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'{{Infobox software | name = GLPi | logo = | caption = GLPi | author = '''Teclib'''' (since 2015) '''INDEPNET''' (2003-2015) | developer = <u>Current Developers:</u> '''Teclib' & Contributors''' <u>Original Developers:</u> '''Jean-Mathieu Doléans, Julien Dombre & Bazile Lebeau''' | latest release version = 0.90.3 | status = Active | programming language = [[PHP]] | platform = [[Cross-platform]] | source model = [[Open source]] | genre = [[IT asset management]], [[Issue tracking system]] & [[Service desk]] | license = [[Free software]] [[GNU General Public License|GPL v2]] | userland = [[GNU General Public License|GNU]] | description = ITSM - Gestionnaire Libre de Parc Informatique | websites = {URL|http://www.glpi-project.org/?lang=en GLPi-Project ] & [http://www.teclib-edition.com/teclib-products/glpi-network-itsm/ Teclib-edition] | Current Editor = Teclib’ (since 2015) }} GLPi (acronym for Gestionnaire Libre de Parc Informatique) is a free [[IT Asset Management]], [[issue tracking system]] and [[service desk]] solution. This open source software is written in [[PHP]] and distributed under [[GPL]] license. As an [[open source technology]], anyone can run, modify or develop the code which is [[free]]. This way, contributors can participate in the evolution of the software by committing free and open source supplementary modules on [[github]]. Besides, Teclib’, the solution’s Editor, ensures the core code and software growth by maintaining the distribution under a free license while preserving the developers and users communities. GLPi is a web-based [[Application software|application]] helping companies to manage their [[information system]]. Amongst its features, the solution is able to build an inventory of all the organization's assets and to manage administrative and financial tasks. The solution’s functionalities help IT Administrators to create a database of technical resources, as well as a management and history of maintenances actions. The assistance feature provides users a service to declare incidents or requests based on asset or not. == History == The GLPi Community based-project started in 2003 and was directed by the INDEPNET association. Through the years, GLPi became wildly used by both communities and companies, leading to a need of professional services around the solution. Whereas the INDEPNET Association did not intend to offer services around the software, in 2008 the Association created a Partners' Network in order to achieve various objectives: The first objective was to build an ecosystem where Partners could participate in GLPi Project. Secondly, Partners would financially support the association, in order to ensure the necessary software evolutions. And finally, the ecosystem would guarantee a service delivery through a known and identified Network, directly connected to INDEPNET. In 2009, Teclib’ started to integrate the software and became an important key player in the enhancement of the latter, through the development of the GLPi code and the implementation of new features.This 6 years' involvement led to a Unique Platinum Partner status, given by the GLPi's Community. During summer 2015, the GLPi's Community leaders decided to transfer the roadmap management and the development leadership to Teclib’. Thus, since 2015 Teclib' is the official Editor of the GLPi solution and ensures the software R&D thanks to the know-how of its developers team and its open technology expertise. Together, Teclib' and the community highly contribute – in many ways – to the development, improvement and optimization of the GLPi software. Indeed, Teclib’ aims to federate the community, develop the project and stimulate the software presence on professional market by proving training and support to users and professional. Thus, following the partnership model already set up by INDEPNET, Teclib’ is expanding the Partners’ Network to an international scale. Even though the solution is distributed by Teclib’, the code remains under a GPL license and keeps its open source nature. GLPi continues to improve thanks to the users and professionals involvement along with the editor engagement. === Chronology === {| class="wikitable" |- ! Date !! Major Event |- | rowspan="4" | 2015 || Teclib’ becomes GLPi official Editor <ref>http://www.glpi-project.org/spip.php?breve341</ref> |- || Redesign of the plugins’ catalogue in AngularJS |- || Suggestion website introduction |- || Migration to git and github |- | 2012 || 1 million downloads reached |- | rowspan="2" | 2010 || Beginning of ITIL compatibility with 0.78 version |- || First release of FusionInventory for GLPi |- | 2008 || Set up of a Partners' Network |- | 2007 || Introduction of the Multi-entity feature in the 0.70 version |- | rowspan="2" | 2006 || Cooperation and integration with the OCS Inventory<ref>http://www.glpi-project.org/spip.php?breve52&debut_autres_breves=40</ref> |- || “Trophée du Libre” - IT Award in security section <ref>http://www.glpi-project.org/spip.php?breve101&debut_autres_breves=40 </ref> |- |2003 || Project’s birth |- |} == Software Development <ref>http://glpi-project.org/spip.php?article8</ref>== GLPi Project is an open source and collaborative community of developers and IT experts gathering their knowledge in order to develop GLPi software. This collaboration is achieved by different means: installation and use of GLPi, GLPi tests, upgrades submissions, documentation participations, translations, features requests… With the contribution of the Community, Teclib’ experts provide new features, core software upgrades and functionalities through the integration of new [[plugins]]. === Major Releases === [[File:GLPi-Community.png|thumb|Commitment Overview ]] Since 2003, GLPi developed and has been evolving under more than 80 versions. Here goes the timeline of major releases: {| class="wikitable" |- ! Date !! Release |- | April, 1st 2016 || Latest Version: GLPi 0.90.3 |- |October, 9th 2015 || [http://www.glpi-project.org/spip.php?page=annonce&id_breve=351&lang=en&debut_autres_breves= GLPi 0.90] |- | November, 12th 2014 || [http://www.glpi-project.org/spip.php?page=annonce&id_breve=332&lang=en&debut_autres_breves= GLPi 0.85] |- | August, 9th 2013 || [http://www.glpi-project.org/spip.php?page=annonce&id_breve=304&lang=en&debut_autres_breves=10 GLPi 0.84] |- | April, 4th 2012 || [http://www.glpi-project.org/spip.php?page=annonce&id_breve=267&lang=en&debut_autres_breves=20 GLPi 0.83] |- | May, 26th 2011 || [http://www.glpi-project.org/spip.php?page=annonce&id_breve=235&lang=en&debut_autres_breves=30 GLPi 0.80] |- | October, 12th 2010 || [http://www.glpi-project.org/spip.php?page=annonce&id_breve=200&lang=en&debut_autres_breves=40 GLPI 0.78] |- | July, 9th 2009 || [http://www.glpi-project.org/spip.php?page=annonce&id_breve=173&lang=en&debut_autres_breves=40 GLPi 0.72] |- | July, 11th 2008 || [http://www.glpi-project.org/spip.php?page=annonce&id_breve=149&lang=en&debut_autres_breves=50 GLPi 0.71] |- |December, 21st 2007 || [http://www.glpi-project.org/spip.php?page=annonce&id_breve=129&lang=en&debut_autres_breves=60 GLPi 0.70] |- |July, 28th 2006 || [http://www.glpi-project.org/spip.php?page=annonce&id_breve=83&lang=en&debut_autres_breves=70 GLPi 0.68] |- | March, 29th 2006 || [http://www.glpi-project.org/spip.php?page=annonce&id_breve=69&lang=en&debut_autres_breves=70 GLPI 0.65] |- | September, 20th 2005 || [http://www.glpi-project.org/spip.php?page=annonce&id_breve=49&lang=en&debut_autres_breves=80 GLPi 0.6] |- |April, 29th 2005 || [http://www.glpi-project.org/spip.php?page=annonce&id_breve=25&lang=en&debut_autres_breves=80 GLPi 0.5] |- | November, 11th 2003 || GLPi 0.2 – 1st Version |- |} == Software Overview == As an [[ITSM]] software, the main features of GLPi are the following: * Multi-entity management * Multilingual management and support (45 languages available) * Multi user support and Multiple Authentication System * Administrative and Financial management * Inventory functionalities * Incident and request management tracking and monitoring features * Problem and change management * Licenses management ([[ITIL]] compliant) * Assignment of equipment: location, users and groups * Simplified interface to allow end users to file a support ticket * Asset and helpdesk reports: hardware, network or interventions (support) == Specific Features <ref>http://glpi-project.org/spip.php?article53</ref>== === Inventory === * Inventory of computers, peripherals network printers and associated components through an interface with [[OCS Inventory]] or [[FusionInventory]]. * Business management, contracts, documents related to inventory items === ITIL Compliant ServiceDesk === * Management of issues on many environments through creation of tickets, management of tickets, assignment, tickets scheduling, etc. * Problem, project and changes management === End Users === * Intervention history * Satisfaction survey * Request comment * Mail tracking of intervention demands === Technicians === * Intervention demands management * Ticket escalation === Statistics === * Reports in various formats ([[PNG]], [[SVG]], [[CSV]]) * Global statistics * Categories statistics (by technician, hardware, user, category, priority, location …) === Management === * Equipment status management and booking * Contracts and Documents management * Basic system of knowledge database management * Management of applications for assistance of all types of equipment inventory * Management of business and financial information (purchase, guarantee and extension, damping) === Reservation === * Reservation management * User interface (calendar) === Knowledge Database === * Knowledge base articles and [[FAQ]] management * Content management by targets (profiles, groups, etc.) === Reports === * Devices Report generation (device-type, associated contract, commercial information) Moreover, GLPi has many plugins<ref>{{cite web |url= http://plugins.glpi-project.org/ |title=GLPI plugins portal |publisher= glpi project | accessdate=2012-05-14}}</ref> that add further features. == Distribution == GLPi Software can be installed and set up in two different ways, either through the community forge or through a professional network. # <u> GLPi Project:</u> The software standard version is downloadable for free on the community websites, where all the source codes are available. # <u>GLPi Network:</u><ref>http://www.teclib-edition.com/teclib-products/glpi-network-itsm/</ref> GLPi Network is a professional and international distribution that gathers free GLPi Software, open source solutions, value-added plugins and additional modules, developed and provided exclusively by Teclib': [[FusionInventory]], [[MariaDB]], [[Debian GNU/Linux]], etc. The ITSM web-based administration interface is provided as a [[virtual appliance]] (Virtual Machine – VM). == Technologies Used == GLPi is using the following technologies: * [[PHP]] 5.4 or higher * [[MySQL]] / [[MariaDB]] regarding the database * [[HTML]] for the Web pages * [[CSS]] respecting style sheets * [[XML]] for report generation == See also == {{Portal|Free Software}} * [[IT asset management ]] * [[Issue tracking system ]] * [[Comparison of help desk issue tracking software]] * [[Comparison of ticket-tracking systems]] * [[Service desk ]] * [[FusionInventory]] * [[OCS Inventory]] ==External links== * [http://www.glpi-project.org/?lang=en GLPi-Project] * [http://www.teclib-edition.com/teclib-products/glpi-network-itsm/ GLPi Network ] * [http://www.glpi-project.org/spip.php?article52&lang=en GLPi Community] * [https://github.com/glpi-project GLPi Roadmap] * [http://forum.glpi-project.org GLPi Forum ] * [https://www.transifex.com/glpi/GLPI/ GLPi Translations] * [http://demo.glpi-project.org GLPi Online Demo ] * [http://glpi.userecho.com/#module_4/page/1 GLPi Features Requests] * [http://glpi-project.org/spip.php?article57 GLPi Mailing Lists] ==References== {{reflist}} ==Bibliography== * {{cite book |last= Antal |first= Barzan "Tony" |title= OCS Inventory NG 1.02 |publisher=Packt|year=2010|chapter= 7: Integrating OCS-NG with GLPI |isbn= 978-1-84951110-0|url= http://my.safaribooksonline.com/book/databases/content-management-systems/9781849511100/integrating-ocs-ng-with-glpi/ch07}} * {{cite book |last= Patrice|first= Thebault |language= French |title= GLPI (Gestion Libre de Parc Informatique) : Installation et configuration d'une solution de gestion de parc et de helpdesk |publisher= ENI |isbn= 978-2-7460-7008-0 |trans_title=GLPI (Management Free IT Park): Installing and configuring a solution of fleet management and helpdesk}} * {{Citation | last = Prodromou | first = Evelthon | url = http://www.linux-magazine.com/Issues/2009/103/AT-YOUR-FINGERTIPS/(kategorie)/0%20linux-magazine.com | title = At Your Fingertips - Managing resource information in GLPI | newspaper = Linux-magazine | type = article | year = 2009 | issue = 103}}. * {{Citation | last1 = Rousse | first1 = Guillaume | first2 = Walid | last2 = Nouh | url = http://www.fosdem.org/2011/schedule/event/fusionglpi.html | title = FusionInventory and GLPI | type = presentation | publisher = FOSDEM | year = 2011}}. * {{Citation | url = http://linuxaria.com/howto/opensource-asset-managment-software-glpi?lang=en | title = Everything about GNU/Linux and Open source Asset Management software : GLPI | year = 2011 | publisher = Linuxaria | type = how-to}}. * {{Citation | url = https://www.rosehosting.com/blog/install-glpi-on-debian-7/ | title = Install GLPI on Debian 7 | year = 2016 | publisher = Rosehosting | type = how-to}}. * {{Citation | url = https://forge.glpi-project.org/projects/glpi/files | title = GLPi- Project versions | year =2015 | publisher = Forge GLPi-Project | type = versions directory }}. [[Category:Free network-related software]] [[Category:Help desk]] [[Category:IT asset Management]] [[Category:Issue tracking system]] [[Category:Bug and issue tracking software]] [[Category:Free software programmed in PHP]]'