Civica (company)
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| Company type | Private company |
|---|---|
| Industry | Software and IT services |
| Founded | London, UK (2001) |
| Headquarters | , |
Number of locations | 42 |
| Services | Specialist enterprise software, digital solutions and managed services for national, regional and local government, health & care, social housing, education and public safety together with regulated markets including travel and transport, utilities and financial services |
| Parent | Camelia Investment 1 Ltd |
| Divisions | Government and national security, Local & regional government, Health & Care, Social Housing and Communities, Travel & Transport, Education & Libraries, Regulated Markets |
| Website | https://www.civica.com |
The Civica Group is an international software business focused on the public sector supporting more than 3,000 major customers in ten countries. It is a privately-owned group of companies headquartered in London, UK, and with regional head offices in Australia, Singapore and North America.
Company background
The Civica Group was created via a management buy-out and launched as an independent entity in 2001, led by Simon Downing, the current Chairman. It was subsequently listed on the Alternative Investment Market of the London Stock Exchange in 2004 [1] before being taken private in 2018. In October 2017, the Group was acquired by global private markets investment manager Partners Group on behalf of its clients.
Current Chief Executive Officer Wayne Story joined the business in 2016, prior to which he was CEO for financial and business services group Equiniti.
Civica provides a range of business-critical software applications with particular focus on specialist software for citizen interaction and case management, business administration, workforce management and financial and cost management. Its systems are used by more than two million professionals to deliver vital public services.
In 2017 the Group launched its digital division in response to accelerating pace of digital transformation with activities focused around design and development of fully digital services together with data and analytics.
Since 2004 mergers and acquisitions (M&A) have formed a core element of Civica’s strategy and since 2018 the Group has completed the following acquisitions:
OneStep Solutions (Feb 2018, UK)
Nationwide Retail Systems (May 2018, UK
VisionWare (May 2018, UK)
Icon Global Solutions (Aug 2018, Australia)
iCasework (Sep 2018, UK)
ERS Group (Nov 2018, UK)
Trac Systems (Dec 2018, UK)
TranSend (Mar 2019, UK)
Asset Edge (Mar 2019, Australia)
The company employs around 4,800 people and is accredited in the UK with the Investors in People Gold standard. In 2019 it was recognised as one of the top 25 places to work nationally in the Glassdoor Employees’ Choice awards and as an employer of choice in the Australian Business Awards. Civica is a member of TechUK, the UK’s technology industry trade association, and a signatory to the Tech Talent Charter, the Armed Forces Covenant and the 5% Club to promote recruitment of graduates and apprentices.
The Group has an unbroken record of growth and in the year to 30 September 2018 reported revenues of £373.2 million. During 2018 Civica secured a record number of major sales including the Group’s largest contracts to date overall and in each of the local government, education and health care sectors.
Operations
Civica operates in a large and growing market where systems and technology are increasingly important to meet rising demand and expectations[2]. The Group has a clear strategic focus to support better outcomes for people and communities and to deliver sustained growth through the development of cloud software and new technology, strategically increasing activity with more than 2,600 customers using its cloud-based software.
The Group also has a growing operation in Vadodara, India, which provides development and administration support to the global business.
Civica's main areas of operation include:
- Local & regional government
- Housing and community protection
- Government & national security
- Education and libraries
- Health & Care
- Regulated markets
Local & regional government
Civica works with authorities around the world to transform customer engagement and streamline service delivery via software, digital platforms and managed services. It supports services for 50 million people, processes £15bn of income and expenditure each year and provides cloud-based services to 300 councils.
In 2018, Civica provided the foundation for the East Kent Services partnership of Thanet, Dover and Canterbury City councils to deliver services and savings of more than £6m[3].
Housing & community protection
Civica supplies cloud-based housing management platforms and data systems to housing associations, working with 400 social housing providers and five million tenants around the world. It provides software for more than 200 regulatory services and technology for 130 police and emergency services.
Australian community housing and care provider BaptistCare recently signed a new agreement[4] with Civica's Cx housing platform to improve tenant services. In the UK, the Community Housing Group now works with Civica's cloud-based housing software, aiming to move more than 50% of customers to transact online by 2021.
Government & national security
Civica works with a range of government departments and agencies and has provided digital services to government for 20 years, with its systems supporting 500,000 government employees. Civica has delivered more than 25 projects as part of the NI Direct strategic partnership, including an online disclosure system for criminal record checks and a new driver licensing system.
Civica's Collision Reporting and Sharing (CRaSH)[5] system for the Department for Transport is used by 20 UK police forces to capture and upload accurate collision data and improve road safety.
Education & libraries
Civica delivers cloud-based education management and business software to 7,000 schools, colleges and libraries around the world, to improve teaching, learning and administration. The company provides payment solutions for one million students and employees and its cloud software for libraries, Spydus, handles 200 million library loans per year.
In 2018, Civica partnered with the Department for Education in South Australia[6] to provide its Civica Education Suite across 900 schools, working with a community of 185,000 students and 30,000 teachers and administrators.
Health & Care
The company provides software and services to over 500 health and care providers across the UK, Australia, Canada and the USA. It delivers cloud services to 20,000 clinicians, processes more than £60 billion annually via Civica systems, managing care billing of £3bn annually.
Civica works with the Royal Cornwall Hospitals NHS Trust via its digital health platform Cito to provide a single view of patient information.
External links
- www.civica.com
- www.civica.com/en-gb/about-us/leadership-team/
- www.civica.com/en-gb/annual-report-2018/annual-review-2018/
References
- ^ [1] "Big Brother's best friend focuses on a float" Telegraph
- ^ "Group business highlights". www.civica.com. Retrieved 6 August 2019.
- ^ "East Kent Services strikes deal with Civica". UKAuthority. Retrieved 6 August 2019.
- ^ "BaptistCare (NSW and ACT) signs up for Civica's Cx, global market-leading Community Housing Management solution - Media Releases". Computerworld. Retrieved 6 August 2019.
- ^ "DfT and Civica roll out new collision reporting system". www.fleetnews.co.uk. Retrieved 6 August 2019.
- ^ "SA Education hands Civica school system overhaul deal". iTnews. Retrieved 6 August 2019.