7. ^ a b c d "NICE Systems Ltd". Encyclopedia.com.
  8. ^ Drew Robb (12 September 2005). "Nice Systems' Nice Perform Voice Analyzer Picks Up Clues". Computer World.
  9. ^ Verizon partner data breach exposes millions of customer records
  10. ^ "Verizon confirms customer data hacked". The Gazette. 13 July 2017. Retrieved 16 October 2017.
  11. ^ "Massive Verizon data breach exposes up to 14 million accounts". Mashable. 13 July 2017. Retrieved 16 October 2017.
  12. ^ "Verizon data breach: 14 million customers reportedly exposed". foxnews.com. 12 July 2017. Retrieved 21 October 2017.
  13. ^ "NICE Actimize launches cross-asset cloud markets solutions". FinanceFeeds. 19 March 2016.
  14. ^ "Best financial crime product: NICE Actimize". Risk.net. 23 June 2017.
  15. ^ "NICE Actimize Voted Best Anti-Money Laundering Compliance Solution Provider in 2017". BusinessWire. 26 July 2017.
  16. ^ "NICE Positioned as a Leader by Gartner in the Magic Quadrant for Customer Engagement Center Workforce Optimization". PR Newswire. 9 December 2015.
  17. ^ Sam Del Rowe (31 July 2017). "NICE Launches NICE inContact CXone". smartcustomerservice.com.
  18. ^ "CogniCor, NICE inContact CXone join to assist on CXexchange marketplace". Business Standard. 28 August 2017.
  19. ^ "For Third Consecutive Year, NICE inContact Again Recognized as a Leader in Gartner Magic Quadrant for Contact Center as a Service, North America". Business Wire. 23 October 2017.
  20. ^ Geoff Kohl (30 November 2009). "What the Orsus Acquisition Means for Nice". securityinfowatch.com.
  21. ^ Glenn Bischoff (22 June 2011). "Nice Systems Targets Situational-awareness Solution to Public Safety". Urgent Communications.
  22. ^ "Frost & Sullivan's Prestigious Best Practices Awards Bestowed to Today's Industry Leaders". PR Newswire. 13 September 2016.
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