Examine individual changes

'{{advert|date=May 2019}} The '''Data & Marketing Association''' (formerly, '''Direct Marketing Association'''), also known as the '''DMA''',<ref name=NewChief/> is a [[trade organization]] for [[marketer]]s. In 2017 their web site stated "Yes, 100 years ago we were the Direct Mail Marketing Association and then the Direct Marketing Association. Now we embrace ..."<ref>{{cite web |url=https://TheDMA.org/blog/data-driven-marketing/celebrating-100-years-data-marketing-excellence |title=Celebrating 100 Years of Data & Marketing Excellence |website=TheDMA.org |date=September 22, 2017}}</ref> Although headquartered in the United States, its members include companies from 48 other countries, including half of the [[Fortune 100]] companies, as well as many nonprofit organizations. The DMA seeks to advance all forms of [[direct marketing]]. A mid-2018 joint announcement with the [[Association of National Advertisers]],<ref>{{cite web |title=ANA (Association of National Advertisers) to Acquire Data and Marketing Association |url=https://www.MarTechAdvisor.com/news/social-search-ads/ana-association-of-national-advertisers-to-acquire-data-and-marketing-association |date=June 1, 2018}}</ref> stated as "to be completed as of July 1, 2018" and having as its goal "the single largest trade association in the U.S. devoted to serving all aspects of marketing" had not materialized as of the projected date. As of July 1, 2019, DMA became the Data, Marketing & Analytics arm of the ANA.<ref>{{Cite web|url=https://www.adweek.com/brand-marketing/ana-acquires-dma-data-marketing-association/|title=ANA Acquires Data & Marketing Association to Help Marketers Adapt to a Data-First World}}</ref> ==Objectives== Its stated objectives are to advance and protect responsible [[data-driven marketing]]. Data-driven marketing can include any marketing where [[consumer data]] is used for marketing purposes, usually to create a more [[Personalized marketing|customized experience]] – like presenting [[email marketing|custom offers in an email]], recognizing a regular customer on a website, providing benefits through a [[loyalty program]], showing [[recommender system|recommendations]] on a website, or inclusion other special customer groups. It can include many [[marketing channel]]s, such as postal mail, email, social, inserts, [[web advertising]], publishing/[[content marketing]] and search. Members of DMA agree to comply with strict guidelines,<ref>{{Cite web |url=http://thedma.org/guidelines/ |title=Archived copy |access-date=2017-11-06 |archive-url=https://web.archive.org/web/20150905075234/http://thedma.org/guidelines/ |archive-date=2015-09-05 |url-status=live }}</ref><ref>{{cite web|title=DMA Guidelines for Ethical Business Practices|url=https://thedma.org/accountability/ethics-and-compliance/dma-ethical-guidelines/|access-date=15 February 2018|archive-url=https://web.archive.org/web/20171220145851/https://thedma.org/accountability/ethics-and-compliance/dma-ethical-guidelines/|archive-date=2017-12-20|url-status=live}}</ref> which set ethical standards for the right way to use data responsibly in marketing. These cover aspects like [[privacy]], [[data collection]], consumer notice, use of data and other aspects of responsible marketing. DMA enforces these guidelines, accepting complaints from consumers or other companies, and after a member review of the practices and allowing the company to change any non-compliant practices, then publishes a list of "bad actors".<ref>{{cite web|url=https://thedma.org/accountability/ethics-and-compliance/|title=Marketing Ethics and Compliance - Ethical Business Practices|website=thedma.org|access-date=2018-02-15|archive-url=https://web.archive.org/web/20170715085004/https://thedma.org/accountability/ethics-and-compliance/|archive-date=2017-07-15|url-status=live}}</ref> These non compliance companies are also reported to the appropriate authorities. In addition to supporting those industry standards and agreeing to follow the Member Principles,<ref>{{cite web|url=https://thedma.org/membership/membership-resources/|title=DMA Member Resources - DMA Member Communities - Join DMA|website=thedma.org|access-date=2018-12-12|archive-url=https://web.archive.org/web/20180616130935/https://thedma.org/membership/membership-resources/|archive-date=2018-06-16|url-status=live}}</ref> companies that use data in marketing join DMA to network, grow their business, train their staff and participate in advocacy efforts. DMA does not address the use of consumer data for other, non-marketing uses. ==History== The DMA<ref>as it is stylized</ref> was founded in 1917 as the ''Direct Mail Marketing Association''. Over the next few decades it became * the ''Direct Marketing Association''<ref name=NewChief>{{cite newspaper |newspaper=[[The New York Times]] |url=https://www.nytimes.com/1984/09/13/business/advertising-a-new-chief-for-dma.html |title=ADVERTISING: A New Chief For D.M.A. |author=Philip H. Dougherty |date=September 13, 1984}}</ref> and then * the ''Data & Marketing Association''. The organization launched the International ECHO Awards in 1929.<ref>{{cite web |title=DMA International ECHO Showcase |url=http://www.marketingedge.org/marketing-programs/collegiate-echo/challenge-history/dma-international-echo-showcase|website=Marketing EDGE |publisher=DMEF |access-date=25 January 2016 |archive-url=https://web.archive.org/web/20160127213057/http://www.marketingedge.org/marketing-programs/collegiate-echo/challenge-history/dma-international-echo-showcase|archive-date=2016-01-27 |url-status=live}}</ref> As of when John Gitlitz left the [[American Advertising Federation]] in 1981 to become president/CEO of ''theDMA'', the latter's headquarters were in NYC, although their Washington DC office was important to them.<ref name=NewChief/> ==Consumer options== A Washington Post 2018 review of what some people call "junk mail" and its professional defenders "the Data & Marketing Association (formerly the Direct Marketing Association)" call "direct mail" notes that, since * surveys by the US Postal Service finds more than half of all [[millennial]]s "find marketing mail valuable" and * marketers have found "the response rate to physical mail is over five times that of email" direct marketers "would rather not spend their money sending direct mail to people who don’t want to receive it." While getting off their list is not free, the article said that "The service costs $2 and lasts for 10 years" (less than half the cost of a single USA Forever stamp).<ref name=WP.Junk>{{cite newspaper |newspaper=[[The Washington Post]] |url=https://www.washingtonpost.com/lifestyle/home/how-to-stop-junk-mail-and-save-trees--and-your-sanity/2018/02/12/6000e4c4-05d9-11e8-b48c-b07fea957bd5_story.html?noredirect=on |title=How to stop junk mail and save trees — and your sanity |author=Elisabeth Leamy |date=February 13, 2018}}</ref><ref>The $2 charge applies if done on-line; the fee is $3 to process a request sent by regular mail.</ref> The same article noted that "credit card offers are one of the biggest categories in your mailbox" and that one can opt out of these at no cost. Details can be found at DMAChoice.org.<ref>{{Cite web |url=https://www.dmachoice.org/ |title=Archived copy |access-date=2014-10-01 |archive-url=https://web.archive.org/web/20141001120151/https://www.dmachoice.org/ |archive-date=2014-10-01 |url-status=live }}</ref> Consumer complaints about marketing practices are also accepted at the thedma.org website. Criticism of the DMA includes that compliance is voluntary; that enforcement is limited; and that the requirement for consumers to opt out of direct marketing, rather than opting in, favors marketers by making direct marketing the default.<ref>Nelson, Richard R. (2005). ''[https://books.google.com/books?id=3ASGAwAAQBAJ&pg=PA284 The Limits of Market Organization]''. Russell Sage Foundation. p. 284. {{ISBN|1610444248}}.</ref> ==International Federation of Direct Marketing Associations== 23 direct marketing trade associations from five continents established the '''International Federation of Direct Marketing Associations'''<ref name=NYT.IntL1>{{cite newspaper |newspaper=[[The New York Times]] |url=https://www.nytimes.com/2001/11/16/business/media/executive-changes-at-media-firms.html |title=Executive Changes at Media Firms |author=Allison Fass |date=November 16, 2001}}</ref> (IFDMA) in 1989. '''IFDMA''' was formed to develop firm lines of communications between direct marketers around the world, and is dedicated to * improving the practice and communicating the value of direct marketing and * promoting the highest standards for ethical conduct and effective self-regulation of the direct marketing community. Specifically, the organization and its members * Makes available information regarding consumer safeguards, and publicizes DMA as their protector, contact point and regulator. * Tries to ensure that members create consumer confidence. * Advises how companies should use information by operating within the terms of Data Protection Acts. * [[Lobbying|Lobbies]] against ** Data Protection Acts which protect data against redistribution ** Laws forbidding [[e-mail address harvesting]]. They also: * Fight negative images of the direct marketing industry * Promote direct marketing techniques and companies to consumers * Prove training and professional development opportunities to marketers * Conduct industry research * Host networking conferences for marketers ===National Members of IFDMA=== The first president of ''IFDMA'', Colin Lloyd, is president at the Direct Marketing Association in Britain.<ref name=NYT.IntL1/> ====UK DMA==== Although '''the UK DMA'''<ref name=NYT.IntL1/> is based in the [[United Kingdom]], its 1,000+ members, which include companies from other countries, are * major brand clients * charities * advertising and digital agencies and * suppliers of direct marketing services. Headquarters is in London; there are three regional offices. Together they represent the whole of the United Kingdom, Scotland, Northern Ireland and Wales. UK DMA * gives advice how companies should use information by operating within the terms of the UK [[Data Protection Act 1998|Data Protection Act]]. * manages the industry's preference services: ** the Corporate Telephone Preference Service (CTPS) These services are designed to make consumers aware of the services that stop mail, email, telephone and fax marketing to them as individuals ===Agency/Broker vs Direct clients=== * An agency is defined where there is a third party involved in the decision making process, typically an agency/broker will source the whole of market for the best available opportunities for the client, and will take receipt of the data and forward onto the end user, and will take a negotiable commission typically 10-20%, agencies are ultimately not the decision maker but a strong influence in this process, market research agencies fall into agency/broker where the data is to be used by an end user. * A Direct client is defined where there is a direct relationship between the data owner and the decision maker, this is further defined that there is no commission payable in these circumstances, market research agencies can be classified as direct only where the results of a campaign are shared but not the data, call centres are defined as a direct client, although the data is being used on behalf of client(s), or the call centre owner, as long as there is no commission due, and the relationship is direct between them and the data owner. ==Controversy== Direct Marketing Associations have attracted controversy, as people believe they aim to promote [[spam (electronic)|spam]] and to defend [[Advertising mail|junk mail]] and unsolicited [[telemarketing]], which many consumers find irritating and intrusive. They have been accused, by [[The Spamhaus Project]] and [[Electronic Frontier Foundation]] respectively, of promoting spam<ref>{{cite web |url=http://www.spamhaus.org/consumer/removelists/ |title=Spam "Unsubscribe" Services |publisher=spamhaus.org}}</ref> and working against open standards (i.e., [[Do Not Track]]) that seek to protect [[consumer privacy]] from tracking by online marketers.<ref>{{cite web |url=https://www.eff.org/deeplinks/2012/10/ad-industrys-assault-do-not-track-continues-w3c-amsterdam-meeting |title=Ad Industry's Assault on "Do Not Track" Continues at the W3C Amsterdam Meeting |publisher=eff.org}}</ref> They have also been accused of using a "limited", unrealistic definition of spam.<ref>{{cite web|url=http://chiefmarketer.com/email-marketing/dma-back-anti-spam-law |archive-url=https://archive.is/20130119085208/http://chiefmarketer.com/email-marketing/dma-back-anti-spam-law |url-status=dead |archive-date=2013-01-19 |title=DMA to Back Anti-Spam Law |publisher=chiefmarketer.com }}</ref> ==Telemarketing legislation== The [[United States National Do Not Call Registry]], went into effect in 2003. Under the law, it is illegal for telemarketers to call anyone who has registered themselves on the list. After the list had operated for one year, over 62 million people had signed up.<ref>{{cite web|url=http://www.ftc.gov/opa/2004/06/dncanny.htm|title=National Do Not Call Registry Celebrates One-Year Anniversary|date=24 June 2004}}</ref> The telemarketing industry opposed the creation of the list, but most telemarketers have complied with the law and refrained from calling people who are on the list. [[Canada]] has passed legislation to create a similar [[Canadian Do Not Call List|Do Not Call List]]. In other countries it is voluntary, such as the [[New Zealand Name Removal Service]]. ==See also== * [[American Association of Advertising Agencies]] * [[Data Protection Act 1998]] * [[Direct Marketing Association (South Africa)]] ==References== {{Reflist}} ==External links== * [http://www.theDMA.org Data & Marketing Association] * [https://web.archive.org/web/20161021183349/http://www.ifdma.org/ IFDMA (Internation Federation of Direct Marketing Associations)] * [http://www.titanlists.com/ Direct Marketing] * [http://www.dma.org.uk/ '''UK DMA''' website] * [https://web.archive.org/web/20080228183312/http://www.mpsonline.org.uk/mpsr/ Mailing Preference Service (MPS)] * [http://www.mpsonline.org.uk/bmpsr/ Baby Mailing Preference Service (BMPS)] * [http://www.tpsonline.org.uk/tps/ Telephone Preference Service (TPS)] * [https://web.archive.org/web/20070323211001/http://www.mpsonline.org.uk/fps/ Fax Preference Service (FPS)] * [http://www.postwatch.co.uk/index.php?option=com_content&task=view&id=42&Itemid=30 Postwatch] The UK's watchdog for postal services * [https://web.archive.org/web/20080228183312/http://www.mpsonline.org.uk/mpsr/ Mailing Preference Service] An [[Opt-out]] or [[Robinson list]] service which allows UK residents to control access to their addresses {{DEFAULTSORT:Data and Marketing Association}} [[Category:Direct marketing]] [[Category:Marketing organizations]] [[Category:Trade associations based in the United States]] [[Category:Business organisations based in the United Kingdom]] [[Category:1917 establishments in the United States]] [[Category:Organizations established in 1917]]'