Examine individual changes

'{{Infobox company | company_name = Amadeus IT Holding S.A. | company_logo = [[Image:Amadeus IT Group logo.png|Amadeus IT Group]] | company_type = [[S.A. (corporation)|Sociedad Anónima]] ({{BMAD|ES0109067019|AMS}}) | foundation = 1987 | location = [[Madrid]], [[Spain]] | key_people = José Antonio Tazón <small>([[Chairman]])</small>, Luis Maroto <small>(President and [[chief executive officer|CEO]])</small> | industry = [[Travel technology]] | services = Provision of [[computer reservations system]]s; IT systems for the travel industry; online [[travel agency]] | revenue = [[Euro|€]]2.594 billion <small>(2010)</small><ref name="AR2010">{{cite web |url=http://www.investors.amadeus.com/includes/pdf/english/Consolidated_Annual_Accounts_Auditor%27s_Report_and_Directors_Repor_FY_2010.pdf |title=Annual Accounts 2010 |accessdate=27 March 2011 |publisher=Amadeus IT Holding}}</ref> | operating_income = €311.9 million <small>(2010)</small><ref name="AR2010" /> | net_income = €136.8 million <small>(2010)</small><ref name="AR2010" /> | assets = €5.331 billion <small>(end 2010)</small><ref name="AR2010" /> | equity = €767.3 million <small>(end 2010)</small><ref name="AR2010" /> | num_employees = 7,780 <small>([[full-time equivalent|FTE]], end 2010)</small> | subsid = TravelTainment, AAI | homepage = [http://www.amadeus.com/ www.amadeus.com] | intl = yes }} '''Amadeus IT Group''' is a transaction processor for the global [[travel]] and [[tourism]] industry. The company is structured around two key related areas - its [[global distribution system]] and its IT Solutions business area. Acting as an international network, Amadeus provides search, pricing, booking, [[ticket]]ing and other processing services in real-time to travel providers and travel agencies through its [[Amadeus CRS|distribution business area]]. Through its IT Solutions business area, it also offers travel companies [[computer software|software systems]] which automate processes such as reservations, [[Inventory management software|inventory management]] and [[Departure Control System|departure control]]. The group, which processed 850 million billable travel transactions in 2010,<ref>http://www.hozpitality.com/news/announcements/amadeus-qatar-launches-e-support-centre-online-support-tool-for-travel-agencies</ref> services customers including [[airline]]s, [[hotel]]s, [[tour operator]]s, [[insurance|insurers]], [[car rental]] and [[railway]] companies, [[ferry]] and [[cruise line]]s, [[travel agencies]] and individual [[travel]]lers directly. The [[parent company]] of Amadeus IT Group, holding over 99.7% of the firm, is Amadeus IT Holding S.A., which is listed on the Spanish stock exchanges as of 29 April 2010<ref>http://www.cnmv.es/Portal/Consultas/Folletos/FolletosEmisionOPV.aspx?nif=A-84236934</ref> and trades under the symbol AMS. For the year ended 31 December 2009, the company reported revenues of €2.461 billion and [[EBITDA]] of €894 million.<ref name="tnooz.com">http://www.tnooz.com/2010/03/23/news/amadeus-2009-results-top-line-summary/</ref> Amadeus has central sites in [[Madrid]] (corporate headquarters and marketing), [[Sophia Antipolis]], [[France]] (product development) and [[Erding]], [[Germany]] ([[Data center|data processing centre]]) as well as regional offices in [[Miami, Florida]], USA, [[Buenos Aires]], [[Bangkok]] and [[Dubai]].<ref>http://www.amadeus.com/amadeus/x5141.html</ref> At market level, Amadeus maintains customer operations through 73 local Amadeus Commercial Organisations (ACOs) covering 195 countries. The Amadeus group employs 10,170 employees worldwide. == History == Amadeus was originally created as a neutral global distribution system (GDS) by [[Air France]], [[International Airlines Group| Iberia]], [[Lufthansa]] and [[SAS Group|SAS]] in [[1987]] in order to connect providers' content with travel agencies and consumers in real time. The creation of Amadeus was intended to offer a European alternative to [[Sabre (computer system)|Sabre]], the American GDS. The first Amadeus system was built from core reservation system code coming from System One, an American GDS that competed with [[Sabre (computer system)|Sabre]] but went bankrupt, and a copy of the [[Air France]] pricing engine. These systems were respectively running under [[IBM]] [[Transaction Processing Facility|TPF]] and [[Unisys]]. At the beginning of Amadeus, the Amadeus systems were functionally dedicated to airline reservation and centered on the [[Passenger Name Record|PNR]] (Passenger Name Record), the passenger's travel file. Throughout the years, the PNR was opened up to additional travel industries (hotels, rail, cars, cruises, ferries, insurance, etc.). Although established initially as a private partnership, Amadeus went public in October 1999, becoming listed on the Paris, Frankfurt and Madrid stock exchanges. Progressively and in line with industry evolution, Amadeus diversified its operations by focusing on information technologies (IT) to deliver services spanning beyond sales and reservation functionalities, centred on streamlining the operational and distribution requirements of its customer base. In 2000, Amadeus received an [[ISO_9000#2000_version|ISO 9001:2000]] quality certification – the first GDS company to do so.<ref>http://www.encyclopedia.com/doc/1G1-70196815.html</ref> Since 2004, the company has invested €1 billion in R&D<ref>http://www.breakingtravelnews.com/news/article/amadeus-announcese-2009-financial-performance/</ref> and Amadeus's technology has increasingly embraced open systems which provide clients with more flexibility and features, as well as other benefits. Today, 85% of its software portfolio is open system based. In 2005, Amadeus was delisted from the Paris, Frankfurt and Madrid stock exchanges when [[BC Partners]] and [[Cinven]] bought their stake from three of the four founding airlines and the rest of the capital floated from institutional and minority shareholders. The transition from distribution system to technology provider was reflected by the change in its corporate name in 2006, when the company name was changed to Amadeus IT Group. In 2009, Amadeus invested about €257 million in R&D.<ref name="tnooz.com"/> Amadeus is again listed on the Spanish Stock Exchanges as of 29 April 2010 (AMS). Throughout the years, Amadeus acquired: * SMART AB, the leading travel distribution company in Northern Europe<ref>http://www.amadeus.com/sca/x9770.html</ref> * Vacation.com, the largest US marketing network for leisure travel<ref>http://news.cnet.com/Short-Take-Amadeus-buys-Vacation.com-for-57.3-million/2110-1017_3-247899.html</ref> * E-Travel, Inc., a leading supplier of hosted technology products for corporate travel<ref>http://www.thefreelibrary.com/Amadeus+Acquires+e-Travel,+Inc.;+Boosts+Amadeus'+North+American...-a076840647</ref> * [[Opodo]], a European travel website<ref>http://www.cinven.com/ourinvestments/currentinvestments.asp?investmentid=4</ref> which it sold on February 2011 for €450 million<ref>http://www.amadeus.com/amadeus/x195752.html</ref> * Airline Automation (AAI), a robotic PNR processing company, in 2006<ref>http://www.amadeus.com/amadeus/x13329.html</ref> * TravelTainment, a leisure content provider<ref>http://www.thealarmclock.com/euro/archives/2006/09/spains_amadeus_acqui.html</ref> * Optims, a European hotel software company<ref>http://www.traveldailynews.com/pages/recommend/8671-Amadeus-completes-Optims-acquisition</ref> * Onerail, a rail IT software supplier<ref>http://www.travelagentcentral.com/rail-travel/amadeus-acquires-onerail-sees-rail-sales-growth</ref> '''>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>hui hui final<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< ghost segment-----------{ss airline flght code class... dept date city pairgk(no of pax)//ooooiiii maaa} -------- {ss ai 908 w 28nov12 blr bom gk1/oooiiimmaaaa) ex----us and ex- india ( fresh ticket) 1. open pnr....copy tst.... 2.run command rtf 3. check ticket status o/a,,,,, 4. run a command twd/tkt(tktnum) 5. check base fare and fare base code 6. now check availibility in same class or higher class 7. xe previous segment 8. pricing on same pricing command used earlier.....fxx..fxl....fxr...(fxp/r,vc-... ) (when private fare)/or/ fxp/r,u,vc-(when published fare) 9. compare both tsts and compare base fare with a base fare.... total with total... 10. calculate total base fare+ total fare+ penalty charges+ service charges mmt($50) .... weekend charge mmt $60... ex us----- partial.....note......... re pricing not done or no need 1. open pnr....copy tst.... 2.run command rtf 3. check ticket status o/a,,,,, 4. run a command twd/tkt(tktnum) 5.check availibility 6. fqdjfkbom/aai/d07feb90/r,11jul89/cw(old class.... now copy it on notepad..) 7. after this we will get individual fare 8.fqdjfkbom/aai/d07feb90/r,11jul89/cg(new class.... now copy it on notepad..) 9. we will get new fare... 10. compare both the fares snd calculate the differnce 11. now divide by 2 ( per pax) 13. finally we will add fare differnce +penalty +++ service tax ex--india---partial 1. open pnr....copy tst.... 2.run command rtf 3. check ticket status o/a,,,,, 4. run a command twd/tkt(tktnum) 5. check availibilty 6. fxx/r,date of issuance.............. ( we will get date of issuance in tst by doing tqt) 7. calculate fare diifernce by comparing old and new tst( base fare with base fare and total with total) 8. xe old iternaries 9.save picked classes.......rfrahul;er 10. calculate total base fare+ total fare+ penalty charges+ service charges mmt($50) \\\\\\\open return date chnage (when pnr is opening) 1. open pnr....copy tst.... 2. run command rtf 3. check ticket status o/a,,,,, 4. run a command twd/tkt(tktnum) 5 fxx/r,date of issuance.............. ( we will get date of issuance in tst by doing tqt) 6. compare both tsts and compare base far e with a base fare.... total with total.. 7. rfrahul;er 8. calculate total base fare+ total fare+ penalty charges+ service charges mmt($50) \\\\\\\\open return date change ( when pnr is perged or not opening) 1. check availibilty on amadeus for particular retun date) 2. select the seats 3. check departure class in navision iternary 4. copy flown segment from navison \\\\\\\\{ghost segment-----------{ss airline flght code class... dept date city pairgk(no of pax)//ooooiiii maaa}/////// -------- {ss ai 908 w 28nov12 blr bom gk1/oooiiimmaaaa)------- 5. paste in amadeus 6. now give ap and tkxl command 7. now run fxx/r,date of isuuance 8. compare both tsts and compare base far e with a base fare.... total with total.. 9. rfrahul;er 10. calculate total base fare+ total fare+ penalty charges+ service charges mmt($50) nm1sharma/anoop(infsoni/nikku/date)'''''--~~~~Italic text'' == Data centre == Amadeus has its own data centre in [[Erding]], [[Germany]] - the largest civil data centre in Europe.<ref>http://www.information-age.com/channels/data-centre-and-it-infrastructure/perspectives-and-trends/1085162/qanda-amadeus.thtml</ref> In 2010, the Erding complex processed 850 million key billed transactions, and handled, on average, {{formatnum:9000}} user data queries per second, with an average system response time of 0.3 seconds and an average system uptime of 99.99%.<ref>http://www.amadeus.com/amadeus/x144757.html</ref> Amadeus’ global operations comprise not only the main site in Erding, Germany, but also two strategic operation centres in Miami, United States and Sydney, Australia, and local competency centres in Germany, Thailand, Brazil, Argentina and the United Kingdom. == Overview of the company's business and activities == ===Distribution=== [[Amadeus CRS]] is the largest GDS provider serving the worldwide travel and tourism industry, with an estimated market share of 37% in 2009.<ref>http://www.marketwatch.com/story/amadeus-it-holding-plans-spain-ipo-for-2010-2010-03-23</ref> This position permits Amadeus to offer distribution reach for global and local travel content. As of December 2010, over {{formatnum:90000}} travel agencies worldwide use the Amadeus system and {{formatnum:58000}} airline sales offices use it as their internal sales and reservations system. Amadeus gives access to bookable content from 435 airlines (including 60 low cost carriers), 29 car rental companies (representing {{formatnum:36000}} car rental locations), 51 cruise lines and ferry operators, 280 hotel chains and {{formatnum:87000}} hotels, 200 tour operators, 103 rail operators and 116 travel insurance companies.<ref>http://www.amadeus.com/amadeus/x8452.xml</ref> ===IT Solutions=== The principal service of this business area is the Amadeus Altéa Customer Management System<ref>http://www.traveldailynews.com/pages/show_page/36831--Amadeus-processes-record-number-of-airline-passengers-through-its-Altea-platform</ref> (CMS), a software suite which addresses airlines' key operating functions: sales and reservations, inventory management and departure control. Unlike the carriers’ legacy IT systems, which use different technologies, the Altéa platform is based on a common technical infrastructure and software. With Altéa, airlines outsource their IT operations onto a community platform which allows them to share information with both [[airline alliance]] and [[Codeshare agreement|code-share]] partners. The Altéa suite presently consists of four main modules:<ref>http://www.amadeus.com/airlineIT/index.html</ref> Altéa Reservation, providing booking, pricing and ticketing management through a single interface; Altéa Inventory, providing schedule and seat capacity management on a flight-by-flight basis; Altéa Departure Control, a [[departure control system]] software package; and Altéa e-commerce, a [[software suite]] for airline e-commerce sales and support. In 2009, the number of passengers boarded by airlines using Amadeus Altéa was 238 million.<ref>http://www.travelagentcentral.com/airline-policies/amadeus-processes-record-airline-passengers-21237</ref> Amadeus is extending its IT solutions business with the ongoing development of similar systems for rail companies, hotel chains, airport operators and [[Aircraft ground handling|ground handling]] companies. == Business model and other business lines == The business model of Amadeus is booking fee or transaction based, which means that a fee is taken for each confirmed net booking made in the [[Amadeus CRS]]. Income from these fees is used to finance the distribution network based on incentives and the Amadeus system evolutions.{{citation}} In the late 90s, a business division specialized in e-commerce was created. Its purpose was to complement the Amadeus software product offer to the airlines by developing a complete web based booking solution. It proposes a high level of integration with Amadeus central reservation system. In 2000, Amadeus was awarded the development of two new operational applications for [[British Airways]] and [[Qantas Airways]] : the inventory management and the departure control systems.<ref>http://www.blackbeard.com/tpf/tpfscoop1.htm</ref> These products were outside of the core expertise domain of Amadeus and were built with the expertise of the airlines.<ref>http://www2.research.att.com/~bs/applications.html</ref> ==See also== * [[Amadeus CRS]] * [[Opodo]] * [[Sabre (computer system)|Sabre]] * [[Travelport]] ==References== {{reflist}} ==External links== *{{official website|http://www.amadeus.com/amadeus/amadeus.html}} {{IBEX 35 companies}} [[Category:Software companies of Spain]] [[Category:Information technology companies]] [[Category:Companies established in 1987]] [[Category:Open Travel Alliance]] [[Category:Travel technology]] [[de:Amadeus (CRS)]] [[es:Amadeus (empresa)]] [[fr:Amadeus (société)]]'