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Apple Maps (or simply Maps) is a web mapping service developed by Apple Inc. It is the default map system of iOS, macOS, and watchOS. It provides directions and estimated times of arrival for automobile, pedestrian, and public transportation navigation. Apple Maps also features Flyover mode, a feature that enables a user to explore certain densely populated urban centers and other places of interest in a 3D landscape composed of models of buildings and structures.

On September 19, 2012, Apple released its mapping service in iOS, replacing Google Maps as the default mapping service for Apple operating systems. In the initial launch, it received large amounts of criticism from users and newspapers for incorrect directions, a lack of support for public transportation users and various other bugs and errors. Since its introduction, further software development has addressed many of those criticisms.[1]

History

Apple Maps was announced along with iOS 6, OS X Mountain Lion, and iCloud during the 2012 Apple Worldwide Developers Conference (WWDC) on June 11.

Initial release

On June 11, 2012, during the Apple Worldwide Developers Conference (WWDC), Apple announced the initial release of Apple Maps and revealed that the application would replace Google Maps as the default web mapping service in iOS 6 and beyond. Apple also announced that the application would include turn-by-turn navigation, 3D maps, Flyovers, and the virtual assistant Siri. Furthermore, Apple stated that iPhone users would be able to navigate Apple Maps while in the locked screen.[2][3] The mapping service was released on September 19, 2012.[4] Following the launch, Apple Maps was heavily criticized, which resulted in a public apology by Apple CEO Tim Cook in late September and the departure of two key employees of Apple. (See also §Early inaccuracy)[4][5]

Before Apple Maps launched as the default mapping application in iOS, Google Maps held this position since the first generation iPhone release in 2007.[6] In late 2009, tensions between Google and Apple started to grow when the Android version of Google Maps featured turn-by-turn navigation, a feature which the iOS version lacked. At the time, Apple argued that Google collected too much user data.[7] When Apple made iOS 6 available, Google Maps could only be accessed by iOS 6 users via the web.[8] Although Google did not immediately launch a mapping application of its own, shortly after the announcement of Apple Maps, Google did add an equivalent of Apple Maps' Flyover feature to its virtual globe application Google Earth.[9] Three months later, in December 2012, Google Maps was released in the App Store. This version of Google Maps, unlike the previous version, featured turn-by-turn navigation. Shortly after it was launched, Google Maps was the most popular free application in the App Store.[10]

Speculation around Apple creating a mapping service of its own arose in 2009 after computer magazine Computerworld reported that Apple had acquired the company Placebase, an online mapping service, in July of that year.[11] Since then, the CEO of Placebase became a part of Apple's "Geo Team".[12][13] In the following two years, Apple acquired two more mapping related companies who specialized in 3D maps: Poly9 in 2010 and C3 Technologies in 2011.[14][15] C3 Technologies' imagery was later used for the Flyovers feature in Apple Maps.[16] Earlier in 2011, Apple indicated its plan for a mapping service when it stated on its website that it was collecting location data to create "an improved traffic service in the next couple of years" for iPhone users.[17] In September 2012, when Apple Maps was released, a source connected to both Google and Apple Maps claimed to technology website TechCrunch that Apple was recruiting Google employees that worked on Google Maps.[18]

2012–2015

In the first year after its release, Apple Maps received a number of improvements which solved various errors in the application.[19] Other changes included adding more satellite imagery and making the navigation available in more cities. In 2013, Apple also acquired a few companies to improve Apple Maps, namely HopStop, Embark, WifiSlam, and Locationary, as well as the team and the technology of the company BroadMap. HopStop and Embark both specialized in mapping public transportation, WifiSlam specialized in interior maps, Locationary provided accurate company data for mapping services, and BroadMap managed, sorted, and analyzed map data.[20][21][22]

During WWDC in June 2013, Apple announced the new version of Apple Maps in iOS 7. This new version had a new look and icon.[23] A number of new functions were also implemented, including full-screen mode, night mode, real-time traffic information, navigation for pedestrians, and the Frequent Locations feature. The latter feature, which can be switched on and off, was introduced to record the most frequently visited destinations by users in order to improve Apple Maps. In addition, new satellite imagery was added once again.[20][23] On September 18, 2013, Apple released iOS 7.[24] At that time, the new iPhone 5S included a new motion coprocessor, the M7, which can identify whether a user is walking or driving in order to adjust the navigation mode.[20]

During that same conference, Apple announced that a desktop version of the application would be made available for OS X Mavericks.[25] On October 22, 2013, Apple released OS X Mavericks and the desktop version of Apple Maps. The desktop version was similar to that in iOS 7, but it connected with the Contacts and Calendar applications. Additionally, the desktop version enabled users to send locations and directions to other devices with iOS.[26] In June of the following year, Apple acquired the company Spotsetter, a social search engine that gave personalized recommendations for places to visit. Since the acquisition, most of its employees now work at Apple.[27]

On September 17, 2014, the successor of iOS 7, iOS 8, became available. Later that year, on October, 16, Apple released OS X Yosemite.[28] Neither update brought any major modifications to Apple Maps. However, the feature "City Tours" was introduced to both iOS and OS X. This function made it possible for the user to be guided through locations with Flyovers.[29] Also, Apple Maps results were shown in the search feature Spotlight in OS X Yosemite.[30] Later in 2014, Apple news website 9to5Mac reported that in the previous months a number of Apple Maps employees, including a key employee, had left the company to work for Uber.[31] In the next year, Apple Maps was added to the operating system of the new Apple Watch, which was released on April 24, 2015.[32] The smartwatch version of Apple Maps features turn-by-turn navigation. The app indicates navigation instructions by taps on the user's wrist.[33]

2015–2018

During WWDC on June 8, 2015, Craig Federighi, Apple's senior vice president of Software Engineering, announced that the new version of Apple Maps in iOS 9 would have information about public transportation in a number of global cities.[34] The function also became available for OS X El Capitan and watchOS 2.[35][36] In addition, Apple added the function "Nearby", which shows nearby points of interest in several categories. With the update, the application chooses a detour in case of a traffic delay. The three new versions of the operating systems became available in September 2015. In addition to these new releases, Apple acquired a few companies in 2015 in order to improve the mapping application even further. In the spring, Apple also acquired Coherent Navigation, that provides precise location data through High Integrity GPS, and the startup company Mapsense later that year.[37][38] The latter had developed software to organize large amounts of location data.[39]

In 2016, Apple Maps opened a new development center and it was updated for watchOS and iOS. The application was improved when watchOS 2.2 came out in March 2016. Apple Maps was renewed in the new version of the operating system and received a number of new features, including "Nearby" which had previously been exclusive to iOS.[40] Four months later, Apple CEO Tim Cook inaugurated a new office in partnership with IT company RMSI, Noida, at the WaveRock campus in the Indian city Hyderabad. The development center focusses on the development of Apple Maps and employs 4,000 people.[41][42] According to ZDNet, the 250,000 square feet (23,000 square metres) office cost US$25 million.[43] In September, iOS 10 was released. The update of the Apple's mobile operating system was accompanied by a new design of Apple Maps. Moreover, the application was opened up to developers and gained a few features: it makes suggestions for places to go based on earlier usage of the app, it can remember the location where the user parked their vehicle, it allows a user to filter search suggestions, and the turn-by-turn navigation was improved.[44][45] The navigation automatically zooms in and out, shows traffic ahead, and allows users to search for points of interests along the route. These features are available for CarPlay as well.[44]

2018–Present

In early 2018, Apple announced Maps can help users find bike-sharing stations in over 175 cities across 36 countries, for example: San Francisco (GoBike), New York (Citi Bike), Montreal (BIXI), London (Santander), Paris (Velib) and Brisbane (CityCycle).[46] [47]

In summer 2018, Maps leader Eddy Cue announced an ambitious roll-out of Apple Maps, rebuilt "from the ground up" using map data Apple has been quietly gathering for the past four years. New maps for the San Francisco Bay Area are promised for early July in the next iOS 12 beta, expanding to Northern California in further beta's.[48][49] Updates will not, however, require iOS 12, and they will also appear on Apple Watch and Macs.[50] Updated maps with new data are currently available in all of Northern California from iOS 12 beta 2 and up. One observer noted[51] the updated Apple Maps contains "a staggering amount of vegetation detail" showing new versions of Apple Maps that display strips of grass and vegetation between roads.

In November 2018, Apple revealed on its website that it will be sending its backpack-wearing team to different locations, including Los Angeles, San Francisco and Santa Clara County in an attempt to improve Apple Maps’ walking directions along footpaths and walkways. The company will also deploy its mapping cars throughout the US and the UK to gather its own data and add details to the maps.[52][53]

Vehicles

An Apple Maps vehicle driving through St. Charles, Missouri in June 2015.
An Apple Maps van in Havre, Montana in July 2018.

In early 2015, vehicles equipped with twelve cameras and lidar sensors were seen in a variety of places throughout the United States. These vehicles were owned by Apple. In June 2015, Apple stated on its website that the vehicles were collecting data to improve Apple Maps. Also, Apple claimed to secure privacy by making faces and license plates unrecognizable. In 2018 Apple confirmed in an article that it was rebuilding Apple Maps, with the first results rolled out in California.[54] According to the company, Apple's vehicles have driven through the following countries:[55]

Continent Countries according to Apple's website (since June 2018)
North America
Europe

Features

Apple Maps giving directions from San Francisco to Los Angeles, as shown on an iPad running iOS 9.

Apple Maps uses vector graphics, which allows the application to use less data than competitor Google Maps.[56] The map has four available layers: regular map, satellite view, hybrid view (a combination of regular and satellite view), and public transit view.[23] The main provider of map data is TomTom, but data is also supplied by Automotive Navigation Data, Hexagon AB, Intermap Technologies, OpenStreetMap, and Waze.[57] Apple renewed their agreement with TomTom in 2015.[58] TomTom is the parent company of Tele Atlas, which is also used by Apple Maps' competitor, Google Maps.[20] The satellite imagery comes from DigitalGlobe.[57] iPhones located in China use data from AutoNavi instead.

Apple Maps can be used to plan routes. The navigation service features turn-by-turn navigation with spoken instructions for vehicles, pedestrians, and public transportation.[59] According to Apple, the navigation function is available in 56 countries worldwide.[60] Apple Maps can also be used to see real-time traffic information. In addition, Apple's virtual assistant, Siri, is integrated into Apple Maps. The map displays points of interest provided by approximately twenty companies, including Booking.com, Foursquare, TripAdvisor, and Yelp. The data from Foursquare was added in late 2015.[57][61] Users can drop pins on the map to save places for later retrieval. The satellite view features Flyovers, three-dimensional satellite views, in designated locations.[62]

Flyover and 3D maps

With Flyover, certain locations — mainly the big cities and landmarks — can be seen from a bird's-eye perspective.[23] The three-dimensional views are photo-realistic and users can change the perspective.[59] Flyover has been available since the first release of Apple Maps. A number of cities with Flyovers also have "City Tours". With this feature, the user is guided in the Flyover view along landmarks in that location. "City Tours" was added to Apple Maps in iOS 8 (released on September 17, 2014) and in OS X Yosemite (released on October 16, 2014).[28][29][30] In addition to Flyovers, around fifty cities also feature 3D maps. This feature enables the user to see three-dimensional models of structures in the map view. These models, which are not photo-realistic, can also be seen when using the turn-by-turn navigation.[23][59]

Flyovers are available at the following locations:[60]

Locations with Flyovers
Country Locations
 Australia Adelaide, Canberra, Gold Coast, Melbourne, Newcastle, Perth, Sydney
 Austria Graz, Linz, Salzburg
 Bahamas Grand Bahama, Nassau
 Belgium Antwerp, Bruges, Brussels, Ghent, Mechelen
 Canada Calgary, Montreal, Niagara Falls, Surrey, Toronto, Vancouver
 Czech Republic Brno, Prague
 Denmark Aarhus, Copenhagen, Helsingør, Odense, Roskilde
 Finland Helsinki
 France Ajaccio, Amiens, Angers, Annecy, Arcachon, Avignon, Bastia, Besançon, Béziers, Biarritz, Bonifacio, Bordeaux, Calvi, Carcassonne, Chambord, Châteauneuf-du-Pape, Chenonceaux, Clermont-Ferrand, Corte, Dijon, Gorges de l'Ardèche, La Rochelle, Le Mans, Lens, Lille, Limoges, Lyon, Marseille, Millau, Mont Saint-Michel, Montpellier, Nantes, Nice, Nîmes, Omaha Beach, Paris, Perpignan, Pont du Gard, Porto-Vecchio, Propriano, Reims, Rennes, Saint-Étienne, Saint-Tropez, Strasbourg, Toulouse, Verdon Gorge
 Germany Augsburg, Berlin, Bielefeld, Braunschweig, Bremen, Cologne, Dresden, Düsseldorf, Hamburg, Hanover, Karlsruhe, Kiel, Leipzig, Mannheim, Munich, Münster, Neuschwanstein Castle, Nuremberg, Stuttgart
 Hungary Budapest
 Ireland Cliffs of Moher, Cork, Dublin
 Italy Ancona, Bari, Bobbio, Catania, Cittadella, Florence, Genoa, Messina, Milan, Naples, Padua, Paestum, Palermo, Parma, Pavia, Perugia, Reggio Calabria, Rome, Sanremo, Syracuse, Taormina, Treviso, Turin, Venice
 Japan Akita, Aomori, Hagi, Hakodate, Hamamatsu, Hiroshima, Kumamoto, Kyoto, Nagasaki, Nagoya, Niigata, Okayama, Osaka, Sapporo, Sendai, Shizuoka, Tokyo, Toyama, Tsunoshima
 Mexico Acapulco, Cabo San Lucas, Chichen Itza, Cuernavaca, Culiacán, Ensenada, Guadalajara, Guaymas, Hermosillo, La Paz, Loreto, Mazatlán, Mexicali, Oaxaca, Puebla, Puerto Vallarta, Teotihuacan, Tijuana, Tulum
 Monaco Monaco
 Netherlands Eindhoven, Rotterdam, Utrecht
 New Zealand Auckland, Christchurch, Dunedin, Nelson, Queenstown, Wellington
 Portugal Braga, Coimbra, Porto
 South Africa Durban, Cape Town, Johannesburg, Pretoria
 Spain A Coruña, Algeciras, Alicante, Almería, Badajoz, Barcelona, Cáceres, Cádiz, Córdoba, Gijón, Huelva, Jerez de la Frontera, León, Lugo, Madrid, Málaga, Murcia, Pamplona, Salamanca, San Sebastian, Seville, Valladolid, Valencia, Vigo, Zaragoza
 Sweden Gothenburg, Helsingborg, Linköping, Malmö, Stockholm, Visby
  Switzerland Basel, Bern
 Taiwan Taichung
 United Kingdom Belfast, Birmingham, Blackpool, British Virgin Islands, Edinburgh, Gibraltar, Glasgow, Kingston upon Hull, Leeds, Liverpool, London, Manchester, Middlesbrough, Newcastle upon Tyne, Nottingham, Preston, Stoke-on-Trent, Stonehenge, Sunderland, Wolverhampton
 United States See the bottom of the table
 Vatican City Vatican City
Locations in the  United States with Flyovers
State/territory Locations
Alabama Mobile
Arizona Grand Canyon, Hoover Dam, Lake Powell, Meteor Crater, Monument Valley, Phoenix, Tucson
California Bakersfield, Catalina Island, Fresno, Lassen Volcanic National Park, Los Angeles, Modesto, Oakland, Pinnacles National Park, Porterville, Sacramento, San Diego, San Francisco, San Jose, Stockton, Visalia, Yosemite National Park
Colorado Denver, Royal Gorge
Florida Fort Lauderdale, Miami, Pensacola, Tallahassee
Georgia Atlanta
Hawaii Big Island (far western part), Oahu
Idaho Boise
Illinois Chicago
Indiana Indianapolis, South Bend
Kansas Wichita
Kentucky Louisville
Louisiana Baton Rouge, New Orleans
Maine Portland
Maryland Baltimore
Massachusetts Boston, Martha's Vineyard, Salem, Springfield
Michigan Detroit
Minnesota Minneapolis, Saint Paul
Missouri Springfield, St. Louis
Nebraska Omaha
Nevada Hoover Dam, Las Vegas
New York Albany, Beacon, Buffalo, New York City, Newburgh, Niagara Falls, Poughkeepsie, Rochester, Schenectady
North Carolina Greensboro, Raleigh
Ohio Akron, Cincinnati, Cleveland, Columbus, Toledo
Oklahoma Oklahoma City, Tulsa
Oregon Portland, Salem
Pennsylvania Allentown, Philadelphia, Pittsburgh
Puerto Rico Aguadilla, Arecibo, Mayagüez, Ponce, San Juan
Rhode Island Providence
South Carolina Charleston, Columbia
South Dakota Mount Rushmore, Rapid City
Tennessee Memphis, Nashville
Texas Arlington (partially), Amarillo, Austin, Dallas, Fort Worth, Houston, San Antonio
US Virgin Islands Fully covered
Utah Arches National Park, Canyonlands National Park, Lake Powell, Monument Valley, Zion National Park
Washington Seattle, Tacoma
Wisconsin Green Bay, Milwaukee
Wyoming Cheyenne, Devils Tower

Nearby

The feature "Nearby" is exclusive to iOS 9 and watchOS 2.2. It shows icons of different categories like "food" and "transportation" in the search menu.[63] After clicking each icon, nearby points of interest in that category are shown with their names, distances, and reviews on Yelp. Additionally, pins appear at the locations of these places on the map. The turn-by-turn navigation can be activated with Nearby as well.[64][65] When iOS 9 was launched on September 16, 2015, the function was only available in the United States and China, but had expanded to include Australia, Canada, Germany, and France by the end of October 2015.[66][67] In 2016, Nearby was added to Austria, Denmark, Finland, Japan, the Netherlands, Switzerland and the United Kingdom.[60]

Transit

The function "Transit" shows the public transport networks on the map in a number of cities and their surroundings. The functionality was added to iOS 9 (released on September 16, 2015), OS X El Capitan (released on September 30), and watchOS 2 (released on September 21).[35][36][66] Apple Maps displays the networks of buses, subways, trains, and ferries in these cities.[34] Additionally, the mapping service includes public transit schedules and shows the locations of the entries and exits of the subway and train stations.[68] "Transit" is available in the following locations and metropolitan areas:

Locations with public transit information[69]
Country Locations
 Australia Adelaide, Brisbane, Cairns, Canberra, Gold Coast, Mackay, Rockhampton, Sunshine Coast, Toowoomba, Townsville
Full coverage for the states of New South Wales, Tasmania, Victoria, and Western Australia
 Brazil Rio de Janeiro, São Paulo
 Canada Full coverage
 China Full coverage (only available inside China)
 Czech Republic Prague
 Estonia Full coverage
 France Paris
 Germany Full coverage for the states of Berlin, Brandenburg
 Hungary Budapest
Full coverage for MÁV
 Ireland Full coverage
 Italy Rome
 Japan Full coverage
 Liechtenstein Full coverage for Liechtenstein Bus
 Luxembourg Full coverage
 Mexico Mexico City
 Netherlands Full coverage
 New Zealand Full coverage
 Philippines Full coverage
 Singapore Full coverage
 Spain Madrid
  Switzerland Full coverage
 Taiwan Full coverage
 United Kingdom Full coverage
 United States Atlanta, Indianapolis, Kansas City, Miami, Minneapolis, Orlando, St. Louis, Tampa
Full coverage for the states and territories of Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Hawaii, Idaho, Illinois, Kansas, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington, D.C., West Virginia, Wisconsin, and Wyoming
Full coverage for Amtrak

Support for all the routes of Amtrak in the United States has been added as of October 2, 2016. The routes of NSW TrainLink in New South Wales were added in April 2016. The routes of V/Line (Regional Rail) in Victoria (Australia) were added on October 9, 2016. Transit directions were expanded across the United Kingdom, excluding Northern Ireland, on December 19, 2016. Ireland (Republic of Ireland and Northern Ireland) was added on 16 October 2017.[70][71][72]

Indoor airport and shopping mall maps

iOS 11 introduced indoor maps for airports and shopping malls:

Locations with indoor maps or airports and shopping malls[73]
Country Airports Location of shopping malls
 Australia Sydney Kingsford Smith Airport
 Canada Edmonton International Airport, Halifax Stanfield International Airport, Montréal–Pierre Elliott Trudeau International Airport, Québec City Jean Lesage International Airport, Toronto Pearson International Airport, Vancouver International Airport Calgary, Montréal, Ottawa, Toronto, Vancouver, Winnipeg
 China Beijing Capital International Airport, Shanghai Pudong International Airport, Hong Kong International Airport Hong Kong
 Denmark Copenhagen Airport
 Finland Helsinki Airport
 Germany Berlin Tegel Airport, Berlin Schönefeld Airport
 Netherlands Amsterdam Airport Schiphol
 Qatar Hamad International Airport
 Singapore Singapore
 Spain Barcelona, Bilbao, Corunna, Madrid, Spain
  Switzerland Geneva Airport, Zurich Airport
 Taiwan Taiwan Taoyuan International Airport
 United Kingdom London Heathrow Airport, London Gatwick Airport Leeds, London
 United States Baltimore/Washington International Thurgood Marshall Airport, Charlotte Douglas International Airport, Chicago O’Hare International Airport, Chicago Midway International Airport, Dallas Love Field, Dallas/Fort Worth International Airport, Denver International Airport, Detroit Metropolitan Wayne County Airport, Houston George Bush Intercontinental Airport, William P. Hobby Airport (Houston, TX), Indianapolis International Airport, Jacksonville International Airport, Las Vegas McCarran International Airport, Logan International Airport (Boston, MA), Los Angeles International Airport, John Wayne Airport (Orange County, CA), Miami International Airport, Minneapolis–Saint Paul International Airport, Nashville International Airport, John F. Kennedy International Airport (New York, NY), LaGuardia Airport (New York, NY), Newark Liberty International Airport,Oakland International Airport, Philadelphia International Airport, Phoenix Sky Harbor International Airport, Pittsburgh International Airport, Portland International Airport, San Diego International Airport, San Jose International Airport, Seattle–Tacoma International Airport Atlanta, GA, Augusta, GA, Baltimore, MD, Boston, MA, Bowling Green, KY, Buford, GA, Chicago, IL, Columbus, GA, Dallas, TX, Elizabethtown, KY, Florence, KY, Houston, TX, Lawrenceville, GA, Los Angeles, CA, Louisville, KY, Macon, GA, Miami, FL, New York, NY, Philadelphia, PA, Phoenix, AZ, San Francisco, CA, San Jose, CA, Savannah, GA, Scottsdale, AZ, Washington, DC

Traffic information

Apple Maps shows real-time traffic information on the map. In addition, the turn-by-turn navigation takes delays into account when calculating the estimated time of arrival and will occasionally choose a detour in case of traffic.[59] Apple introduced this function in iOS 7 (released on September 18, 2013) and it is available in 49 countries as of June 2017.[23][24][60] In the beginning of 2015, Consumentenbond, a Dutch organization promoting consumer rights, researched the traffic information of various navigation applications and concluded that Apple Maps gave the most false responses of all seven applications that were tested.[74]

Live traffic information is available at the following locations:[60]

Apple Maps Connect

In October 2014, Apple introduced a service dubbed Apple Maps Connect.[75] It allows small business owners to claim their business listing and edit business information, such as location and open hours. After the user logs in with their Apple ID, they are given a prompt to claim and link an Apple Maps listing to their account. The user can search through Apple's database to either locate their listing or add a missing listing to Apple's database.[76]

Market share

A graph showing the percentage of American smartphone users who used Apple Maps (blue) and Google Maps (orange) between July 2013 and February 2016 (Data: comScore).

ComScore investigated the market shares of different web mapping services in the United States using polls. Prior to the launch of Apple Maps in September 2012, there were 103.6 million Americans with iOS or Android, 81 million of which used Google Maps. According to comScore, the latter figure had dropped to 58.7 million in September 2013, a year after the release of Apple Maps. At the same time, there were 35 million American Apple Maps users and a total of 136.7 million people with iOS or Android in the United States. Out of the 60.1 million iPhone users, 8.3 million used Google Maps. However, some of those iPhone users were not able to use Apple Maps, since their devices were not updated to iOS 6.[7] In addition, research by comScore conducted between July 2013 and February 2016 revealed that between 20% and 30% of all American smartphone users used Apple Maps — this includes users with operating systems for which Apple Maps was not compatible. During the same period, it was concluded that between 40% and 51% of American smartphone owners used the application Google Maps.[77]

Furthermore, comScore studied the market share of Apple Maps on iPhones in the United Kingdom. In September 2013, one year after its launch, more than 6.2 million of the total 10.35 million British iPhone owners used Apple Maps. Google Maps had the second largest market share on British iPhones with over 1.8 million British iPhone users.[78]

In the second half of 2013, British Internet service provider EE Limited concluded that Apple Maps had a market share in the UK of 64% of 4G network users and 57% of 3G network users.[79] The research involved comparing the data of the internet provider and the results of an investigation by Taylor Nelson Sofres among 1,000 users of the 4G network. However, EE Limited did not indicate how many of its users had an iPhone.[80] According to subsequent research by EE Limited, in the first half of 2014, the market share of Apple Maps increased among iPhone users: 70% of the 4G network and 76% of the 3G network.[81] At the turn of the year, the same values amounted to 73% and 82% respectively.[82]

Early inaccuracy

Apple Maps received considerable criticism after its launch on September 19, 2012, due to wrong and inaccurate information about places and points of interests. Many of these errors are now fixed.[4][20][83]

Some places were misspelled, were displayed with the wrong name, or were missing entirely.[4][8] Examples of those mistakes included the Ukrainian capital Kiev, which was incorrectly spelled as "Kylv", the Welsh place Pontypridd, whose label was shown 6 miles (10 kilometres) northeast of its actual location, and the English town Stratford-upon-Avon, which was missing altogether in Apple Maps. Also, when users looked up "London" they were directed to the Canadian city London instead of its namesake, the capital of the United Kingdom.[8] Many complained about outdated or inaccurate data about companies and interesting places. For example, in the United Kingdom, chains that no longer exist were still on the maps and large stores were accidentally mapped in backyards.[20] Furthermore, in the United States, the label of the Willis Tower was displayed in the wrong location.[8] Apple Maps was sometimes inadequate to find companies or other points of interest at all.[20] For instance, the London train and subway station Paddington and Tokyo Station were missing, and the Helsinki Central railway station was shown as a park.[7][8] Also, parks were occasionally displayed as airports.[4]

On several occasions, government authorities and politicians warned citizens of errors with Apple Maps. In early December 2012, the police department of the Australian city Mildura alerted people who planned to reach the city using Apple Maps, because Mildura was shown in the middle of Murray-Sunset National Park, 40 miles (64 kilometres) from its actual location. The police department stated that the error was potentially life-threatening, as national park temperatures could rise to 114 °F (46 °C) and those traveling would be without water supplies. The police rescued, at least, four people, one of whom was stranded for 24 hours. After that, the police department tried to contact Apple to solve the problem. Apple fixed the error in December 2012.[84][85][86] Alan Shatter, the Minister for Justice and Equality and Minister of Defense of Ireland at the time, issued a warning because of a mistake in Apple Maps: a non-existent airport was shown near the Irish capital Dublin. This location was in reality a public farm called "Airfield". Shatter wrote in his statement that the mistake was dangerous, because a pilot could try to make an emergency landing there.[87]

Apple's response

As a result of the criticism, Tim Cook, CEO of Apple Inc., published a letter of apology on Apple's website on September 28, 2012, in which he apologized for the "frustrations" experienced by users. He said that Apple fell short and that the company was making every effort to improve the mapping service. Cook also suggested that dissatisfied users could use rival mapping applications like Bing Maps, MapQuest, Waze, Google Maps, and Nokia Maps.[88] Steve Jobs, former CEO of Apple Inc., had used this way of apologizing in the past.[4] A week before the release of the letter of apology, just after the launch of Apple Maps, spokesperson Trudy Miller had stated to technology news website All Things Digital that Apple Maps was a major initiative and that they "were just getting started with it." Miller also said the application would improve as more people used it.[89][90]

In the aftermath of the criticism, two key employees left the company due to the problems associated with Apple Maps. The departure of Scott Forstall, senior vice president of iOS, was announced in October 2012.[5] Sources told technology news website The Verge that he had been fired for refusing to sign Tim Cook's letter of apology.[91] According to business magazine Bloomberg Businessweek, Richard Williamson, the person responsible for the mapping team at Apple, left the following month. He was succeeded by Eddy Cue.[5]

In June 2016, Eddy Cue said in an interview with Fast Company that Apple "had completely underestimated the product, the complexity of it." He also said the problems with Apple Maps led to "significant changes to all of our development processes." After the launch of Maps, Apple started offering public betas of new versions of iOS and OS X. Furthermore, Cue commented that before Maps was launched Apple's executive team long discussed if Apple should have its own mapping service.[92] One month later, Tim Cook looked back to the launch of Apple Maps in an interview with The Washington Post and said "Maps was a mistake." He added that the company admitted its mistake and that Maps is something the company is now proud of because of the improvements.[93]

TomTom's response

As the primary provider of map data, TomTom has received criticism as well. Cees van Dok, TomTom's head of user experience design, in April 2013 told technology news website TechRadar that Apple was the problem. According to him, Apple was trying to combine too many sources of data to create Apple Maps.[94]

Modern reception

Despite fixing preliminary issues, Apple Maps has received mixed reviews, with some critics complimenting its "Flyover" feature and appearance of the street map,[95] while others are criticizing its lack of features similar to those in Google Maps. ZDNet said "[Apple Maps] had its share of problems, but Apple Maps is back with a vengeance. Powered by some jaw-dropping 3D graphics and enjoying an aggressive multi-platform strategy, Apple is finally set to redefine our geospatial expectations – and take Google down a few notches."[95] An editor of The Street wrote "But, today, and presumably after the iOS 7 update, Apple Maps has come into its own. Despite the lingering absence of transit directions (at last check, Apple still suggests Google Maps and other "routing" apps), I now prefer to Apple over Google."[96] Macworld wrote "Apple Maps has vastly improved since it was first launched and now we conclude the turn-by-turn navigation is a lot better than Google's offering. While there are areas that both Google and Apple can improve on, we’re certain that using Apple Maps won’t direct you to drive into the Thames and that most of the initial issues have been fixed."[97] Thrillist wrote an article about "Things Apple Maps Does Better Than Google Maps," praising its ability to let the user "send directions instantly from your computer to your phone," "see turn-by-turn directions from the lock screen," "get more specific recommendations for nearby attractions," "know which subway car to get on and which exit to use," "see true-to-life details," and "get seamless directions from Siri."[98]

Taiwan (Republic of China) was classified as a province of the People's Republic of China in the application in 2013; searches for "Taiwan" were changed automatically to "China Taiwan province" in Simplified Chinese, prompting the Ministry of Foreign Affairs to demand a correction from Apple.[99]

See also

References

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