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WhatsApp Messenger is a freeware, cross-platform messaging and Voice over IP (VoIP) service owned by Facebook. It allows users to send text messages and voice messages, make voice and video calls, and share images, documents, user locations, and other media. WhatsApp's client application runs on mobile devices but is also accessible from desktop computers, as long as the user's mobile device remains connected to the Internet while they use the desktop app. The service requires users to provide a standard cellular mobile number for registering with the service. In January 2018, WhatsApp released a standalone business app targeted at small business owners, called WhatsApp Business, to allow companies to communicate with customers who use the standard WhatsApp client.
The client application was created by WhatsApp Inc. of Mountain View, California, which was acquired by Facebook in February 2014 for approximately US$ 19.3 billion. By February 2018, WhatsApp had over one and a half billion users, making it the world's most popular messaging application at the time. It has become the primary means of communication in multiple countries, including Brazil, India, Pakistan and large parts of Europe, including the United Kingdom and France.WhatsApp was founded in 2009 by Brian Acton and Jan Koum, former employees of Yahoo!. After leaving Yahoo! in September 2007, they took some time off in South America. At one point, they applied for jobs at Facebook but were rejected.
In January 2009, after purchasing an iPhone and realizing the potential of the app industry on the App Store, Koum and Acton began visiting Koum's friend Alex Fishman in West San Jose to discuss a new type of messaging app that would "[show] statuses next to individual names of the people". They realized that to take the idea further, they'd need an iPhone developer. Fishman visited RentACoder.com, found Russian developer Igor Solomennikov, and introduced him to Koum.
Koum named the app WhatsApp to sound like "what's up". On February 24, 2009, he incorporated WhatsApp Inc. in California. However, when early versions of WhatsApp kept crashing, Koum considered giving up and looking for a new job. Acton encouraged him to wait for a "few more months".
In June 2009, Apple launched push notifications, allowing users to be pinged when they were not using an app. Koum changed WhatsApp so that when a user's status is changed, everyone in the user's network would be notified. WhatsApp 2.0 was released with a messaging component and the number of active users suddenly increased to 250,000. Although Acton was managing another startup, he decided to join the company. In October 2009, Acton persuaded five former friends at Yahoo! to invest $250,000 in seed funding, and Acton became a co-founder and was given a stake. He officially joined WhatsApp on November 1. After months at beta stage, the application launched in November 2009, exclusively on the App Store for the iPhone. Koum then hired a friend in Los Angeles, Chris Peiffer, to develop a BlackBerry version, which arrived two months later.
To cover the primary cost of sending verification texts to users, WhatsApp was changed from a free service to a paid one. In December 2009, the ability to send photos was added to the iPhone version. By early 2011, WhatsApp was one of the top 20 apps at Apple's U.S. App Store.
In April 2011, Sequoia Capital invested about $8 million for more than 15% of the company, after months of negotiation with Sequoia partner Jim Goetz.
By February 2013, WhatsApp had about 200 million active users and 50 staff members. Sequoia invested another $50 million, and WhatsApp was valued at $1.5 billion.
In a December 2013 blog post, WhatsApp claimed that 400 million active users used the service each month.