NetHope

NetHope

Founded	2001
Founder	[Edward G. Happ and Dipak Basu]
Type	Non-governmental organization
Focus	Connectivity, Field Capacity Building, Emergency Response, Shared Services
Location	McLean, VA, U.S., USA, ), UA
Area served	180 countries
Method	Collaborating across members, solving common technology problems, fostering strong relationships with private industry, and educating members and the wider community of humanitarian organizations worldwide.
Key people	Lauren Woodman (CEO) Farhan Irshad (Chairman)
Revenue	US$9.25 million (2009)
Employees	20
Website	www.nethope.org

NetHope, Inc. is an American consortium of nearly 60 global nonprofit organizations that specializes in improving IT connectivity among humanitarian organizations in developing countries and areas affected by disaster and for refugees. The organization has partnerships with Accenture, Amazon, Cisco, Facebook, Google, Microsoft, Oracle NetSuite and more than 60 leading technology companies. Its humanitarian development, emergency response, and conservation programs are in place in 180 countries. It was founded in 2001.

Founding

NetHope Member Organizations
2019	Norwegian Church Aid, Team Rubicon, GOAL, Project Concern International, Operation Smile, Right To Play, FUPAD
2017	Doctors Without Borders
2016	Danish Refugee Council, ProMujer, HIAS, Deutsche Welthungerhilfe, Medair, DanChurchAid, Marie Stopes, Mennonite Central Committee
2015	Norwegian Refugee Council
2014	Samaritan's Purse, Ipas
2013	Direct Relief, International Medical Corps, Islamic Relief Worldwide, Women for Women International
2012	World Wildlife Fund (WWF), Americares, Trocaire
2011	Compassion International, Conservation International
2010	SOS Children's Villages, Habitat for Humanity, Pact
2009	ACCION, FINCA, Canadian Red Cross (Federated Member)
2008	Ashoka, PATH, Christian Aid, VSO
2007	American Red Cross (Federated Member), International Federation of Red Cross and Red Crescent Societies, , WaterAid
2006	Concern Worldwide
2005	Heifer International, Wildlife Conservation Society, Save the Children - UK (Federated Member)
2004	ActionAid, The Nature Conservancy, Relief International, International Rescue Committee
2003	Christian Children's Fund
2002	Oxfam, Plan International
2001	Save the Children, World Vision, CARE, Mercy Corps, Catholic Relief Services, Winrock International, Children International

In March 2001, Edward G. Happ, then CIO of Save the Children, authored a paper entitled "Wiring the Global Village" that discussed two hypotheses:

1. International nonprofits could solve the connection problem better, faster, and cheaper if done together rather than reinventing the wheel as individual organizations; and
2. Nonprofits would be in a better position to partner with corporate sponsors as a group rather than as individuals.

This paper was presented to Cisco's corporate philanthropy group and became the basis for NetHope. Soon, Cisco fellow Dipak Basu coined the name "NetHope."

Work

Former Winrock employee Gary Garriott showing Wounaan Indians the Internet for the first time in their community in Panama

Places of operation

NetHope members operate in over 180 countries around the world. NetHope also operates four chapters in the following areas: Africa, Asia, Europe and North America. NetHope is based in McLean, Virginia but operates with staff in North America, Europe,and Africa.

NetReliefKit

Working with Cisco Systems and British satellite firm Inmarsat, NetHope developed the NetReliefKit, which is a solar powered wireless router that can connect users to the Internet via a satellite uplink. They were distributed for use with nonprofit organizations such as Save the Children, Catholic Relief Services, Oxfam, and Mercy Corps. The kits are meant to be used for relief agencies to coordinate their response efforts. The device was deployed to provide Internet connectivity after the 2004 Indian Ocean earthquake.

Disaster response

2018 Hurricane Dorian, the Bahamas

On September 1, 2019, Hurricane Dorian struck the Bahamas and had a devastating impact on the nearly 400,000 residents of this island country. Along with the loss of life and the destruction of the infrastructure, the country's communications lay in ruins. In order for first responders to communicate to organize recovery efforts, communications networks needed to be set up. This is where NetHope came into the picture. Utilizing our collaborative network of nonprofit members and tech partners, we deployed a team to assess communication needs. From that, a team of trained members and partners deployed, eventually installing 50 network hubs that connected 149 clinics, schools, community shelters, government offices, and other sites helping storm survivors. These emergency connectivity hubs allowed response organizations to distribute food, medications, help the sick and injured, and provide recovery assistance to dozens of responders and thousands of Bahama residents. These hubs became a powerline for aid responders and a lifeline for residents. Beginning in mid-December, NetHope technicians were able to return to the Bahamas and remove these temporary networks as the more permanent networks came back online. Over the course of the Bahamas response (Sept-Nov), NetHope served 1718 unique users across 48 sites (23 on Abaco and its surrounding cays, 14 on Grand Bahama Island, eight on New Providence/Nassau, and three in other cays). To serve our members and Bahamas communities, NetHope worked with teams from Facebook, Google, and Cisco to deploy 25 LTE modems and three VSATs to provide backhaul, which was distributed using Cisco, Ubiquiti, and Redline networking gear.

2017 Hurricane Maria, Puerto Rico and Dominica

he one-two punch of two category 5 storms, Irma and Maria, devastated the remote islands spread throughout the Caribbean. With damage from both hurricanes estimated at over $100 billion, the long-term impact, particularly in Puerto Rico, revealed the fragility of existing infrastructure and response readiness. Maria wiped out more than 90% of Puerto Rico’s existing power and communications grid for more than 3.4 million people, and further complicated rescue and recovery efforts which rely on connectivity to flow information effectively to emergency responders and affected communities. NetHope, already in the Caribbean responding to Hurricane Irma, deployed a team to Puerto Rico to help first responders, member organizations, and local government agencies reestablish Internet connectivity. By the end of 2017, the NetHope-led response team had installed Wi-Fi at 90 locations in Puerto Rico, providing connectivity to response agencies and affected communities. NetHope’s Crisis Informatics team gathered, analyzed, and shared credible, timely information. NetHope, with support from Facebook, Internews, and ActionSprout, launched the Information as Aid – Puerto Rico Facebook page to provide affected communities in Puerto Rico with critical information and access to resources. This was supplemented by trained NetHope Citizen Reporters who collected and shared relevant stories and news from communities throughout the island. Within two weeks after launch, 30,000 citizens had accessed the page. According to ActionSprout this was the fastest growing Facebook page in history, reaching over 1.3 million users.

2015 Syrian Refugee Crisis, Europe

During the summer of 2015 and into 2016, NetHope installed wireless networks and mobile phone recharging systems along the European refugee migration route at more than 76 locations, including refugee camps and community centers. Most of these sites were in Greece, with several others deployed in the Balkans and Central Europe. In addition to providing network connectivity for refugee and aid workers' smartphones and other devices, NetHope partnered with Cisco's Tactical Operations and Microsoft to deploy cybersecurity protection to mitigate the risk that organized crime or combatants related to the Syrian Civil War might attempt to compromise sensitive information on user devices. Since the fall of 2015, the network has supported more than 600,000 devices, making it the largest purpose-built humanitarian network to date.

2013 Typhoon Haiyan, Philippines

On 8 November 2013, Typhoon Haiyan (known in the Philippines as Typhoon Yolanda), the largest typhoon in recorded history cut across the Visayas area of the Philippines. Over 14.1 million Filipinos were affected by the disaster and over 1.1 million houses were damaged either by strong winds or the storm surge that followed.

During the immediate disaster response, NetHope worked as part of the Emergency Telecommunications Cluster (ETC) to coordinate and establish connectivity in the worst affected areas. Members of the ETC worked together to provide connectivity to international and local response organizations in each location regardless of which ETC member provided the equipment and bandwidth.

NetHope, along with its partner British Telecom, established VSAT data services and VOIP voice services in Borongan, Roxas, and Estancia. Furthermore, NetHope acquired six Ku-Band VSAT terminals and received donated satellite bandwidth from AsiaSat, Speedcast, and SES. These were used to provide connectivity in Bogo City, Concepcion, Bantayan Island, Maya, Carigara, and additional connectivity in Estancia. The donated bandwidth and services were scheduled to an end at the end of February 2014 when broadband or mobile data connectivity was scheduled be reinstated in most of these areas.

The following NetHope member organizations responded to Typhoon Haiyan: AmeriCares, Canadian Red Cross, CARE, Catholic Relief Services, ChildFund International, Christian Aid, Concern Worldwide, Direct Relief, Habitat for Humanity, Heifer International, International Federation of Red Cross/Red Crescent (IFRC), International Medical Corps (IMC), International Rescue Committee (IRC), Islamic Relief, Mercy Corps, Oxfam International, Plan International, Relief International, Save the Children, SOS Children’s Villages, and World Vision International.

2010 Haiti earthquake

NetHope Global Connectivity Programs Director Joe Simmons in Haiti

Within days of the 7.0 earthquake that destroyed much of Haiti, NetHope responded by setting up telecommunications links among a dozen relief groups, thanks largely in part to a $1.25 million donation from Microsoft and its partnerships with Cisco and Intel. The 10 megabyte local network provided Internet connectivity and extensions to voice over Internet protocol (VoIP)-style phones so that NetHope's members could coordinate the delivery of supplies in Haiti and send need assessments to the rest of the world.

However, the temporary network came under criticism a month later from local Internet Service Providers (ISPs) who said that this temporary network was taking away their business. Inveneo, the company that NetHope tapped to build the network, defended the action by saying that in the days after the earthquake it was critical for NGOs to have reliable connectivity in order to coordinate their actions using resources such as Google Maps. Local ISP wired networks appeared to remain functional in the aftermath of the earthquake, but had lost electricity to their wireless base stations. An agreement between Inveneo and the local ISPs was to be made so ISPs would start receiving money from NGOs using their bandwidth.

2004 Asia tsunami

NetHope had already been developing the NetReliefKit with Cisco and Inmarsat, but when the tsunami in the Pacific hit, they saw it was necessary for NGOs to communicate with each other immediately, as many had lost this capability.

Further reading

• Fundamentals of Information Systems
• Information and Communication Technology for Peace
• The Retirement Activities Guide
• Principles of Information Systems
• Nonprofit Guide to Going Green
• PC World
• The Irish Times (subscription required)
• The Irish Times (subscription required)
• Stanford Social Innovation Review (subscription required)

External links

• Ed Granger-Happ. "Wiring the Virtual Village". Retrieved 2014-08-08.
• "NetHope Secures Technology and Innovation Grant from The Rockefeller Foundation". rockefellerfoundation.org. November 3, 2010.