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-{{Multiple issues|
-{{More citations needed|date=October 2008}}
-{{update|date=February 2022}}
-{{notability|date=February 2022}}
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-{{Infobox company
-| name = NuComm International
-| logo =
-| trade_name = Transcom North America and Asia
-| type =
-| industry = Customer relations and [[Call centre|call center]] services.
-| fate = Acquired by [[Transcom WorldWide]] S.A.
-| predecessor = John Moss Associates
-| successor =
-| founded = {{Start date and age|1991}}
-| founder = Real Bergevin
-| defunct = {{End date|2007|08|27}}
-| hq_location_city = [[St. Catharines]], [[Ontario]]
-| hq_location_country = [[Canada]]
-| area_served =
-| key_people =
-| products =
-| owner =
-| num_employees = ~4,000
-| num_employees_year =
-| parent =
-| website = {{URL|www.nucomm.net}}{{Dead link|date=December 2019}}
-}}
-'''NuComm International''' was a Canadian-based provider of customer relationship and call center services.
-It is officially now part of Transcom WorldWide S.A. and operates as Transcom North America and Asia.
-==History ==
-In 1991, NuComm CEO Real Bergevin founded John Moss Associates, a consulting and training company specializing in contact center management.<ref>[http://www.nucomm.net/international/nucommstory.asp the official history page]</ref>
-It was in these early days that Bergevin began developing a new call center business model that leveraged technology, statistical quality control and a structured approach to building a workplace culture of continuous improvement. He developed practices for recruiting and training, reducing call handling times and other efficiencies that go straight to a contact center client's bottom-line. He later detailed his findings and philosophy in his book, ''23 Steps to an Effective Call Center''.<ref>[http://www.nucomm.net/solutions/23stepsform_IE.asp 23 Steps To An Effective Call Center]</ref>
-In 1996, Bergevin collaborated with his Fiancée, Anne Bergevin (who also has call center management experience), to expand the business to that of a full-service contact center services provider. The company was renamed to NuComm.
-NuComm quickly grew from a single office located in historic [[Welland]], [[Ontario]] to an international company now headquartered in St. Catharines, Ontario, employing over an estimated 4,000 people worldwide. Between 1991 and 2007 they have opened 15 centres worldwide, with the most recent centres in [[Wichita, Kansas]]; [[Lafayette, Louisiana]] and [[Barrie]], [[Ontario]], although the Wichita office was set to be closed by the end of September, 2007, with employees being given the option to work from home (called "Home Agents").<ref>http://wichita.bizjournals.com/wichita/stories/2007/07/30/story2.html?jst=s_cn_hl</ref>
-NuComm has been named one of Canada's 50 Best Managed Companies<ref>[https://www.canadas50best.com/MeetOurWinners/RequalifiedMembers/ Canada's 50 Best Managed Companies]</ref> 5 years in a row (starting in 2001). Réal was honored by being named one of Canada's Top 40 under 40<ref>[http://www.top40award-canada.org/award/old/2001.shtml Canada's Top 40 under 40]</ref> CEO's in 2001, and in 2005 published a second book, Call Centers for Dummies.<ref>[http://ca.wiley.com/WileyCDA/WileyTitle/productCd-0470835494.html Call Centers for Dummies]</ref>
-== Current offices ==
-=== Ontario ===
-*[[Barrie]]
-*[[Brockville]]
-=== Philippines ===
-*[[Metro Manila|Manila]]Head Office ([[Pasig]])
-- Located in Tiendesitas Frontera Verde Pasig 1600
-*[[Metro Manila|Manila 2]] ([[Mandaluyong]])
-- Located in Filinvest Bldg EDSA 167 1555 Mandaluyong
-*[[Bacolod]]
-- Located in Lopuez South Araneta St. Tangub, Bacolod City
-*[[Iloilo City]]
-- Located in 2nd Floor, Amigo Terrace Hotel along Delgado Sts. corner Iznart Iloilo City 5000
-=== United States ===
-*[[Lafayette, Louisiana]] closed
-*[[Tonawanda, New York]] closed
-*[[San Antonio, Texas]]
-== Previous offices ==
-=== Ontario ===
-*[[Cobourg]] - closed
-*[[Welland]] - closed
-*[[Chatham-Kent, Ontario|Chatham]] - closed April 27, 2012 <ref>[http://www.chathamthisweek.com/2012/02/28/chatham-call-centre-to-close Chatham Closure]</ref>
-*[[Owen Sound]] - closed
-*[[Sault Ste. Marie, Ontario|Sault Ste. Marie]] - closed June 29, 2012 <ref>[http://www.saultstar.com/2012/02/24/transcom-closes-sault-operation-updated Sault Ste. Marie Closure]</ref>
-*[[Temiskaming Shores]] - closed
-*[[St. Catharines]] - Former Head Office - closed 2014
-*[[London, Ontario|London]]
-=== Saskatchewan ===
-*[[Regina, Saskatchewan|Regina]]
-=== Quebec ===
-*[[Montreal]] - closed
-=== New Brunswick ===
-*[[Oromocto, New Brunswick|Oromocto]] - closed
-=== United States ===
-*[[Wichita, Kansas]] - closed
-== Executive Management Team ==
-*Vacant, Regional General Manager
-*Luci Cudmore, Vice President, Sales and Marketing
-*Florence Pecdasen Balawag, Senior Account Chairman, Internal Affairs
-*Francella Marques Halili, Senior Operations Coordinator
-*Ian Reyes, Senior Facilities Manager - Transcom North America and Asia
-== Services ==
-NuComm provides technical support, customer care and billing, data management and customer self-service programs to companies in the cable television, telecommunications, automotive, financial services, retail, media, entertainment and government sectors.
-== Transcom ==
-On August 27, 2007, [[Transcom WorldWide]] S.A., the European [[Customer Relationship Management]] and debt collections specialist, announced that it had acquired 100% of NuComm International, and a maximum cash consideration of $90 million [[Canadian dollar|CAD]] ([[Euro|€]]63 million) will be paid in three installments. An initial payment of $50 million [[Canadian dollar|CAD]] ([[Euro|€]]35 million) will be paid with the remainder being subject to a two tier earn-out ending in December 2008. The earn-out is based on a multiple of operating profit which is capped at a maximum of 9x [[Earnings before interest and taxes|EBIT]] for the complete deal.
-NuComm had revenues of $122 million [[Canadian dollar|CAD]] ([[Euro|€]]85 million) for the twelve months ended July 31, 2007. Réal Bergevin, the founder and CEO of NuComm, has signed a contract to remain with the business under the new ownership.<ref>{{Cite web |url=http://www.nucomm.net/international/news/current.asp?ItemID=178&rcid=100&pcid=63&cid=100 |title=Official Press Release |access-date=October 30, 2007 |archive-url=https://web.archive.org/web/20080120003310/http://www.nucomm.net/international/news/current.asp?ItemID=178&rcid=100&pcid=63&cid=100 |archive-date=January 20, 2008 |url-status=dead }}</ref>
-<ref>[https://callnetcorp.com/ CallNET Corporation]</ref>
-==References==
-{{Reflist}}
-<!-- Moved company URL to the infobox
-== External Links and Other References==
-* [http://www.nucomm.net NuComm International homepage]
--->
-{{Kinnevik Group}}
-{{DEFAULTSORT:Nucomm International}}
-[[Category:Call centre companies]]
-[[Category:Companies based in St. Catharines]]