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'{{Infobox company | name = Amadeus IT Holding [[S.A. (corporation)|S.A.]] | logo = [[File:Amadeus (CRS) Logo.svg|Amadeus IT Group|200px]] | image = Edificio Herre (Madrid) 02.jpg | image_caption = Headquarters (Madrid, Spain) | type = [[S.A. (corporation)|Sociedad Anónima]] ({{BMAD|ES0109067019|AMS}}) | foundation = {{start date and age|1987}} | location = [[Madrid]], [[Spain]] | key_people = José Antonio Tazón <small>([[Chairman]])</small>, Luis Maroto <small>(President and [[chief executive officer|CEO]])</small> | industry = [[Travel technology]] | services = Provision of [[computer reservations system]]s; IT systems for the travel industry; online [[travel agency]] | revenue = {{Increase}} [[Euro|€]]3.103 billion <small>(2013)</small><ref name="AR2013">{{cite web |url=http://www.investors.amadeus.com/media/files/english/financial_reports/quarterly_financial_info/2013/Q4%202013/2013%20Results%20Review.pdf|title=Annual Accounts 2013 |accessdate=20 May 2014 |publisher=Amadeus IT Holding}}</ref> | operating_income = {{Increase}} €888.0 million <small>(2013)</small><ref name="AR2013" /> | net_income = {{Increase}} €619.5 million <small>(2013)</small><ref name="AR2013" /> | assets = {{Increase}} €5.427 billion <small>(end 2013)</small><ref name="AR2013" /> | equity = {{Increase}} €1,840.1 million <small>(end 2013)</small><ref name="AR2013" /> | num_employees = 10,502 <small>([[full-time equivalent|FTE]], end 2013)</small> | subsid = TravelTainment, AAI | homepage = [http://www.amadeus.com/ www.amadeus.com] | intl = Yes }} '''Amadeus IT Group [[S.A. (corporation)|SA]]''' {{IPAc-en|æ|m|ə|ˈ|d|eɪ|ʊ|s|_|aɪ|_|t|iː|_|g|r|ʊ|p}} is a multinational IT Provider for the global [[travel]] and [[tourism]] industry. ==Company Profile== The company is structured around two areas: its [[global distribution system]] and its IT Solutions business area. Acting as an international network, Amadeus provides search, pricing, booking, ticketing and other processing services in real-time to travel providers and travel agencies through its [[Amadeus CRS]] distribution business area. Through its IT Solutions business area, it also offers travel companies [[computer software|software systems]] which automate processes such as reservations, [[Inventory management software|inventory management]] and [[Departure Control System|departure control]]. The group, which processed 850 million billable travel transactions in 2010,<ref>{{cite web|url=http://www.hozpitality.com/news/announcements/amadeus-qatar-launches-e-support-centre-online-support-tool-for-travel-agencies |title=Latest Hotel news, hospitality news, Announcements, and other latest happenings |publisher=Hozpitality.com |date= |accessdate=2013-01-23}}</ref> services customers including [[airline]]s, [[hotel]]s, [[tour operator]]s, [[insurance|insurers]], [[car rental]] and [[railway]] companies, [[ferry]] and [[cruise line]]s, [[travel agencies]] and individual [[travel]]lers directly. The [[parent company]] of Amadeus IT Group, holding over 99.7% of the firm, is Amadeus IT Holding S.A. It is listed on the Spanish stock exchanges as of 29 April 2010<ref>{{cite web|url=http://www.cnmv.es/Portal/Consultas/Folletos/FolletosEmisionOPV.aspx?nif=A-84236934 |title=CNMV - Folletos de emisión y OPVs |publisher=Cnmv.es |date=2010-04-14 |accessdate=2013-01-23}}</ref> and trades under the symbol AMS. For the year ended 31 December 2012, the company reported revenues of €2.910 billion and [[EBITDA]] of €1.108 billion.<ref name="amadeus.com">{{cite web|author=Feb 27, 2012 |url=http://www.amadeus.com/web/amadeus/en_EG-EG/Amadeus-Home/News-and-events/News/2013_02_27_Amadeus-announces-2012-full-year-results/1259073298641-Page-AMAD_DetailPpal?assetid=1319509947904&assettype=PressRelease_C/ |title=Amadeus 2012 results |publisher=Amadeus |date=2013-02-27 |accessdate=2013-02-27}}</ref> Amadeus has central sites in [[Madrid]], [[Spain]] (corporate headquarters<ref>"[http://www.amadeus.com/amadeus/x5152.xml Central Headquarters]." Amadeus IT Group. Retrieved on 4 March 2013. "Corporate Headquarters Amadeus IT Group SA C/ Salvador de Madariaga 1 E- 28027 Madrid Spain"</ref> and marketing{{citation needed|date=March 2013}}), [[Sophia Antipolis]], [[France]] (product development), [[Erding]], [[Germany]] ([[Data center|data processing centre]]) and [[Bangalore]], [[India]] ([[software engineering|software lab]]) as well as regional offices in [[Bangkok]], [[Buenos Aires]], [[Dubai]], [[Miami]], [[Istanbul]] and [[Sydney]].<ref>{{cite web|url=http://www.amadeus.com/amadeus/x5141.html |title=Worldwide offices - Travel Technology Solutions |publisher=Amadeus |date= |accessdate=2013-01-23}}</ref><ref>[http://www.amadeus.com/blog/05/07/our-worldwide-offices/ Amadeus Sydney office]</ref> At market level, Amadeus maintains customer operations through 173 local Amadeus Commercial Organisations (ACOs) covering 195 countries. The Amadeus group employs 10,170 employees worldwide. == History == Amadeus was originally created as a neutral global distribution system (GDS) by [[Air France]], [[International Airlines Group|Iberia]], [[Lufthansa]] and [[SAS Group|SAS]] in 1987 in order to connect providers' content with travel agencies and consumers in real time. The creation of Amadeus was intended to offer a European alternative to [[Sabre (computer system)|Sabre]], an American GDS. The first Amadeus system was built from core reservation system code coming from System One, an American GDS that competed with Sabre but went bankrupt, and a copy of the Air France pricing engine. These systems were respectively running under [[IBM]] [[Transaction Processing Facility|TPF]] and [[Unisys]]. At the beginning of Amadeus, the Amadeus systems were functionally dedicated to airline reservation and centered on the [[Passenger Name Record|PNR]] (Passenger Name Record), the passenger's travel file. Throughout the years, the PNR was opened up to additional travel industries (hotels, rail, cars, cruises, ferries, insurance, etc.). Although established initially as a private partnership, Amadeus went public in October 1999, becoming listed on the Paris, Frankfurt and Madrid stock exchanges. Progressively and in line with industry evolution, Amadeus diversified its operations by focusing on information technologies (IT) to deliver services spanning beyond sales and reservation functionalities, centred on streamlining the operational and distribution requirements of its customer base. In 2000, Amadeus received an [[ISO 9000#2000 version|ISO 9001:2000]] quality certification – the first GDS company to do so.<ref>[http://www.encyclopedia.com/doc/1G1-70196815.html ]{{dead link|date=August 2013}}</ref> Since 2004, the company has invested €1 billion in R&D<ref>{{cite web|url=http://www.breakingtravelnews.com/news/article/amadeus-announcese-2009-financial-performance/ |title=Amadeus announcese 2009 financial performance &#124; News |publisher=Breaking Travel News |date= |accessdate=2013-01-23}}</ref> and Amadeus's technology has increasingly embraced open systems which provide clients with more flexibility and features, as well as other benefits. Today, 85% of its software portfolio is open system based. In 2005, Amadeus was delisted from the Paris, Frankfurt and Madrid stock exchanges when [[BC Partners]] and [[Cinven]] bought their stake from three of the four founding airlines and the rest of the capital floated from institutional and minority shareholders. The transition from distribution system to technology provider was reflected by the change in its corporate name in 2006, when the company name was changed to Amadeus IT Group. In 2009, Amadeus invested about €257 million in R&D.<ref name="tnooz.com">{{cite web|author=|url=http://www.tnooz.com/2010/03/23/news/amadeus-2009-results-top-line-summary/ |title=Amadeus 2009 results - top-line summary |publisher=Tnooz |date=2010-03-23 |accessdate=2013-01-23}}</ref> Amadeus is again listed on the Spanish Stock Exchanges as of 29 April 2010 (AMS). Throughout the years, Amadeus acquired: * SMART AB, a travel distribution company in Northern Europe<ref>{{cite web|url=http://www.amadeus.com/sca/x9770.html |title=Amadeus Scandinavia |publisher=Amadeus.com |date= |accessdate=2013-01-23}}</ref> * Vacation.com, the largest US marketing network for leisure travel<ref>{{cite web|url=http://news.cnet.com/Short-Take-Amadeus-buys-Vacation.com-for-57.3-million/2110-1017_3-247899.html |title=Short Take: Amadeus buys Vacation.com for $57.3 million - CNET News |publisher=News.cnet.com |date=2000-10-31 |accessdate=2013-01-23}}</ref> * E-Travel, Inc., a supplier of hosted technology products for corporate travel<ref>{{cite web|url=http://www.thefreelibrary.com/Amadeus+Acquires+e-Travel,+Inc.;+Boosts+Amadeus'+North+American...-a076840647 |title=Amadeus Acquires e-Travel, Inc.; Boosts Amadeus' North American Offering; Enhances Global Corporate Travel Solutions Range. - Free Online Library |publisher=Thefreelibrary.com |date=2001-07-30 |accessdate=2013-01-23}}</ref> * [[Opodo]], a European travel website<ref>{{cite web|url=http://www.cinven.com/ourinvestments/currentinvestments.asp?investmentid=4 |title=Current investments |publisher=Cinven |date=2008-08-08 |accessdate=2013-01-23}}</ref> which it sold on February 2011 for €450 million<ref>{{cite web|url=http://www.amadeus.com/amadeus/x195752.html |title=Amadeus sells Opodo |publisher=Amadeus.com |date=2011-02-09 |accessdate=2013-01-23}}</ref> * Airline Automation (AAI), a robotic PNR processing company, in 2006<ref>{{cite web|url=http://www.amadeus.com/amadeus/x13329.html |title=Airline Automation (AAI) changes name to Amadeus Revenue Integrity |publisher=Amadeus.com |date=2006-03-16 |accessdate=2013-01-23}}</ref> * TravelTainment, a leisure content provider<ref>[http://www.thealarmclock.com/euro/archives/2006/09/spains_amadeus_acqui.html ] {{wayback|url=http://www.thealarmclock.com/euro/archives/2006/09/spains_amadeus_acqui.html |date=20080906001341 }}</ref> * Optims, a European hotel software company<ref>http://www.traveldailynews.com/pages/recommend/8671-Amadeus-completes-Optims-acquisition</ref> * Onerail, a rail IT software supplier<ref>{{cite web|url=http://www.travelagentcentral.com/rail-travel/amadeus-acquires-onerail-sees-rail-sales-growth |title=Amadeus Acquires Onerail, Sees Rail Sales Growth |publisher=Travel Agent Central |date=2008-06-11 |accessdate=2013-01-23}}</ref> * Newmarket International, an IT provider for hotels<ref>{{cite web|url=http://www.amadeus.com/hotels/newsrepository/articles/amadeus-acquires-newmarket-international |title=Amadeus acquires Newmarket International |publisher=Amadeus.com |date=2014-02-01 |accessdate=2014-11-07}}</ref> *UFIS, an airport IT provider *i:FAO, a leading provider of end-to-end Corporate Travel IT solutions *AirIT, a provider of air transport information technology solutions In September 2014, Air France sold a 3 percent stake in the firm for $438 million.<ref>{{cite press release | publisher=Reuters| date=10 September 2014| title=Air France to reap 339 million euros in cash from Amadeus shares | url=http://www.reuters.com/article/2014/09/09/us-amadeus-it-air-france-klm-idUSKBN0H426M20140909}}</ref> == Data centre == Amadeus has its own data centre in Erding, Germany. In 2010, the Erding complex processed ½ billion transactions per day, and handled, on average, {{formatnum:9000}} user data queries per second, with an system response time of less than 3 milliseconds and an average system uptime of 99.99%.<ref>{{cite web|url=http://www.amadeus.com/amadeus/x144757.html |title=The Amadeus Data Centre in Figures - Travel Technology Solutions |publisher=Amadeus |date= |accessdate=2013-01-23}}</ref> Amadeus’ global operations comprise not only the main site in Erding, Germany, but also two strategic operation centres in Miami, United States and Sydney, Australia, and local competency centres in Germany, Thailand, Poland, Colombia, Ukraine and the United Kingdom. == Overview of the company's business and activities == ===Distribution=== Amadeus CRS is the largest GDS provider in the worldwide travel and tourism industry, with an estimated market share of 37% in 2009.<ref>{{cite web|url=http://www.marketwatch.com/story/amadeus-it-holding-plans-spain-ipo-for-2010-2010-03-23 |title=Amadeus IT Holding plans Spain IPO for 2010 |publisher=MarketWatch |date= |accessdate=2013-01-23}}</ref> This position permits Amadeus to offer distribution reach for global and local travel content. As of December 2010, over {{formatnum:90000}} travel agencies worldwide use the Amadeus system and {{formatnum:58000}} airline sales offices use it as their internal sales and reservations system. Amadeus gives access to bookable content from 435 airlines (including 60 low cost carriers), 29 car rental companies (representing {{formatnum:36000}} car rental locations), 51 cruise lines and ferry operators, 280 hotel chains and {{formatnum:87000}} hotels, 200 tour operators, 103 rail operators and 116 travel insurance companies.<ref>{{cite web|url=http://www.amadeus.com/amadeus/x8452.xml |title=Figures - Travel Technology Solutions |publisher=Amadeus |date= |accessdate=2013-01-23}}</ref> ===IT Solutions=== The principal service of this business area is the Amadeus Altéa Customer Management System<ref>http://www.traveldailynews.com/pages/show_page/36831--Amadeus-processes-record-number-of-airline-passengers-through-its-Altea-platform</ref> (CMS), a software suite which addresses airlines' sales and reservations, inventory management and departure control. Unlike the carriers’ legacy IT systems, the Altéa platform is based on a common technical infrastructure and software. With Altéa, airlines outsource their IT operations onto a community platform which allows them to share information with both [[airline alliance]] and [[Codeshare agreement|code-share]] partners. The Altéa suite presently consists of four main modules:<ref>{{cite web|url=http://www.amadeus.com/airlineIT/index.html |title=Airline IT solutions and Consulting services &#124; Amadeus Altea Suite |publisher=Amadeus.com |date= |accessdate=2013-01-23}}</ref> Altéa Reservation, providing booking, pricing and ticketing management through a single interface; Altéa Inventory, providing schedule and seat capacity management on a flight-by-flight basis; Altéa Departure Control, a [[departure control system]] software package; and Altéa e-commerce, a [[software suite]] for airline e-commerce sales and support. In 2009, the number of passengers boarded by airlines using Amadeus Altéa was 238 million.<ref>{{cite web|url=http://www.travelagentcentral.com/airline-policies/amadeus-processes-record-airline-passengers-21237 |title=Altea CMS Air Travel Booking Platform Aids Sales |publisher=Travel Agent Central |date=2010-05-04 |accessdate=2013-01-23}}</ref> Amadeus is extending its IT solutions business with the ongoing development of similar systems for rail companies, hotel chains, airport operators and [[Aircraft ground handling|ground handling]] companies. === Contribution to Open Source projects === According to an May 2015's investigation, Amadeus is involved in the contribution to the [[Docker (software)|Docker]] open source software project.<ref>{{cite web|url=http://www.infoworld.com/article/2925484/application-virtualization/look-whos-helping-build-docker-besides-docker-itself.html?utm_content=bufferee5d7&utm_medium=social&utm_source=linkedin.com&utm_campaign=buffer |title=Look who's helping build Docker -- besides Docker itself |publisher=InfoWorld |date=2015-05-27}}</ref> == Business model and other business lines == The business model of Amadeus is booking fee or transaction based, which means that a fee is taken for each confirmed net booking made in the Amadeus CRS. Income from these fees is used to finance the distribution network based on incentives and the Amadeus system evolutions.{{citation needed|date=April 2013}} In late 1990s, a business division specialized in e-commerce was created. Its purpose was to complement the Amadeus software product offer to the airlines by developing a complete web based booking solution. It proposes a high level of integration with Amadeus central reservation system. In 2000, Amadeus was awarded the development of two new operational applications for [[British Airways]] and [[Qantas Airways]] : the inventory management and the departure control systems.<ref>[http://www.blackbeard.com/tpf/tpfscoop1.htm TPF Scoop Archives]. Blackbeard.com. Retrieved on 2013-08-20.</ref> These products were outside of the core expertise domain of Amadeus and were built with the expertise of the airlines. In March 2015, Amadeus announced that [[Blacklane]], a Berlin-based professional driver service available worldwide, would become their first fully integrated Taxi & Transfer solution provider.<ref>{{cite web|last1=Cobbold|first1=Laura|last2=Parker|first2=Adam|title=A pick-me-up for travellers thanks to Blacklane and Amadeus|url=http://www.amadeus.com/web/amadeus/en_1A-corporate/Amadeus-Home/News-and-events/News/2015-03-05-Blacklane-and-Amadeus/1319560217161-Page-AMAD_DetailPpal?assetid=1319622216731&assettype=PressRelease_C|website=Amadeus.com|publisher=Amadeus|accessdate=29 April 2015}}</ref> Famous Employees- Gaurav Sahni Utkarsh Gera Both ATC team!! ==See also== {{Portal|Spain|Computing|Companies}} * [[Travelport]] ==References== {{reflist}} ==External links== *{{official website|http://www.amadeus.com/amadeus/amadeus.html}} {{IBEX 35 companies}} [[Category:Software companies of Spain]] [[Category:Information technology companies of Spain]] [[Category:Companies established in 1987]] [[Category:OpenTravel Alliance]] [[Category:Travel technology]] [[Category:Companies based in Madrid]] [[Category:IBEX-35]] [[Category:Companies listed on the Madrid Stock Exchange]]'