Talk:Moveworks

Semi-protected edit request on 15 August 2023

Moveworks is an American artificial intelligence (AI) company headquartered in Mountain View, California. The company develops an AI platform, designed for large enterprises, that uses natural language understanding (NLU), probabilistic machine learning, and automation to resolve workplace requests.

should be changed to:

Moveworks is an American artificial intelligence (AI) company headquartered in Mountain View, California. The company develops an AI platform, designed for large enterprises, that uses natural language understanding (NLU), large language models, probabilistic machine learning, and automation to automate support issue resolution.

Sources: - https://www.moveworks.com/us/en/product (just adding the large language model aspect)

Moveworks’ customers include Autodesk, Broadcom, and other firms.[1][2] Employees converse with the Moveworks chatbot to submit their requests, which Moveworks analyzes and then resolves via integrations with other software applications. Moveworks is available in business communication tools such as Slack and Microsoft Teams, as well as through online platforms such as ServiceNow and SharePoint.[3]

should be changed to:

Moveworks’ customers include Albemarle, Broadcom, and other firms.[1][2] Employees converse with the Moveworks copilot to submit their requests, which Moveworks analyzes and then resolves via integrations with other software applications. Moveworks is available in business communication tools such as Slack and Microsoft Teams, as well as other collaboration platforms.[3]

Sources: - https://www.cio.com/article/436441/whats-sparking-an-all-electric-drive-for-the-helpdesk.html (Albemarle reference) - https://www.moveworks.com/

Moveworks was founded in 2016 by Bhavin Shah (CEO), Vaibhav Nivargi (CTO), Varun Singh (Vice President of Product), and Jiang Chen (Vice President of Machine Learning).

Should be changed to:

Moveworks was founded in 2016 by Bhavin Shah (CEO), Vaibhav Nivargi (CTO), Varun Singh (President), and Jiang Chen (CTO of AI).

Sources: - https://www.linkedin.com/in/vsingh3/ - https://www.linkedin.com/in/criver/

Moveworks was recognized as the Best Chatbot Solution at the 2021 AI Breakthrough Awards,[11] named to the Forbes AI 50 in 2019, 2020, and 2021,[12][13][14] and selected as one of the Most Innovative Tech Companies of the Year at the 2021 American Business Awards.[15]

Should be changed to:

Moveworks was recognized as the Best Chatbot Solution at the 2022 and 2023 AI Breakthrough Awards,[11] named to the Forbes AI 50 in 2019, 2020, and 2021, 2022, and 2023[12][13][14], and made its debut on the Forbes Cloud 100 list in 2023 — a the definitive ranking of the top 100 private cloud companies in the world. [15]

Sources:

- https://www.moveworks.com/press-releases/2022/06/moveworks-wins-best-bot-solution-2022-ai-breakthrough - https://www.businesswire.com/news/home/20230621128127/en/Moveworks-Recognized-for-Generative-AI-Innovation-in-2023-Artificial-Intelligence-Breakthrough-Awards-Program - forbes.com/lists/cloud100/?sh=35e9d4d17d9c

The Moveworks platform comprises a multitude of specialized machine learning models, such as variants of the BERT language model. These models are trained on historical support tickets in order to process and fulfill new requests; for example, answering policy questions, accessing software, and editing email groups. As of October 2021, Moveworks is capable of resolving requests written in across 100+ languages.[1]

A central goal of Moveworks' machine learning process is to augment the "small data" of its customers. Training deep learning models often requires very large data sets; for example, millions of annotated requests for a new laptop.[16] Whereas few companies possess a sufficient quantity of such requests from their own employees, Moveworks leverages Collective Learning across many companies to make high-accuracy predictions about how to resolve a given issue.[17]

Should be changed to:

The Moveworks platform comprises a suite of large language models (LLMs) — such as GPT-4, GPT 3.5, and BERT. These models are then fine-tuned on historical support tickets in order to process and fulfill new requests; for example, answering policy questions, accessing software, and editing email groups. As of October 2021, Moveworks is capable of resolving requests written in across 100+ languages.[1]

A central goal of Moveworks' machine learning process is to augment the "small data" of its customers. Training deep learning models often requires very large data sets; for example, millions of annotated requests for a new laptop.[16] Whereas few companies possess a sufficient quantity of such requests from their own employees, Moveworks leverages Collective Learning across many companies to make high-accuracy predictions about how to resolve a given issue.[17] It aims to automatically resolve a significant portion of support issues out-of-the-box, with no need for scripting or training of the models.

Sources:

- https://www.businesswire.com/news/home/20230504005079/en/Moveworks-and-Carahsoft-Partner-to-Bring-Conversational-AI-to-the-Public-Sector (addition of GPT-4)

— Preceding unsigned comment added by Soph mx (talk • contribs) 23:20, 15 August 2023 (UTC) 

@Soph mx : Not done: please provide reliable sources that support the change you want to be made.

Chiselinccc (talk) 13:10, 17 August 2023 (UTC)

This page is an ad

Their communications director and is maintained by current employees. 71.178.21.2 (talk) 04:48, 27 August 2023 (UTC)

It's a shady place. 73.162.232.26 (talk) 04:28, 20 October 2023 (UTC)

AFD

Unlikely, due to the bias against me. 2601:647:4D7F:57B0:48B6:5ED9:E7CA:EB12 (talk) 21:20, 27 February 2024 (UTC)

good idea

AFD YouThinkDotCom (talk) 22:03, 15 April 2024 (UTC)