User:GEORGE31032012/Books/PROJECT MANAGEMENT
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PROJECT MANAGEMENT
[edit]- PRINCE2
- Information Technology Infrastructure Library
- IT service management
- ISO/IEC 20000
- IT portfolio management
- Financial management for IT services
- Demand management
- Business relationship management
- Service catalog
- Service-level agreement
- Availability
- Capacity management
- Information security management system
- Change management (ITSM)
- Release management
- Knowledge management
- Change request
- Best practice
- Service desk (ITSM)
- Enterprise life cycle
- Event Management (ITIL)
- Incident management (ITSM)
- Identity management
- Point of contact
- Call centre
- Help desk
- Ishikawa diagram
- Corrective and preventive action
- PDCA
- Economic efficiency
- Configuration management database
- Call for bids
- Program management
- Project management
- Microsoft Operations Framework
- Software asset management
- Application performance management
- Workaround
- 5 Whys
- Project management office
- Gap analysis