User:Tiara.Napier/sandbox

In the healthcare sector, advancements in various technology may always be of advantage to the industry. The need of establishing a secure network to analyzing data to determine which geographical locations might benefit from which sort of technology are all discussed in detail. These are just a few of the tiny ways that the health-care business may make a difference in the lives of patients in the future. Since the beginning of the COVID-19 epidemic, the usage of chatbots and telehealth visits has increased significantly. Since the tragic loss of real customer service professionals and healthcare representatives, they have remained of assistance. - It is possible to utilize a chat bot to conduct basic activities and to answer inquiries that patients may have that may be addressed by a virtual customer service representative in the form of a chat bot. By delegating increasingly complicated inquiries and duties to live agents, and by increasing wait periods for patients who want instant answers to their questions. At Helene Fuld College of Nursing, an information technology project required the development of a chatbot. This lesson was designed to help students comprehend and appreciate the advantages of how this drug may aid patients while also comprehending the mechanisms that allow it to function properly.

Chatbot Assignment

This assignment was completed as part of a group effort for Helene Fuld College of Nursing - Information Technology Applied to Nursing course. This task was given to the students, and they were able to work alone or in a group. During this module, students were given the task of developing a chatbot that would communicate with a patient who was in need of knowledge about hypertension. An example of hypertension was utilized, and suggestions were provided on what needed to be included in the chatbot and how it should be implemented. The patient was asked to provide basic information that would be used to decide what kind of treatment would be necessary. This also assisted in determining whether or not the patient would benefit from a regimen that might help prevent or decrease blood pressure, such as a diet, exercise, or prescription medication. An example of a chatbot developed by one of the groups may be found here.

Learning Outcomes

Within this module the students studied the advantages of how chatbots may be useful to a booming health sector. There has been an increase in demand for telehealth visits and virtual services since the outbreak of the COVID19 virus. This interface may assist the user in obtaining information promptly without the need to schedule an appointment or wait on hold for an extended period of time. It is not just the healthcare business that has adopted the chatbot services; it is also being employed as a customer service agent by department shops, social networking sites, schools, and other organizations. The chatbot has several advantages in the healthcare industry. It may be used to get medical advice, assist with booking appointments, handle billing, and transmit messages to a healthcare professional. Nothing except short wait times and sometimes unpleasant customer care personnel, and it can be accessed from any location. The chatbot must be programmed for a particular cause, or trigger phrases must be utilized in order for the user to be directed to the exact location they are attempting to reach. In order for the creation interface to function properly, the information must be entered correctly. Otherwise, it will not function well for the user.